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Payment:

We accept Paypal. You can also call in your payment over the phone for credit card payments (1-800-846-4252 Ext. 117 or 319). We collect New York State Sales Tax of 8.63% if you are a New York State resident.

Return Policy:

We accept returns for 14 days from the date you received your item.  All returns are subject to a 20% restocking fee.  You can choose to exchange your item for one of equal value, a refund less the 20% restocking fee, or you can apply the value of your returned item (less restocking fee) to any other item from our store.

Exchanges and credits for returns cannot be applied to out-of-stock or special order items; only those currently available in our store.

ANY RETURNED ITEMS MUST BE AUTHORIZED BY Espeedshop PRIOR TO RETURNING THEM!  

If you wish to return something, you must contact us for an RMA number and shipping address.  You can call us toll free at 1-800-846-4252 Ext. 117 or 319. There is no charge for this, but in order to organize and process returns promptly we must tag them so they can be tracked in our system.  Failure to obtain authorization will void our return policy and any obligation for refund or exchange. 

Return/Exchange FAQ:

You charge a 20% restocking fee, why so much?

Because many of our items ship at no charge and this is one of the costs we must recoup when items are returned to us.  Additionally we often have to replace the manufacturers packaging and thoroughly inspect the items to they can be sold as new again and we can certify that they are in perfect condition.

In the event we shipped or listed an item incorrectly, it arrived damaged or is somehow defective we will, of course, issue a full refund including any shipping costs.

I just got my RMA number, how long do I have to get the item back to you?

Once the RMA is issued we must receive the item within 30 days.  After 30 days the RMA is voided and the item is no longer eligible for return or refund.

I want to return an item that I have unboxed.  I threw out the box/instructions/packaging but want to send it back anyway - can I?

Maybe - sometimes we can get new packaging materials from manufacturer, sometimes we cannot.  In the event they are available they are never free.  If you have unboxed your item and destroyed or disposed of the packaging or some other item that was included you'll need to contact us to see if the item is eligible for return.

My return or refund was refused - why?

If we have received your item and it is not eligible for a return refund or exchange we've likely already contacted you with an explanation and your options to have the item returned to you.  Most likely the item was not in new condition as it was sold and delivered to you.  We cannot and will not accept damaged, installed or used parts for return.  If you disagree with our assessment of your return we encourage you to file a claim with PayPal and let them mediate the return/credit process.  We pride ourselves on the way we run our business and feel we represent all of our items and policies accurately, but we understand two parties may not always view a situation and draw the same conclusion so PayPal and ebay have policies in place to help us reach a satisfactory conclusion in the event of a disagreement or misunderstanding.

Shipping information and guidelines:

We are closed on weekends and most major holidays.  We do not ship on these days.  Your item(s) will leave the next business day.  Please note shipping times quoted by ebay, USPS, or UPS are quoted in business days - these do not count weekends.

Contacting us:

We're happy to answer your questions whenever possible.  You can message us here on ebay, or you can always call us toll free at 1-800-846-4252 Ext. 117 or 319. We are closed on weekends and Holidays, so we will reply as soon as we can the following business day.

International shipping and customs:

We ship Internationally via UPS, DHL and USPS.

Anytime we ship an item internationally Ebay and PayPal publish their estimated time frame for delivery.  In many cases we have found these times to be optimistic for delivery to buyers but fairly accurate for delivery to a given country’s customs agency.  We have absolutely no control over local non-US postal delivery times nor the time it takes for an item to clear customs in a given country.  We do our best to ship items as quickly as possible but we cannot assume any responsibility for customs or international shipment delays.  We post tracking information with EVERY item we ship.  Unfortunately in the case of items shipped via the United States Postal Service we have found this tracking often lags behind the packages actual progress or doesn’t work at all once the package has left the United States.  We are happy to ship any international item via DHL or UPS as their tracking is much better but unfortunately their freight costs are typically significantly higher.

Declared values for items shipped internationally:

We are frequently asked to declare a value lower than what is paid for an item to help customers save money on customs duties and associated taxes.  We cannot do so.  All of our items ship insured for their full value, as such they must also be declared for that value.  This protects us both in the event and item is lost, damaged or does not reach it's destination.

Warranty Policy:

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