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How Mercedes sees into the future

Mercedes' crystal ball is named Alexander Mankowsky. At 56, he's dressed for CES in khaki trousers and a leather vest, with thin glasses perched on a round face; his frizzy white hair resembles what Einstein's would if he were caught in a wind tunnel. He might be a long-distant uncle, or he might be Doc Brown, fresh from the DeLorean.

BMW X5 (F15)

This is the new, third generation BMW X5, the biggest-selling SUV in its segment with over 1.3 million sold since the first was launched in 1999. While the previous versions have sat more in the high-riding wagon space (BMW prefers to call them Sports Activity Vehicles), this latest F15 model appears to have shifted closer to a more traditional SUV, appearing taller and less ‘squat', certainly than the car it replaces. This is partly due to the DLO, which dips down behind the A-pillar, creating a deep window.

Skoda number one for customer service

There’s seemingly no end in sight for the rise and continued rise of the Skoda brand. Fresh from the Superb and Yeti being named as the UK’s top two most satisfying cars to own, Skoda has now been named the number one automotive brand for customer service. The company topped the automotive tables in July’s UK Customer Satisfaction Index Summary (UKCSI), produced by the Institute of Customer Service.