We are the most complete Auto Parts business in the center if the Island and we have all the services that your car might need in a single and comfy place. Come and enjoy our low prices, comprehensive warranty and large inventory! Do not waste your time looking somewhere else; feel free to contact us. All our employees are highly trained to give you the best possible service.
ChuJesFra, Inc. General Terms and Conditions
Last updated June 11, 2015.
The following document is a legal agreement between the buyer and ChuJesFra, Inc. ChuJesFra, Inc. reserves the right to apply the policy at our discretion and we reserve the right to change or modify any of the terms and conditions presented here at any time without prior notification to the buyers. Any changes made to these terms and conditions immediately apply and substitute any of our previous existing policies. Our terms and conditions, which apply to all agreements and offers, become effective when an order or bid is placed and will end fourteen (14) calendar days after the item is delivered to the buyer (if there is no claim presented) or immediately after the final settlement of a return or claim (if a claim is presented). Before placing an order or bid, please make sure you have noted and understood your rights and obligations under these terms and conditions. By placing an order or a bid with us through eBay, you abide, acknowledge and agree to the following conditions:
Payment:
ChuJesFra, Inc. accepts PayPal only. We accept major credit cards via PayPal. An unpaid claim will be filed through eBay if the payment has not been received after seven (7) calendar days from the original bid.
All payments must be received within 7 (seven) calendar days of the winning bid. If payment is not received within the specified time frame, we reserve the right to cancel the order and sell the item to another buyer.
PayPal payments absolutely must have a “CONFIRMED” shipping address; we will not change, alter or ship to an address other than that verified by PayPal and present on the eBay order.
Shipping& Handling:
We accept PayPal payment only and we ship to confirmed addresses.
We will do our best to ship the item within twenty-four to forty-eight (24-48) hours after receiving cleared PayPal payment.
We ship worldwide through USPS, UPS and FedEx. Shipping cost varies through locations. We ship to AK, HI, GU, PR, VI, PO BOX, Military Address/Base APO & FPO (US Postal Service), etc. Additional payment per item might be required for shipment to these addresses. Please contact us for a modified invoice before making the payment. If additional shipping charges apply, we will contact the customer. Although international shipping is available on most items, cost may vary. Please contact us for a shipping quote.
Free shipping offers only apply to PR, Hawaii, Alaska and the fifty continental (50) states of the USA on items sent only through USPS and DO NOT INCLUDE shipping to the GU, VI, international destinations, etc.
Tracking service is included in most cases.
Please double check your shipping address and confirm it with PayPal before ordering, if an item has been sent or delivered, it cannot be rerouted.
USPS is the preferred method of shipment, unless necessary to ship via UPS or FedEx. Free shipping is not available if the buyer wants to use other carrier than USPS. If you do not receive Postal deliveries to the shipping address provided, please contact us before placing your order. If you have a preference of the courier used, please contact us before placing the order. Expedited shipping is available on some items. Please contact us for a shipping quote for “Next Day” or “Second Day Air”.
Since this is an international delivery, shipping time is out of our control. Thanks for your understanding!
INTERNATIONAL BUYERS: USPS does not provide tracking information for first class international packages. If you require tracking information you will need to use or request USPS Priority Service.
IMPORTANT: Many countries impose their own customs, duties, tariffs, taxes, etc. on items being imported from a foreign country. ChuJesFra, Inc. does not cover these costs. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. The best we can do is mark them as “GIFT”, if possible, and at lowest price possible so that our customer does not have to bear above. Please understand local customs policy, we will not be liable because of delivery delays in customs.
Order Cancellations:
We will work to accommodate a customer with any order cancellation requests. Most orders can be cancelled, so long as the order has not been picked up by the courier or shipped prior. We cannot cancel orders that have been already picked up by the courier or that have been shipped. Thanks for your understanding!
If an order needs to be cancelled, please contact us directly, by email or eBay message as soon as possible (A.S.A.P.) before the item is picked up by the courier. A cancellation request will be sent through eBay, and must be accepted, for the order to be closed out.
Return Policy:
ChuJesFra, Inc. provides a return policy (warranty) of fourteen (14) full calendar days for defective products or DOA (Dead on Arrival) after the item is delivered. Any return, claim, request, exchange or refund must be submitted to us through eBay within this period. No return will be accepted or authorized after these fourteen (14) calendar days (no exceptions made). Please contact us before any return. If you are not satisfied when you receive your item, please request a return within fourteen (14) calendar days after receiving it for a replacement or refund. We make no additional warranties of any kind, express or implied, for any product manufactured by a party other than us.
Shipping fees are not refundable. A 15% (fifteen percent) restocking fee applies to all returns. If you would like to place a new order, new shipping fees will apply and are responsibility of the buyer. Furthermore, if the buyer wants to exchange an item for a different one, then new shipping fees will also apply and are the sole responsibility of the buyer.
All returns must be authorized and require obtaining a Return Merchandise Authorization (RMA) number prior to shipment; you can obtain an RMA number by contacting us directly by email or eBay message. New items that arrive defective or DOA will be replaced free of charge by another of the same model; unless the buyer specifically requests a refund. If the item is unique, the buyer qualifies for a refund. Used items that arrive defective or DOA qualify only for a refund. Electronic and electric items do not have any warranty and are not covered by this policy for replacement or money back. ChuJesFra, Inc. will accept returns only within the fourteen (14) day period and we will refund the item price, but not the shipping fees for defective or DOA items.
Return shipping is to be paid by the buyer, no matter the reason, other than the item is defective or DOA. If the item is defective or DOA, we will pay all shipping fees. For non-defective or non-DOA items the buyer must pay for packaging and return shipping to us and, in the event of an exchange, the item will be replaced by another of the same model, and it will be responsibility of the buyer to pay the shipping fees for getting the item back. If the item is unique, or the buyer specifically requests a refund, ChuJesFra, Inc. will refund only the item price (minus restocking fee) but not the shipping fees.
All returns MUST BE reported to us within the warranty period of the sale (and in the original packaging, if possible). You must tell us what the defect is and give us your eBay ID and the RMA number. Please, specify the reason for the return. The buyer MUST start the eBay return process within five (5) calendar days after the return is authorized by us. Any authorized return should be shipped to us within five (5) calendar days after being authorized. The buyer should provide us with a way to trace the package. Any return process that is not started within five (5) calendar days of being authorized, or that is shipped to us after five (5) calendar days of being authorized, with or without proper notification to us, will not be granted (will be refused) and the buyer will lose the money and the item (if the item is on the way).
Returned merchandise will be inspected upon receipt for signs of use or wear and accepted by us only if the items are in resalable condition. Packaging must be in resalable condition (including the barcode/UPC label, if applicable) in order to receive a refund, exchange or replacement. Products will not be accepted for return if the packaging is cut, torn, heavily written on, or otherwise damaged. All items included with the original shipment must be present with the returned merchandise; this includes, but is not limited to: instructions, screws, fasteners, gaskets, gears, cables, tubes, accessories, etc.; otherwise your product will not be eligible for return or the return may be subject to a refurbishing fee. Returns that are missing components, have severely damaged packaging, or have in any way been damaged, deformed, or altered cannot be credited. Any items cut to size, or altered in any way, may not be returned for an exchange, refund or credit. If you send the item back in non-resalable condition we will not accept it. If you make a mistake, we are reasonable and will work with you. If it shows signs of being installed or otherwise causes us to have to sell it as "used", ChuJesfra, Inc. reserves the right to refuse or decrease the amount we refund to you.
Any return on orders placed under “Free Shipping” offers will incur in a shipping charge deduction in addition to standard restocking fees. We ship this way so we can offer free and fast shipping even though it still is not free for us. In most cases, we also do this to keep down on unnecessary packaging which will just be thrown away into the environment. We still have packaged it professionally and safe so your item will arrive in good conditions. If for any reason it does not arrive in good conditions, or for any reason you are unsatisfied, PLEASE let us know and we will do all we can to help out. WE WILL GO OUT OF OUR WAY FOR YOU.
Refunds, exchanges or replacements will be processed within five (5) business days (Monday to Friday) of the returned item's delivery to us.
ChuJesFra, Inc. cannot be held liable for any damage caused during shipping of any return from the customer to us.
If the item is in your possession more than fourteen (14) calendar days and no claim is filed within that time frame, it is considered used and accepted by the buyer, and we will not authorize or issue any return for refund, exchange or replacement. There are no exceptions!
Opened software or media products may be exchanged for the same item if defective and are not eligible for a refund, unless the item is unique, in which case ChuJesFra, Inc. will refund the item price but not the shipping fees.
Your name, address, eBay ID and phone number may be required to process your refund if you pay using a payment method other than PayPal.
INCORRECT GOODS: In the event that we send you the wrong item (an item that is not the one in the listing and/or the pictures of the listing), the goods must not have been opened, mounted, used, or damaged in any way. If the item that we send to the buyer is the one shown in the listing, but for any reason it does not fit your vehicle or fulfill your needs, we will not consider it as an “incorrect good”. Only after submitting a return request and getting a valid RMA number you may return the goods for a full refund, including all shipping costs. We will send you shipping labels to be attached to the incorrect goods you received. It will be responsibility of the customer to correctly package the goods in the same way the goods were received. After receipt of the goods and careful inspection of the goods, we will issue a full refund based on your method of payment. ChuJesFra, Inc. will not make an exchange for another item in this case. If the item shows signs of being opened, installed, used or otherwise causes us to have to sell it as "used" we reserve the right to refuse or decrease the amount we refund to you. If you still want the item originally ordered, your sole and only alternative is to place a new order and pay for it including the shipping and any fees associated with it.
ChuJesFra, Inc. reserves the right to apply the policy at our discretion.
Privacy:
ChuJesFra, Inc. collects information from you when you place an order. When ordering, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number.
Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
As we accept only payments through PayPal, any personal or financial information is secure and we do not have direct access to your information unless you provide it directly to us via email, eBay message or any other way. In either case, you can trust on us and be sure that all your information is safe and secure.
We do not use cookies. ChuJesFra, Inc. do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Other Policy:
ChuJesFra, Inc. makes every effort to ensure that you, as our customer, are satisfied with our services. If you are unsure of what a product may look like, please contact us for help. If delivery is delayed by an act of God or force majeure (circumstances considered reasonably beyond our control), we shall not be held liable for late delivery.
Please ask any questions prior to bidding!
Since we handle a large and dynamic inventory at our warehouse, if you are interested in an item that is not listed in our eBay store or an item that is not described in the listing that you are reading, feel free to contact us by sending an eBay message to verify its availability and how to proceed with the purchase. We will gladly do our best to find a suitable alternative that fulfill your needs.
All email will be answered within 1 (one) working day. If you do not receive our reply, please kindly re-send your email and we will reply to you as soon as possible.
If you decide to place an order or a bid with us, please keep a printed or digital copy of these “Terms and Conditions” for your records. ChuJesFra, Inc. grants the buyer the right to print a copy or save a digital copy of these “Terms and Conditions”, but the buyer MUST NOT ALTER, CHANGE OR MODIFY in any way, totally or partially, anything contained herein; doing so will breach this legal agreement making it void. If the buyer breaches the agreement, the sole and only alternative of the buyer will be to keep the item “as is” with all its defects, flaws and inconsistencies, that is: in whatever conditions it is without any of the granted protection and rights contained herein. ChuJesFra, Inc. WILL NOT ACKNOWLEDGE AND/OR ABIDE BY ANY OTHER TERM, CONDITION OR WARRANTY.
If the buyer breaches this agreement, all the related transactions of the auction or purchase are finished, and all agreements in effect at that time will also terminate.
If you are ordering parts for your vehicle, computer or system, PLEASE BE SURE THAT YOU ARE ORDERING THE CORRECT PART FOR IT. Any order that is well dispatched will not qualify for returns; this exclusion to our return policy does not apply to defective or DOA items.
ChuJesFra, Inc. reserves the right to change the terms and conditions on these policies at any time. You agree to all of the above-listed policies upon bidding on and winning this auction!
DISCLAIMERS:
EXCEPT WHERE PROHIBITED BY LAW, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED: (1) FOR ALL “AS IS” SALES; AND (2) UPON THE LATER TO OCCUR OF: [A] THE EXPIRATION OF ANY APPLICABLE EXPRESS WARRANTIES; OR [B] 14 DAYS FROM THE DATE OF DELIVERY.
Seller (ChuJesFra, Inc.) is not liable for any loss or damage (including indirect, special, incidental or consequential damages), caused directly or indirectly by the products listed here. Except as expressly set forth in the item description, the seller makes NO EXPRESS OR IMPLIED warranties of any kind whatsoever about this merchandise. Seller (ChuJesFra Inc.) is not responsible for consequential, incidental or punitive damages of any kind whatsoever; seller’s liability is limited to the amount paid by the buyer including shipping and handling charges.
Purchases involving agreements with third-party service providers (such as cellphone airtime agreements) may carry additional restrictions, so please read your agreement with the third-party carefully for full terms and conditions.
You must pay any applicable taxes, and any applicable third-party fee (including, for example, but not limited to, telephone toll charges, mobile carrier fees, ISP charges, data plan charges, credit card fees, foreign exchange fees) that arises from your purchase. The buyer is responsible for these fees. We may take steps to collect the fees you owe us. You are responsible for all related collection costs and expenses.
Feedback:
Feedback is very important to us and ChuJesFra, Inc. strives for perfection. Please let us know how we did. We want your genuine and honest feedback about your experience buying from us. Although it is not mandatory, your comments are a valuable resource as they encourage us to keep a high quality service. We are nice and friendly and will go above and beyond for you.
We value your business and hope to earn more business from you and others. We will leave you “POSITIVE FEEDBACK” after receiving the payment. Please contact us before leaving us negative feedback and allow us the opportunity to resolve any problem. Feel free to contact us if you are not satisfied with the item after receiving it. We understand the concerns and frustrations you might have, please do not hesitate to contact us first and we will try to solve the problem for you. Communication is the only effective way to solve the problems.
Contac us:
ChuJesFra, Inc. is located in Naranjito, Puerto Rico and we are available between 8:00 AM to 5:00 PM Monday to Saturday [Atlantic Standard Time (UTC – 4 hours)].
Please feel free to contact us through eBay message or email and we will gladly get back to you within 24 hours and answer your questions or solve the problem in a hassle-free timely manner.
THANK YOU FOR PLACING YOUR ORDER WITH US! WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO SERVING YOU AGAIN IN THE FUTURE!
WE SPEAK SPANISH TOO!
¡TAMBIÉN HABLAMOS ESPAÑOL!
ChuJesFra, Inc.: Road 152 Km 19.0, Naranjito, PR 00719
Rev. No.: Chujesfra_General_Terms_and_Conditions-en_PR-20150611_1015
Approved by: Juan A. López – IT/IS Manager
Vo. Bo: Jesús Narváez – President