• Customer care is our top priority       
• Please message us once you have any questions or problems, we will be pleased to help you.       
• Emails are handled within12~24 hours typically, with a maximum of 48 hours during weekends and public holidays.     
• Please believe we are able to serve until you satisfied          

         
• Items except fashion items are guaranteed for 3 months
         
• If any of the Goods received appear visibly damaged or different to what was described, please email us within 48 hours upon its arrival. Please remember to attach a photo of the received item in the email and we are happy to arrange an exchange.
         
• If your item isn't working properly, please report the problem to us via email within 14 days from the date of receiving. We will provide you the instructions of receiving a replacement or returning your item for a refund if the item is confirmed to be defective.
         
• Where you are withdrawing from your purchase in 14 days after delivery, and there's been no error on our part, we'll refund only the item price upon receiving your returned parcel. Buyer should take the cost of return shipping charge.?
         
• Before sending the item back, please request a return through eBay. You will find this in you purchase history on 'My eBay' drop down menu - ' Purchase history'. Please include inside the packaging your item number, your eBay ID, your name, address and reason for return. And it is much appreciated if you would send us tracking number or certificate to confirm return. This will ensure we know your item is coming and therefore reduce the handling time.
         
• All returned parcels will be examined before we precede a refund or exchange. It will take up to 48 hours. You will receive a confirmation email when we finish the examination.
         
• Please give me an opportunity to solve this problem before you leave Neutral or Negative feedback and open eBay or Paypal dispute case. We promised you will be satisfied with our solution!
         

Non-returnable items: We're sorry, but we DO NOT ACCEPT returns of any product that is:

           
• returned more than 30 days
           
• the guarantee is expired
           
• any product that is not in its original condition, such as missing parts, or is damaged due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse.
           
• Any free gift products.
         

In the event of dispute, our decision shall be final and conclusive.

Problem about item

Missing item or get wrong item:

When you get the package, if you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing,?then take some photos of them and send us the photos by email. Please contact us within 7 days after receipt of package. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).

Get damaged items
           When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact us. If the item does not work (DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item. Sometimes for DOA item, you may be requested to return it.

Color difference

There may be variation in color of the item pictured due to lighting and computer monitor settings. Therefore，the color of the items you received may be slightly different from the one you see on your monitor.

We will do our best to describe the item. At the same time, we do encourage you to enlarge the photo for further detail. For additional questions regarding the item pictured please contact us by eBay message.

• All items are shipped from China 

      

• We ship your orders within 24hours after the payment cleared. (Important Note: Business days are Monday thru Friday only, we cannot ship on weekends and we do not offer Saturday, Sunday or holiday delivery) 

       

• We will notify you when your products were shipped.      

     
 

• Orders will be sent by ePacket From China, delivery usually takes 7-20 business days.

       

  We ship to worldwide except APO/FPO address. All items will be arranged shipping within one business day upon payment cleared. 

     
 

• Ship by Standard Flat Rate Shipping Service, under normal circumstance, .In most cases, international shipping takes around 12-30 business days (almost 1 month). We try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and post service. If you do not receive your item on time, please contact us immediately for further assistance. We will be responsible for losses incurred in the shipping process. 

     
 

• We do not offer local pick-up services, all purchases are via posts.     

     
 

• We are not allowed to offer any shipping discount or combined shipment service.     

     
 

• Shipping fee is charged per item. Shipping and packaging fee includes postage, package material, warehouse cost and other distribution cost.      

     
 

• Shipping cost is listed on the product information page. The shipping rate is based on the rates charged by local couriers.

     

We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays.
 Note that transit times may vary, particularly during peak periods or inclimate weather conditions, and that delivery times frames will need to be extended for any processing time frames in excess of 1-2 business days. 

 
•  
  We accept PayPal only. 
 
• After you have won the auction, an email will be sent to your eBay registered email address. 
   
 
• If you are paying through Paypal using eCheck, note that your item can be shipped only after eCheck has cleared. 
   
 
• All payments are expected within 7 days after the last winning auction is closed. A non-payment dispute will be opened if full payment is not received. 
   
 
• We only ship the item to your Paypal address for fast and accurate shipment. If you would like to change the address, please send us an email before sending payment and leave a note at Paypal payment. Then, we will change it for you automatically.