::. Additional charges will be applied on shipments of parts via Priority mail to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), Virgin Islands (VI), PO Box/APO/FPO Addresses. Please check auction for additional charges.
::. All shipping methods require a physical address. USPS Parcel Post is available only if you have no physical address (i.e. PO Box), and FedEx ground charges will apply.
::. Orders shipping to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), Virgin Islands (VI), PO Box/APO/FPO Addresses are shipped via USPS Priority Mail. Please allow 2 business days for order processing, plus 3-7 business days once merchandise leaves our warehouse.
::. Beyond Revolution INC is not responsible for the custom charges being charged by the country of reception of the products, the value indicated on the form of customs will be the price at the end of the bidding excluding the expenses port and handling. The buyer has the responsibility to check and pay the applicable costs of customs.
::. Payment Policy— We only accept payment thru Paypal. Paypal services are popular with both buyers and sellers. They allow buyers to use a credit card or electronic bank check transfer to pay sellers. They also may protect buyers from unlawful use of their credit cards or bank accounts because the online payment service holds the account information, not the seller. Many sellers prefer online payment services because the services tend to provide more security than personal checks.
::.Credit Cards: We accept credit card payment through PAYPAL. Payment may require time to clear, please check with paypal after payment is sent. We cannot process credit card payments over the phone.
::.International Customers: We accept PAYPAL( USD ONLY) from most of international buyer. We reserve the right to refuse any online payment w/o prior notice.
::: Our Guarantee — 110% Satisfaction Policy. Our guarantee policy dates back to the Early 20th Century, and we've had no reason to change it. If you are not completely satisfied with the quality of the merchandise you received, you are entitled to an exchange or refund. To return all or a portion of your order, we ask that you contact our Customer Service Department within 14 days so that the exchange, refund, or credit transaction can be arranged to your satisfaction. We strive for 100% customer satisfaction, positive feedback and 5 star rating. If you are satisfied with the transaction, please leave positive feedback and 5s for our DSR rating and we can return the favor.
::: Returns/Exchange Policy— If you received an incorrect, damaged or defective item, please contact us right away. We will do our best to help you out. When returning an item, the item must be returned in its original package. All charges related to the return of items to Beyond Revolution INC are the responsibility of the customer (for more information on returning items, please contact us). If you send an item back due to incorrect shipment or defectiveness, we will reimburse shipping charges for ground or priority. We will not be responsible for Air or Express services. Please contact us if you need to return a part so we can get you an RAN#.
::: You must include the packing slip or a copy of your invoice and a note advising us of the reason for the return and RAN#. If you do not have either the packing slip or invoice, the return process may be delayed. Please contact our customer service department for return authorization and instructions, and we will arrange for the return.
::: To qualify for a refund, our Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Department. Merchandise returned as a result of a customer order error will be subject to a minimum 15% restocking charge
::: Damage/Claim Policy— If a package has not been received or received in damage conditions, please contact our customer service right away. We will help you file a claim with our shipping courier. The courier may pick up the package for inspection purposes. If insurance was paid for, we will send you a replacement right away and the buyer will not have to worry about the claim process. If insurance was not paid for, we will be able to provide either an exchange or refund after the claim has been processed and completed.
::: Cancellation Policy— Cancellation, refund, or exchanges is not allowed for special order, sale offered items, or custom orders. Cancellation is available for customers before an item is shipped. In order to cancel an order on a winning bid, the buyer must leave positive feedback with 5s DSR rating and we will simply send you a cancellation form to fill out. We know mistakes happen. If items are not cancelled properly, a non-paying bidder dispute may be opened on the buyer's account.
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