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Wheelplus USA is a wheel & tire wholesaler/retailer specializing in custom aftermarket wheels and tires.  We are dedicated in offering the best selection of aftermarket custom wheels and providing the highest level of customer service satisfaction on eBay. 

100% Customer Satisfaction Guarantee Policy

• No warranty is provided on painted wheels.
• Polished and billet aluminum wheels oxidize and require regular maintenance, therefore, their finish is not covered by any warranty.
• Tires carry full manufactures warranty.
• Other than applicable manufactures warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

We do not warranty any damages or structural failure due to misuse, improper handling, poor road conditions, abuse, dropped, broken, chipped, bent, punctured or physically damaged items.
 

Wheels carried by Wheel Factory Inc. are not affiliated with nor endorsed by Bayerische Motoren Werke AG, BMW of North America, Audi AG, Porsche AG, Volkswagen AG, Mercedes Benz AG, etc.  The terms "BMW", "VW", "Mercedes", "Audi", etc. are used for fitment and descriptive purposes only.  All trademarks mentioned herein belong to their respective owners.

Wheel Factory Inc. states that our use of the BMW, Bavarian Motor Work's, etc. trademark terms in our product descriptions constitutes fair use and nominative use and is in no way to offer confusion that Wheel Factory Inc. products and BMW Bavarian Motor Work's, etc. products are related or affiliated to their companies.

Domestic Shipping

Wheelplus USA will ship anywhere in the Continental US (48 states) via UPS, FedEx or USPS courier services. For a shipping quote, please give us a call at 562)862-8008 for assistance.  All shipping rates that will be quoted are inclusive of shipping insurance.

Canadian & International Shipping

Our company also ships worldwide via UPS or FedEx courier services only.  You can call us direct at 562)862-8008 for shipping rates to the country of destination.  Wheelplus USA is not responsible for any duties/taxes that will be charged by your local Bureau of Customs.  We are not aware of how much your local bureau will be charging you for the duties/taxes.  Kindly get in-touch with them for estimates.

Orders are typically shipped within 2-3 business days (excluding holidays and weekends) after checkout is completed AND payment is cleared in our account.  Necessary tracking information will be emailed directly to the email address associated with your eBay account.  Customers can use the link provided in their email to track the progress of their shipment and the estimated delivery delivery date.  Please be informed that Wheel Plus Inc. will not be responsible for any shipping transit delays.  The shipping carrier controls shipping transit times.

• PayPal
• Visa, Master, American Express and Discover Credit/Debit cards

All Paypal payments must be shipped to the CONFIRMED Paypal shipping address provided with your payment.  For Credit/Debit Card payments, we will only ship to the billing address associated with your Credit/Debit Card billing statements.  Please be informed that our insurance company will not protect us from any loss or damages incurred while in transit if the package is not shipped to a confirmed/verifiable physical addresses.  Contact us for further inquiry concerning other acceptable payment methods.

By law we are required to collect sales tax for items shipped to addresses in California.  CA Sales Tax is 9.25% of total sale excluding shipping/handling charges.

Payment is required within seven (7) days from winning the auction to finalize the transaction.  If payment is not received within the specified no. of days, a payment reminder will be sent via eMail automatically by our system.  A none response to this email means voiding/canceling the transaction that will eventually lead to filing of a "non- paying bidder" complaint against your eBay account.

Our client's privacy is very important. We guarantee that NO information collected by us will be distributed.

• CUSTOMER IS RESPONSIBLE FOR ANY RETURN IN NEW RE-SALABLE CONDITION.
• A return authorization no. (RA#) is required prior to sending the item back.
• Item must be returned in it's original packaging.
• The buyer is responsible for any cost including insurance that is associated with return shipping.
• Shipping/Handling is not refundable,  EXCEPT THOSE CAUSED BY OUR ERROR
• A 30% minimum restocking fee of the purchase amount will be charged.
• All returns/exchange must be within 7 days from item receipt.
• IF THERE IS A PROBLEM, DO NOT MOUNT THE WHEELS ON TIRES AND CAR!
• If wheels and tires that have been used are not returnable.

Please give us a call at 562)862-8008 for any assistance on your returns/exchanges.

We value your business and we treat all our customers as part of our growing family.  Wheel Plus Inc. is dedicated in providing the highest possible level of customer service.  We strive to make sure that customers are completely satisfied with their purchase. 

Please feel free to call us at 562)862-8008 for any concerns, issues or inquiry concerning our products and service.  Customer Service hours are from Mondays to Fridays at 9:00 AM to 6:00 PM and on Saturdays at 10:00 AM to 2:00 PM pacific standard time (PST).