About Us

Flashtech is the premier Manufacture of the leading edge of technology in the automotive lighting industry. Our products are not only unique to Flashtech but have been designed with the customer in mind. Mission Statement We are committed to improving the overall aftermarket community through unique product design, customer service, and overall product satisfaction. Flashtech is equally dedicated to: - Supporting customers, distributors, certified installers, and retailers anytime, anywhere - Offering quality products at reasonable prices - Providing exceptional customer service anytime, anywhere, to anyone - Contributing to increased knowledge of the aftermarket communities through our service and participation in local, regional, national, and international events - Enhancing the comfort level of each potential buyer . Our Ethics Everything we do at Flashtech stems from the belief that our company can be successful and serve the aftermarket community well. After being in the aftermarket community for many years it has become evident through trials and tribulations on how to effectively support the ever growing and changing automotive community. With this belief and determination to ever improve on how we provide and treat our potential customers, motivates us to ever strive to provide the best possible experience for our customers. This results in an ever-growing effort to make sure all customers and potential customers are satisfied on every level!

Shipping

Shipping Terms All products are shipped FedEx Ground or USPS Priority Mail All products shipments are with signature confirmation, home delivery, and non-insured. Please contact us if you would like insurance added to the product APO Addresses Require Additional Handling Fee of 10% of Shipping Charge. Shipping, Handling, Packaging, Tracking All packages will be shipped via trackable means. All shipments of Express will be reviewed and shipped to the billing address only. If you need to make special arrangements for another address for an express shipment, please call 1800 442 9096 to validate your identity. All shipment requests to non-billing addresses must be made via email and the shipped to address must be added to the credit card information as a validated address.

Warranty

Flashtech is the leader in automotive lighting and stands behind their lighting products with a 1 year manufacturer warranty. All parts are guaranteed to be first quality merchandise. No warranty is expressed or implied if the customer incurs damage due to improper installation techniques or abuse of the product. If a product does fail under normal operation the following warranty procedure is used. 1. Within 30 days are free replacement and buyer pays shipping to Continental 48 US States. Outside the US, shipping charges will apply, but the product replacement is free. Please contact us for your country shipping charge. 2. After 30 days, we will require one of three things to happen - customer must send back the original part for testing, or, customer must agree to a deposit to insure return of defective part, or customer must send back all parts. 3. Customer is responsible for all shipping charges for returns to Flashtech. 4. We reserve the right to replace any product with a similar functioning or looking product. If a similar or like product is not available at the time of repair/replacement, a new unit will be sent as a replacement of the original part. The substituted unit will perform either at the same or higher level than the original. Customer shall notify Flashtechusa within 48 Hours of defects discovery.We reserve the right to withhold refund until defective part has been examined and tested.

Returns

In the unlikely event that you are not completely satisfied, and all options have been explored, you can return the product for refund. Please call our facility at 1800-442-9096 to obtain a return number, Refunds issued in the following manner:
1. Unopened – 20% restocking fee
2. Opened, but non-installed – 20% restocking fee
3. Opened, partially installed – Will not be accepted
4. Opened, completely installed – Will not be accepted
A PICTURE MUST BE PROVIDED OF DAMAGED PARTS Customer is responsible for all shipping charges for returns to Flashtech Returned parts must be in clean, unused, original condition, packed in the manufacturers original packaging, and received by Flashtech LLC. within 30 days of receipt of merchandise. No returns 30 days from receipt of product. No Exceptions. return will not be accepted without proof of purchase of date of sale. We will inspect all items before a refund is issued. No COD refunds accepted. All returns must have a signature confirmation. If a shipment is missing any parts,the customer must notify Flashtech LLC no later than 5 business days from date of receipt. Customer is responsible for replacing all missing parts after 5 days. When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If you discover a damaged part after opening the package, notify the carrier immediately. We provide properly packaged contents at the time of carrier pickup. Direct claims to the carrier. We package ALL products at the utmost care. It is customer job to request insurance of product at the time of purchase. We are not held liable for broken shipments where insurance is not selected or requested. Please contact us if you wish to add insurance to your order. Product Use It is the responsibility of the customer to see that the use of their vehicle and items purchased comply with federal, state, and local regulations.