Have questions? please Contact us through ebay
SHIPPING Information
*This order will ship within 24 hours after payment received. Package will mostly arrive in 1-3 business days depends on the destination. Business days are Monday through Friday(Holiday excluded). Order placed after 3 PM PST(Pacific time) will be processed on the following day. If your shipment left Friday then you will receive it Monday for 1-Day
shipping.
*(Please understand Alaska, Hawaii and US protectorates will be excluded for this service)
Shipping Charges Include
- Postage
- Packaging Material
- Professional Handling
- Sales Processing Fee
All Shipping & Handling charges are to be paid by the buyer unless auction states otherwise. Shipping & Handling rates mentioned above are non-negotiable, but combined shipping rates are available. No Retail Store Pickups available.
PRODUCT INSTALLATION DISCLAIMER
Stepeak is not liable for any damages to any vehicle and or other form of installation from usage of our products. The consumer is recommended to use a professional installe. However, if a professional installer has made any damages by usage of our product then the installer themselves are responsible for any repairs or losses to the consumer not Stepeak.
Warranty & Returns
REFUND WILL BE GIVEN AS: Merchandise credit minus shipping and Ebay fees
Return Policy details:
If the items are not as described, we will offer a Merchandise Credit. In most cases this will be minus shipping and Ebay fees, although if it was a blatant mistake by us we will do our best to make it right.
We give you the information that is supplied by suppliers. If this information is incorrect, please email me before leaving negative feedback.
This is not a retail store. All sales are final.
Refund is given only be for the cost of the item. Shipping and Handling is non refundable. Restocking and other fees may be charged.
If there is a problem, we can work together to resolve the problem. I have always been extremely fair and always try to work with my reasonable customers. Negative feedback doesn't go away and should only be left as a last resort! I strive for positive feedback, harmonious relations and even some friendships.
Feedback:
Leaving negative feedback without trying to resolve any issue will result in the loss of the product coverage under our warranty
14 Days Warranty:
Stepeak warrants it products to be free of defects in material and workmanship under normal use of the product. Our warranty applies only when such defective parts are returned. Shipping, handling, and installation and/or removal costs are not covered under our warranty, and are the buyer responsibility. All warranty issues are subject to our inspection and approval, shipping, handling, and testing fees may apply and are not covered under our warranty. Liability is limited to repair or replacement of material found defective. Unauthorized repairs or modifications will not be subject to factory warranty. This warranty is in lieu of all other warranties, expressed or implied.
Payment OPTIONS & TERMS
All payments must be received within 7 business days. In the event of non-payment within 7 days, eBay will be contacted and a non-paying bidder alert will be filled.