Shipping Policy

Free Shipping to USA
USD15 to UK , AU, Italy, Netherlands, Puerto Rico, Japan, South Korea, Malaysia, Singapore, Taiwan
We only provide service to the above listed countries.

Please kindly pay attention:
We don't offer free shipping to some subsidiary islands of United Kingdom and United States, such as Virgin island UK, Guernsey UK, Jersey UK, Virgin island USA and Guam USA.

Confirmed address before sending
-We ONLY send the product to paypal confirmed address if buyer paid by paypal.Kindly confirm your address before we send it out if you paid by other payment methods.
Once we send out:
-You could NOT reroute
-You could NOT hold for pick up
-You could NOT correct the address
-The courier company will return the package to us after tried to deliver the product to buyer two times. If buyers request us to resend the parcel, buyer should be responsible for all the return and resend postage. Above is the policy of Courier Company, hope we could get your understanding and attention.

Terms of acceptance
- We are NOT responsible for ANY import tax, customs fee, or customs delay. If the parcel return back to us due to the buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost. Buyer can not cancel the order or request refund due to the above reason.
- We reserve the right to cancel the auction at any time for any reason.
- Our price is for oversea buyer, we won't sell our product in Hong Kong. Please don't request us to send to Hong Kong address or pick up in our office.
- We will ship the products within 1 business day after clearance of payment. We use DHL, Fedex and UPS for our international shipment. We will choose the lowest price for your cities. They usually take 3 working days for delivery to most of the international cities. In our experience, around 10% items will take longer than that due to the customs clearance.

Payment Method

Paypal
- We send the item out to you within 24working hours if your score more than 50 and with confirmed shipping address.
- We will access your account information if you have unconfirmed shipping address, we have the right to unaccepted your payment.
- We won't send the items to PO Box or address that different to your paypal address.
- We only send to paypal address, not ebay address, thanks for your attention.

Bank in:
- We have bank account in AU, UK and Germany. Mail us for more information if you want to bank in.
- Payment instructions will be sent to buyers within 24 hours after placing orders.
- Buyers should complete the payment within 7 business days; we will cancel the order if the buyer fails to do that. We will report unpaid item to eBay.

Return Policy

 

Attention:
1. Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.

Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.

If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.

Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.