PLEASE READ THE FOLLOWING COMPLETELY BEFORE PURCHASE

SHIPPING AND HANDLING INFORMATION

Your purchase will not ship until payment has cleared, FOR ANY REASON. 

USPS PRIORITY AND EXPRESS MAIL SHIPMENTS

-USPS Shipments will ship out from our facility Tuesday-Saturday ONLY-

Payments cleared before 11:00 AM cst will ship the same day.

UPS SHIPMENTS

-UPS Shipments will ship out from our facility Tuesday-Friday ONLY-

Payments cleared before 3:00 PM cst will ship the same day.

FREIGHT SHIPMENTS

We Ship out Freight shipments Tuesday-Friday. Freight Shipment pickups CANNOT occur on Saturdays.

Please understand that freight shipments can occur longer than traditional delays. Pickups are scheduled PER EACH SHIPMENT. The "handling time" can vary from 1-3 business days depending upon the shipping company's schedule. We do our best to speed this process up as much as we can. Tracking information is available upon request. EBay's automated tracking program does not recognize many LTL Freight company's tracking numbers, therefore you must either contact us, or the freight company directly for all up to date tracking information.

ALL TRUCK FREIGHT SHIPMENTS MUST HAVE A VALID PHONE NUMBER TO SCHEDULE DELIVERY.

**SPECIAL HANDLING CHARGES**

Please understand that certain automotive parts are classified as Dangerous/Hazardous to shipping companies. Many of these items CAN NOT be shipped internationally, and some items will also include additional handling fees that are **ALREADY** figured into the shipping costs shown in the eBay listing. If there are any additional fees, we will contact the buyer before shipment.

All Freight Shipments will include a $20-$40 handling fee to cover crates, pallets, and misc charges that are part of shipping. These charges will already be included in our shipping charges/quotes shown to buyers. If there are any additional fees, we will contact the buyer before shipment.

RETURNS AND EXCHANGES

ANY item that is returned for ANY reason will require a Return Merchandise Authorization (RMA) Number. Any returned package with an RMA Number WILL BE REFUSED and returned to the buyer AT THE BUYERS COST. If you need to return or exchange any item that you purchase from us, please call or message us to receive a RMA Number.

ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE. PLEASE CONTACT US WITH ANY QUESTIONS.

International Buyers – Please Note:

·         Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

·         Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. We do NOT have any way to provide estimates or exact costs of these fees.

·         These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

·         We do not mark merchandise values below purchase value or mark items as "gifts" - US and International government regulations prohibit such behavior.

FEEDBACK

We are committed to your satisfaction. Delk Performance Parts will automatically leave you positive feedback within 24 hours after we receive cleared payment from you.

We want you to be 100% happy with your order. When you receive your order, please do take a moment to leave us positive feedback on eBay. If you feel that there is ANY reason to leave us LESS than a 5 on detailed feedback, please send us a message through eBay or call 615-453-2300 and we'll do whatever it takes to earn your satisfaction!

Please know that your positive feedback and 5 star rating on eBay to us is appreciated, vital and very valuable to the continued success of our business. eBay recently added a lot of importance to the five star rating system for sellers. Neutral feedback is almost as harmful as negative feedback, which is permanent. Here are eBay's four criteria and the "Five Star Standard" to which we hold ourselves:

How accurate was the item description?

How satisfied were you with the seller’s communication?

How quickly did the seller ship the item?

How reasonable were the shipping and handling charges?

Thank you for your business and we are happy to serve you as our valued customer! If you have any questions or concerns, please send us a message or call us at 615-453-2300 before leaving feedback.