About Us

Welcome to Megastore 247! We aim to offer you the best value and range of products available.

Through our team of experienced Customer Service Representatives, Product Specialists and Shipping Managers, we assure you a pleasant shopping experience and hope that you will return to our online shop regularly.

Megastore 247 is a UK based web sales specialist with outlets both online and 'over the counter '. Our speciality is Tools and Motor Parts but we also stock many lines of Home and Garden Products, Mobile Phone Accessories and Valet Products. If you can't find it on our website why not give us a call and we can try and source it for you, whatever the product may be!

All our products are brand new, in stock ready to be dispatched to you within 1 working day (any orders placed before 3pm on a working day will be posted same day).

We take pride in the quality of all our products and so we are happy to cover your postage costs on returns of any item which is faulty. We continually work with all our suppliers to minimise the occurrence of faulty goods.

As a fast paced and growing business we welcome your feedback so please use the 'Contact Us' section for the best ways to get in touch. We are constantly looking at new suppliers and goods to expand our store. Our state of the art software and computer system allows us to provide the best possible service to you while continuing to grow the business.

With the help of our loyal customers we look forward to developing this opportunity to take our business to a global trading platform via our website and sales channels.

Contact Us

Please send questions about items for sale and existing orders via the 'Ask a Question' link on the item listing

Postal / Returns Address:

CE Stevenson Motors
74 Newcastle Road
Kilkeel
Co Down
Northern Ireland
BT34 4NJ

Office Hours: 8.30am - 6.00pm Monday - Friday; 8.30am - 1.00pm Saturday

Telephone: +44 (0)28 4176 2181 (Ext 2 - Office Hours)

Help

Item Not Received?

We dispatch all our items within 1 working day unless the listing indicates otherwise. Please check the postage details on our listing to make sure you are aware of which postal service we are using for your item, Royal Mail 2nd class post can take a few working days (Monday to Friday) longer than 1st class. If it is clear the item has taken too long to arrive, and you have checked with your local post office then please email us through the link on the item so we can check the history of the transaction and advise you what the next step will be.

It is also likely that your item may be at your local Post Office or Courier Centre, please check with them to make sure they have not attempted delivery. Please do this BEFORE phoning or emailing us.

Also, be sure to check your emails and spam mail to make sure you have received our correspondence regarding the dispatch of your item. We may have been trying to get in touch with you.

Item Not As Described?

Check the item description carefully.

Email us via the 'Ask A Question' link in the item listing to highlight your concerns and help us find a resolution.

Delivery and Returns

We endeavour to dispatch on the same day all orders placed before 3pm (Monday - Friday).

Our standard service is Royal Mail 2nd Class Post but please check the listing for upgrade options to first class and other special services. Some bulky or heavy items are dispatched by Courier service, this can take up to 6 days to arrive with you, please check the item listing for details.

If you require a tracked or recorded service please get in touch via the item listing.

We regret that it is impossible to track Royal Mail 1st and 2nd Class Post once it has left our warehouse. Should an item not arrive within 14 days (time limit set by Royal Mail), one of our Customer Service Representatives will lodge a claim with Royal Mail and arrange your replacement as soon as possible. After 14 working days (Only count Monday - Friday and the 1st working day starts the day after we dispatch your item) contact us via the 'Ask A Question' link on the item listing. You must ensure you have the following information available and have followed the steps below:

1. Your address including post code
2. Your Ebay ID
3. Your Contact Phone Number
4. You have visited your Royal Mail Sorting Office
5. You have Checked with Neighbours etc
6. You agree to us submitting a claim to Royal Mail and co-operating with their enquiry if required
7. You agree to return any replacement item to us should it later turn up

After the required 14 working days have elapsed we can process your claim and send you a replacement item.

WE CANNOT SEND YOU A REPLACEMENT BEFORE 14 WORKING DAYS HAVE EXPIRED.

You are responsible for making sure the address you provide to us is complete and includes a Post Code, House Number etc. Should it become apparent that delivery was incorrect / incomplete, a re-delivery charge may apply should the item be returned to us. The address the item is posted to is taken from your registered paypal account.

Please inspect your item immediately you receive it. Any claims for damage / loss / shortages can only be considered if notified to us within 48 hours of receipt.

We cannot accept responsibility for any loss incurred, financial or otherwise, due to non-delivery or delayed delivery, however caused. This includes Postal Strikes.

Should no-one be available to receive the package, it will be taken to the Royal Mail Sorting Office or Courier Centre. It is up to you to arrange collection / redelivery at your own convenience.

Returns Policy

Our Returns Address is:

CE Stevenson Motors (Returns)
74 Newcastle Road
Kilkeel
Co Down
Northern Ireland
BT34 4NJ

Please make sure to include a note with your full details including Ebay Username and contact telephone number to ensure we can allocate your returned item to your transaction.

Returned items are subject to a restocking fee of 15% of the item total. This will be deducted from any refund being processed to you.

When returning a faulty item you must contact us to advise you are intending to return the faulty item and this must be done as soon as the fault appears; use the link on the item listing or email. We can only refund your return postage if the item is returned within 7 DAYS of receipt and only if the item proves FAULTY when tested by our team. Please note postage refunds are only applicable to customers within the UK. Return postage and replacements cannot be processed on items which are not proved faulty. We reserve the right to refuse postage refunds.

Please note that with regard to items which are found faulty upon return we do not refund postage where amounts are above £10. We advise that you keep the returns costs as low as reasonably possible.

An unreasonable postage amount paid by you to return goods to us will not be refunded in full only the amount that was reasonable to pay would be refunded. e.g. sending a parcel on a special delivery next working day service and paying £18.00 would not be refunded when a cheaper and still suitable service such as a 2nd class royal mail parcel service with insurance was available at £8.00.

In this situation, it is not reasonable for you to ask us to refund the full amount you paid as you choose to use the more expensive service. A refund will only be processed for the reasonable service available as the excess amount would of been your own choice to pay and would not be refundable. In this case £8.00 would be refunded.

Due to the nature of the hobby that is involved with RC models we do not refund postage costs for such models under any terms. This also applies to all hobby/leisure items including petrol powered items

All other returns must be in an unused and resellable condition. Return postage will not be reimbursed on non-faulty items.

We may ask you to return certain items to the original distributor or our own supplier. In most cases this is because we are not authorised to repair/replace the item involved.

No refunds can be processed on our RC models or hobby/leisure items unless they are returned within 7 days and in brand new condition. If a fault develops within the warranty period parts will be dispatched to repair any manufacturing faults. The fault must be covered under warranty for parts to be dispatched free of charge and you may be asked to return the item for inspection first.

Replacement is subject to stock availability.

We regret we cannot offer returns in the following circumstances:

• Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
• Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
• Use of the product for anything other than normal domestic purposes.
• Change or modification of the product in any way.
• Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
• Faulty installation if applicable.
• Repairs or alterations carried out by parties other than ourselves or its authorised repair agents.
• Claims, other than the right to correction of faults with the product covered by these conditions.
• Slight deviations from the specification that do not affect the functionality of the product.

Please ensure that any returns are sent via tracked postal service as we cannot accept any responsibility for items which do not arrive back with us. No refund of any type will be given should the returned item not arrive at our warehouse.

FAQs

Where do we deliver?

This will depend on the item you wish to purchase, please check the listing as the info you require is likely to be there. Due to the bulky / heavy nature of some items, they cannot be shipped outside the UK i.e. only to England, Scotland, Wales and Northern Ireland. We endeavour to provide the widest possible range of delivery destinations for all our products, most orders can be sent worldwide but if you cannot find a price for overseas postage on the listing, feel free to contact us and we can do a personalised quote for you. You can do this through the item listing.

Since we are based in Northern Ireland we endeavour to deliver competitively to Southern Ireland, please get in touch if you have queries on this point.

When will you dispatch my order?

We aim to dispatch all orders within 1 working day. Orders placed before 3pm will be dispatched same day (Monday - Friday only).

Order Placed	Dispatched
Friday After 3pm	Monday
Saturday and Sunday	Monday
Monday After 3pm	Tuesday
Tuesday After 3pm	Wednesday
Wednesday After 3pm	Thursday
Thursday After 3pm	Friday

How long will my item take to be delivered?

Royal Mail publish guideline delivery times for their postal services. 1st Class is 1 -2 working days and 2nd Class is 4 - 6 working days but this may take longer, particularly for larger packages. We cannot submit a claim with Royal Mail until the 15th working day after dispatch. Unfortunately we cannot refund or replace your item until this time has expired. In our experience most items will arrive within 14 working days even if they have been mis-routed or delayed. We apologise for this inconvenience but unfortunately it is out of our control.

What are our office hours?

Monday - Friday	8.30am - 6.00pm
Saturday	8.30 - 1.00pm

What should I do if my item has not arrived?

After 14 working days have expired, (Only count Monday - Friday and the 1st working day starts the day after we dispatch your item) contact us via the 'Ask A Question' link on the item listing. You will need to have the following information available:

1. Your address including post code
2. Your Ebay ID
3. Your Contact Phone Number
4. You have visited your Royal Mail Sorting Office
5. You have Checked with Neighbours etc
6. You agree to us submitting a claim to Royal Mail and co-operating with their enquiry if required
7. You agree to return any replacement item to us should it later turn up

After the required 14 working days have elapsed (i.e. on the 15th day) we can then process your claim and send you a replacement item.

WE CANNOT SEND YOU A REPLACEMENT BEFORE 14 WORKING DAYS HAVE EXPIRED.

Feedback

Please ensure only to leave feedback with a full 5 Star rating. If you feel for any reason you were not given exceptional levels of service, or had a problem with any aspect of the transaction, please let us know! We always endeavour to address and resolve any issues before you leave feedback. Many Thanks!