1.We only accept PayPal.
   2.PayPal is the only online payment method we accept. Please make sure you have a valid/confirmed PayPal account   
      prior bidding.
   3.Payment must be made within 3 days of the auction end time. Non-Paying bidders will be reported.
   4.Our eBay account automatically open a dispute for a unpaid item, when we don't receive your payment after 4 days.

- Orders are shipped within 2 business days after FULL payment has been received. Due to recent policy changes, we no longer offer combined shipping on multiple orders. Sorry for any inconvenience.

- IMMEDIATE NEGATIVE FEEDBACK SOLVES NOTHING! If there are any problems with the item(s) you received please feel free to contact us through eBay messages or phone calls. We will try our best to help you resolve any issues you may have with the item(s) especially if the item(s) were damaged during shipping.

 ***The above transit time is based on business days*** If delivery is delayed during holiday seasons or because of weather conditions, it is out of our control and may take longer than normal for your package(s) to arrive.

- For security reasons and eBay policy, we ship to your verified PayPal address. We are not responsible for any wrong or invalid addresses or for re-routing packages to a new address.

- For PO Box and United States territory anywhere outside of the United States mainland (ex. Puerto Rico, Hawaii, Alaska, Guam, Virgin Islands, MP, etc) please refer to "PR, HI, AK, GU, VI, PO Box, APO, FPO".

- "PO Box and Other US Territory"- Please select USPS Priority Mail during check out for shipping, if you select standard shipping service, your order WILL NOT BE SHIPPED until we can verify and modify to the correct shipping service or collected the right amount of shipping.

- Military Address: Same shipping price as PO Box and Other US Territory.

- If the amount of shipping you paid does not match the charges for your location, your item will be held until we received the correct shipping charges.

**** Attention CANADA Buyers: The shipping charge above is the total you are paying for the item. There are no brokerage fees or duty tax, we have already prepaid those fees for you!!****

      1. DOWNSHIFT MOTORING products require professional installation, we are not responsible for installation. If the 
          product is damaged during installation, we are not responsible for the refund unless damaged was caused by installation 
          instructions that we or the product provided.

      2. If your item is damaged or defective upon receiving, we will pay for your return/exchange and we will be responsible  
          to ship you your new item.

      3. You may return/exchange any unopened products in resellable condition, we do not pay for shipping. After we rece ive 
          the package, if product is in resalable condition, full refund of the product's selling price will be issued.

      4. All return and cancellation shipping and handling fees of all the orders are non-refundable.

      5. All returns due to buyer's mistake will be charge a 15% restocking fee.

      6. No returns will be accepted after 30 days of date of purchase. (Unless special warranty or policy is stated in item 
          description)

    *** If we made a mistake by shipping the wrong item/quantity, we are responsible for return shipping, and sending you the  
          correct item/quantity, or a full refund including shipping/handling. Before any returns or exchanges, please contact our 
          customer care representatives via eBay message, please include item number, eBay user ID, specific description of 
          damage/problem and clear explanation of your reason. If we authorized the return, customer will get an email with 
          instructions for returning the item. (email will be replied within 24 hours, on business days) ***

   **Before contacting us, please see if your question is answered in the Q & A 
     section above.**

We will try our best to assist all of our customers, however, if you are having technical issues, we strongly recommend our customers to seek professional installation first.

DOWNSHIFT MOTORING
Office Hours: Monday to Friday 9:30AM-5:30PM PST 
Email: Please Use E-Bay's E-mail System All emails will be answered in the order they were received, every message will be answered within 1-2 business days. 
We will try our best to get to you as soon as we can!