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What is your return policy?
Easy, this is why we offer 30 day money back guarantee. Keep in mind we do not refund the original shipping costs. Its also your responsibility to mail it back to us. We feel customer should only keep a product they like. This is why we make returns easy. We kindly ask please never leave us any negative feedback.
Can you ship international?
Yes, we ship USPS PRIORITY Mail International - Please allow 2-3 weeks for delivery. If you need this item quickly please select Express shipping which is usually 7-10 days. For shipping costs click the EBAY Tab near top of this page called "Shipping". We highly recommend you choose Express if you are in a thrid world country. |
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We strive for FIVE STAR Service in our descriptions, communication, shipping speed & costs! We know you have many choices on Ebay, and are most appreciative that you have chosen to shop with us.
You can bid and purchase with confidence, as WE are not satisfied until YOU are satisfied with your purchase! If YOU are not satisfied, please let us know so we can make it right! As you can see from our feedback, we take great pride in our packing and prompt shipping! We ship with USPS regular mail for fast delivery. Whenever possible we commit to shipping within 48 hours of receipt of your payment, and do NOT charge any additional shipping or handling fees.
Please email us through "MY MESSAGES" if you have any questions about our listings or inventory! |
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| Message for International Buyers |
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All packages are shipped by USPS First Class or Priority Mail. Shipping can take 3 weeks or more in certain locations. Please allow ample time when ordering from us if you are an international buyer. We offer express shipping if you are in a rush. Click the ebay tab called shipping above on this page. |
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Payment method:
- Paypal which takes all credit cards and banks
Things to make sure when you are sending the payment:
- When you make the payment, Please make sure the following information is included:
- Customer's full name
- Customer's shipping address that accepts USPS Mail, which is your regular mail man. Yes, we can ship to PO BOX and APO/AE addresses!
- Ebay item number of the auction you won
- Please make sure the correct amount is paid. Please notice that there are different shipping and handling fees for different areas, so please make sure the shipping and handling fee you pay is the correct amount.
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Shipping Methods we use: USPS FIRST CLASS USA ONLY!
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When we will use it |
Transist time |
Tracking number |
| USPS First class |
- When the item is under 13 oz |
About 1-7 business days |
Yes |
| USPS Priority |
- When the item is over 3 lbs, and being shipped to any 50 states. |
About 1-5 business days |
Yes |
USPS International First Class
USPS International Priority |
- When the item is over 3 lbs, and being shipped to foreign countries including Canada. |
About 7-20 business days to other countries |
Partial |
| USPS Express (EMS) |
- When the item is over 3 lbs, and being shipped to foreign countries including Canada. |
About 6-10 business days to other countries |
Yes | |
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| For all U.S. Domestic Purchases |
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Our goal is to offer a risk-free purchase experience for our customers, and we want to show that we stand behind our products. Here is couple things you need to do before returning the item and get the refund:
1. Customers HAVE TO contact us thru email before shipping back the item. The reason is first, we want to take a chance to find out what the problem is, and we would suggest possible solution for you, or we will avoid similar problem in the future, so that we can enhance our customer service; second, we have to notify our return department before you ship back the item, and we also need to provide you with the address to ship to; third, if you ship back the item without contacting us, return department has no way to continue the return process because they have no information to trace, and the item will be put on hold and no return will be given immediately.
2. No return claims will be honored 30 days after the end of auction date as listed.
3. If for any reason you are not happy with your purchase, you can send it back within 30 days of purchase for a refund. Please note, we will refund you minus shipping costs. Shipping goes to the post office, so we cannot refund this. We do not charge any restocking fee. You are responsible for the return shipping costs. Items must be in new condition. If items are used looking, we may have to refuse refunds. |
| For Canada and International Purchases |
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All refunds must be received within 30 days of sales date. We cannot refund customers past 30 days.
All refunds are minus our shipping costs. We do not refund original shipping fee's. Customer must pay for return shipping.
All return items must be in brand new condition and go thru our return process before returning. Items returned without notifying us will put on hold until we receive customer's contact.
Digital pictures are required in most cases to show how the product is damaged, or how the fitment is not right. It is for our record to claim from the courier company or from our wholesaler, so please understand it is a necessary process for us.
All shipping and handling fees are non-refundable.
Please inspect your order upon receipt. No claims will be honored after 10 days of delivery.
Most of our items do not come with installation guide, so professional installation is highly recommended for perfect fitment and performance.
Buyer assumes all risk on shipment and usage. |
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Who pays for shipping? |
| - Damaged on arrival |
Seller will pay for replacement *Need Pictures |
| - Possible Fitment issues |
Customer will pay for return and original shipping costs. |
| - Wrong Item |
Seller will pay for replacement *Need Pictures |
| If item is lost in transit..... |
Seller will pay, but need to verify address is correct. If item is returned because of not providing a valid USPS address, then customer must pay for reshipment. |
| If customer purchased the wrong item. |
Customer will pay for return and original shipping costs. | |
| Contact Us |
| We will only reply to our ebay inbox, so please use ebay contact seller link to contact with us. All emails sent to our email address mail box will be auto-replied, and we kindly ask our customer to send the message again thru ebay. There are couple reasons we only reply message thru ebay; first of all, ebay will filter out all junk mail for us, so that it is safe for us to communicate only to people who are interested in our products; secondly, ebay will have record of the previous messages, so it is easier for us to follow up what is going on for the story. Please allow us 48 hours to reply to your emails when there are holidays or it is the weekend. |
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