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Where is Kinetic Design headed?

Martin Smith has been guiding Ford of Europe's design efforts since he was appointed to the position of Executive Design Director in 2004, coming straight over from an illustrious career at General Motors. During his tenure as Director of Design at GM Europe, Smith oversaw the Insignia concept car as well as much of the Opel range, including the acclaimed Astra. At Ford, Smith spearheaded the automaker's 'Kinetic Design' strategy and has since presented this vision in both concept and production car form.

Cadillac plans dealer, consumer support for CUE infotainment system

General Motors is taking a page from Apple's Genius Bar tech-support program as its Cadillac brand rolls out a new infotainment system. GM is requiring Cadillac dealers to designate two employees as certified CUE specialists--one in sales, the other in service--as experts to walk customers through the system known as the Cadillac User Experience, or CUE. GM also plans to hire 25 service representatives that it will scatter across its largest markets to field questions from both dealers and customers.

Dual-clutch transmission put on hold at Chrysler

Chrysler Group has delayed introduction of a fuel-saving automatic transmission so it can make the shift patterns more palatable to U.S. drivers--the latest sign that a key tool in automakers' plans to meet tougher fuel-economy rules needs some fine-tuning. Two weeks ago, Ford Motor Co., which uses a similar dual-clutch transmission in its Fiesta and Focus, took a hit in Consumer Reports' annual reliability survey because many drivers complained about balky shifting.