OEM-Xcellence

Attention: Please Read in Full Before Buying!

     If you're not certain that this part will fit or work for your vehicle, please don't order it until you've double checked.  Please call your local car dealership parts department with the part number listed in the auction, your VIN number, and/or show them photos of the auction. Your local dealership or mechanic has more information, schematics, experience, and resources to determine if this is the right part for you.

     The way you purchase and a car parts is not by the make, model, and year alone.  You purchase them by part number and you need to know which part number you need before purchasing.  A car part may have multiple part numbers.  For instance a manufacturer such as Hitachi or Bosch may have a part number which will be on the item itself and then the car manufacturer such as Nissan will assign the part it's own part number. 

     Also there may be more than one part number which is compatible or interchangeable, so you really need to know exactly what you need before purchasing.  You can find part numbers in the item description section in most of our items.

     All car parts that are listed have been rigorously researched to determine the years and models that they will fit.  In most cases they're exact and in some instances they're estimated.  The vehicle years and model types may be general and it us up to you to determine if a part will meet you specific needs.  Other factors may contribute to fitment such as if you car is a:  Coupe, Sedan, Convertible, Super Charged, Turbo Charged, Special Edition, etc, may cause variations of the part you need.

     Due to varying production dates, the years in the auction title or description may vary slightly from the manufacture . The parts listed may fit other makes and models of cars than are listed.  We take photos of the actual item for sale in more than 98% of items listed.  These photos are usually high resolution and at several angles to help insure proper fitment.

     When you bid on one of our items you are ultimately responsible that the item fits your vehicle and will have to pay return shipping costs and/or restocking fees on items where that is specified. The only exception to this is when a part other than shown in the auction is sent out.  We'll do everything possible to help you determine if our parts will work for you, so please take advantage of it. If theres is a discrepancy between the title and the item description please, please, contact us for clarification before purchasing. 

Returns and exchanges:

     All returns will be assessed a 20% restocking fee, for any car computer there will be a 35% restocking fee and a $25.00 shipping and handling fee!  The buyer is to pay return shipping.  Returns must postmarked within 14 days of the delivery date that your received your merchandise, even if the wrong item is sent out.  If you purchased your item using an exchange program you must contact that company regarding any shipping and handling charges and about their return policy.

     Again, please consult your local car dealership or mechanic if you're uncertain if a part will fit or contact us for more information.  We're here to serve you and want to make sure your transaction is a pleasant and satisfactory experience.

Contact Us:

     You can contact us by phone or email. Our phone numbers are listed below. The items are listed are all the items we have available for sale.  We can't special order specific parts so please don't contact us about parts that aren't listed. Please search our inventory for all items available for sale:

http://stores.ebay.com/OEM-Xcellence

407-459-4546

or

 1-877-389-4627

Mon-Fri 9:am-6pm Eastern Standard Time (US)

Our pledge to you...

     OEM-Xcellence offers the best, most responsive customer service out there! You're emails and all concerns are dealt with promptly and professionally. We are a small customer focused business not an individual or business that list items they don't have and are slow or unresponsive when problems come up. We make mistakes like anyone but if something is our fault we take full responsibility and ownership of that problem to your satisfaction.

Shipping:

     Express and overnight shipping are available on all auctions even if it doesn't state that in the auction.  Please contact us for a custom quote.

     All flat rate and free shipping charges are generally for the continuous 48 states.  If the item is shipped via USPS in most instances there are no additional surcharges.  If the item is large or of unusual dimension there may be a surcharge to Hawaii, Puerto Rico, Alaska or other United States territories.  Please call or email us ahead of time for a shipping if you have any questions.

     International buyers:  In most instances shipping and handling costs will be automatically configured on items where international shipping is available when you add the item to your cart and proceed to checkout.  If you have any questions regarding shipping costs please contact us before purchasing the item; the shipping will vary based on your location.

     In case of damage please save boxes all boxes and packaging of item. Take pictures of the box and the damage item and contact us immediately.  Any claims will have to be filed through the respective insurance claims company it was insured through. Partial and full refunds may take one to three weeks depending on the value and responsiveness of the shipping company's claim processing department.

Payment:

All payments are expected within 48 hours of the end of auction, no exceptions.  After that period of time we reserve the right to relist the item and refund any subsequent payments.  You want reasonable shipping and handling costs and time, all we ask is the same for all payments.

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