Custom Werks - The Auto Enthusiast's Store.

You Will Receive Important Notifications Related to Your Order.

Please be sure your contact information is updated within eBay. If we need to contact you regarding your order, we will use email or phone number that you have registered with your eBay account. Also, please check your spam folders and ensure that emails from us are permitted!

Three (3) Important Notifications You Will Receive:

1. "Winning Bidder/Purchase Confirmation" notification
2. "Checkout Complete" notification
3. "Item Shipping Information & Tracking" notification

All Done Shopping?
Use the eBay Pay Now button to checkout.

Still Bidding on Other Items?
Please wait to checkout if you are still bidding on other items and read below about how to save on shipping.

Order Consolidation/Combined Shipping:
Planning to buy multiple items? Keep shopping! Our checkout system will automatically consolidate all of your orders for most economical shipping. And with our reduced shipping rates for Combined Orders, it always makes sense to stock-up on everything you need from Custom Werks. Here's how it works....

To benefit from Order Consolidation and Combined Club Shipping, simply wait until your last Buy It Now has been completed before you checkout. When you proceed to checkout you will see that all of your items are in your shopping cart, and you will be offered Combined Shipping Discount. Once checkout has been completed, consolidation will stop for that order and no additional items may be added. If you need assistance, please email us.

How much is Combined Shipping Discount?
It is full shipping for the first item & $2.00 off shipping for every additional item you purchase.

Credit Cards:We accept Visa, MasterCard, American Express and Discover credit card payments through eBay checkout.

PayPal:Please be careful of the funding source that you select when making a PayPal payment. A PayPal e-check is the electronic equivalent of a personal check. Orders paid for with a PayPal e-check will be held until PayPal provides notification that your funds have cleared. This usually requires 3-4 business days from the date payment is initiated.

Sales Tax:
State law requires that we charge sales tax on all orders shipped to Illinois.

Payment Terms:
All items must be paid for within 7 days of the end of the listing. If you are bidding on multiple items and need more than 7 days to complete payment, please be sure to contact us. If an item remains unpaid for 14 days, we will begin the Unpaid Item process with eBay to recoup our eBay fees and will, ultimately, release the product back into our inventory for re-sale.

Privacy Policy:
We are very serious about protecting the privacy of our customers and providing an absolutely secure payment process.

Order Processing:
We process and ship orders every business day, Monday through Friday. We do not ship on Saturdays, Sundays or National holidays. You will be notified of any delays that may occur.

Order Consolidation/Combined Shipping:
Planning to buy multiple items? Keep shopping! Our checkout system will automatically consolidate all of your orders for most economical shipping. And with our reduced shipping rates for Combined Orders, it always makes sense to stock-up on everything you need from Custom Werks. Here's how it works....

To benefit from Order Consolidation and Combined Club Shipping, simply wait until your last Buy It Now has been completed before you checkout. When you proceed to checkout you will see that all of your items are in your shopping cart, and you will be offered Combined Shipping Discount. Once checkout has been completed, consolidation will stop for that order and no additional items may be added.

Continental United States:
USPS is our standard shipping method within the Continental U.S. FedEx Ground requires 1 to 6 business days to arrive after leaving our facility and is fully trackable in route. We also ship to PO Boxes;

Alaska, Hawaii and Puerto Rico:
USPS Priority Mail is our standard shipping method to AK, HI and PR. Delivery confirmation is included on all USPS shipments and is included in your shipping charge.

APO/FPO Addresses and US Protectorates/Territories:
We ship to APO/FPO addresses via USPS. We can ship all items to you, although some restrictions do apply. Delivery time varies widely from 5-30 days; although most items arrive in less than 2 weeks. Delivery confirmation is not currently available.

Tracking Your Package:
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This email is generated at the close of business day and will contain your tracking number (if available) along with a link to the tracking website for your package.

We love our international customers and we’re happy to ship to you wherever you live! Please bear in mind that, while we do everything in our power to get the package to you on time, certain things remain out of our control with international shipping (e.g., customs delays etc.). Please keep this in mind when rating our shipping!

An Important Note for Our International Customers:
We ship via USPS -First Class International. This is the most economical method of shipping. Unfortunately, with this method of shipping there is no guaranteed delivery time nor tracking capability. The USPS handles the delivery from the US to the country where the delivery address is located and then that country's postal system delivers the package to the buyer. In general, First Class Mail International will take between 1 and 6 weeks to arrive.

Order Processing:
We process and ship orders every business day, Monday through Friday. We do not ship on Saturdays, Sundays or National holidays. You will be notified of any delays that may occur.

Order Consolidation/Combined Shipping:
Planning to buy multiple items? Keep shopping! Our checkout system will automatically consolidate all of your orders for most economical shipping. And with our reduced shipping rates for Combined Orders, it always makes sense to stock-up on everything you need from Custom Werks. Here's how it works....

To benefit from Order Consolidation and Combined Club Shipping, simply wait until your last Buy It Now has been completed before you checkout. When you proceed to checkout you will see that all of your items are in your shopping cart, and you will be offered Combined Shipping Discount. Once checkout has been completed, consolidation will stop for that order and no additional items may be added.

Tracking Your Package:
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This email is generated at the close of business day and will contain your tracking number along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking at this time.

Customs Duties and Taxes:
Depending on your country’s laws, you may be subject to import duties and taxes on your purchase. Your charge from Custom Werks includes only the cost of your item(s) and the cost of shipping, and you will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be. Customs and taxation policies vary widely from country to country; so please contact your local government office if you'd like more information.

Commercial Invoices and Declared Values:
All of our international shipments include a commercial invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid for it. We cannot, under any circumstances, lower the declared value or mark the package as anything but merchandise. We also note shipping charges on the commercial invoice as required by the carrier. We do not include the shipping charges in the value of the item.

Shipping Mishaps:
What if my package is damaged when I receive it?
Please contact us immediately, and we’ll do our very best to take care of it. We will do everything in our power to get you an acceptable replacement or to facilitate a prompt repair. If this cannot be achieved, we will provide you with a full refund.

If the item you receive does not match the order you placed with us, please contact us for assistance. A representative will help you determine the best way to get the correct item to you as quickly as possible.

Condition Related Returns:
All of the items we sell are brand new. If you receive your order and feel that the condition is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our very best to make you happy. If we're unable to, just pay to ship the item(s) back, and we'll fully refund your original winning price.

Items returned must be in the same condition that they were received in order to receive full credit.Items must be in new condition & factory packaging & the factory seal (seal wrap) not broken.

Warranty:
• Made in the USA merchandise is of the the highest possibly quality & warranted against defects as long as you own them.
• Imported merchandise may be warranted against defects for 90 days, unless otherwise noted.
• Life-time Warranty - All products have a lifetime warranty against defects of material or workmanship. The warranty covers replacement only.

Return Procedure:
All returns require a Return Merchandise Authorization number (RMA #). Please contact us to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the outside of the box containing your return and then ship it back to us. We recommend that you fully insure any item(s) that you return to us just to be safe. As for the return process:

• All returns will be inspected prior to a refund being issued.
• Buyer is responsible for return shipping costs and any applicable duties and taxes.
• A restocking fee of 15% of the original purchase price may be applicable.
• Refund will be calculated as follows*:
[Original sales price + any applicable sales tax – any applicable restocking fee]
• Refunds will be issued within 3 business days of receipt of the item.

* Upon inspection, if we determine that the item was inaccurately condition rated or described, we will issue you a complete refund, including original and return shipping.

Logo Design/ Art work
At times, manufacturers change logo design (artwork) without any prior notification. The change in logo design (artwork) may be a requirement by the automaker.

Who We Are
Welcome to Custom Werks, one of the exclusive online retailers of specialized auto accessories. We market some of the highest quality products in the industry as well as upholding the highest level of service possible..

Our History
Custom Werks began as Custom License Frames in western suburbs of Chicago - North Riverside in 2004. With the increase in demand of specialty auto accessories nationwide, the company completely switched to an online and catalog retailing, marketing its products locally.

Our Commitment to You
Custom Werks always put customers first! We go the extra mile to make sure you get the help you need. We are committed to exceeding your expectations at every opportunity. We monitor customer feedback on a regular basis to ensure the highest level of customer service.

Our Guarantee to You
At Custom Werks, we stand behind our products and want you to be satisfied with your purchase. If for any reason you are not 100% satisfied with your purchase, contact Customer care within 14 days from the date you receive your order.