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Cadillac plans dealer, consumer support for CUE infotainment system

General Motors is taking a page from Apple's Genius Bar tech-support program as its Cadillac brand rolls out a new infotainment system. GM is requiring Cadillac dealers to designate two employees as certified CUE specialists--one in sales, the other in service--as experts to walk customers through the system known as the Cadillac User Experience, or CUE. GM also plans to hire 25 service representatives that it will scatter across its largest markets to field questions from both dealers and customers.

Ford B-Max set for Geneva 2011

The Ford B-Max crossover, based on the Iosis Concept (pictured), will debut at Geneva 2011 The Ford Fusion arrived in 2002 as a stretched version of the Ford Fiesta – a mini MPV. And for a while it did pretty well in the sales charts, reaching a peak in 2007 as second only to Vauxhall’s Meriva. But its slide since then has been significant and last year it languished in fifth place with sales of 30,000.

Car design: a reader laments current styling trends

No Sonny, They Don’t Make ‘Em Like They Did In My Day Actually, back then, if they could be bothered to make them at all, they hardly ever made them properly, and much of what got made properly wasn’t worth the bother. So that’s nostalgia for you. But a post a while back from the clear-sighted Wittgenfrog echoed my own thoughts.