Jaguar comes out top in the 2013 JD Power Dealer Satisfaction Survey

Jaguar has come out top in the 2013 J.D. Power dealer satisfaction survey

There was a time, and not very long ago, that Jaguar and its dealers wallowed near the bottom of any satisfaction survey. But, my, how times have changed. This year Jaguar held on to its crown as the best car maker in the 2013 J.D. Power Survey and has now managed to hold on to its title of  best dealer network too, showing Jaguar offers the most appealing cars and best dealer service in the UK. Some accolade.

In the process, Jaguar beat Lexus dealers in to second place with Honda coming third and Mercedes fourth. And just behind, in fifth place, came the other half of the JLR story – Land Rover.

The J.D Power Surveys run through What Car in the UK, and Chas Hallett, What Car’s Editor-in-Chief, said:

For the second year running, Jaguar owners love their dealers as much as their cars, awarding their dealers top marks in the annual survey. Jaguar is in an enviable position.

At the other end of the scale, it’s Chevrolet languishing in 27th, and last, position, closely followed by Fiat and Alfa Romeo.

As Jaguar get close to rolling out more mass market models – like the new small Jaguar and Jaguar Crossover/SUV – it’s going to be tough to keep much larger numbers of people as happy, but if they can they’re in an incredibly strong position in the UK.

Well done, Jaguar.

By Cars UK