LOW STARTING BID!!!

We are selling many items from a local shop. Some are very good condition, some fair. We usually include lots of photos so you can really see the condition.

WE COMBINE SHIPPING. SAVE ON SHIPPING, SEE OUR OTHER ITEMS.

BUT - EBAY TENDS TO COMBINE ITEMS THAT ARE SHIPPED BY PRIORITY MAIL AS IF THEY WILL FIT IN ONE BOX, COMBINED, SOMETIMES THEY DON'T SO WE HAVE TO RECONSIDER

1982 Mercedes Benz Factory Shop Training Manual-customer service. Includes how to deal with complaints, lots of role playing and learning the Mercedes Benz Way!

Document provided to Mercedes Benz shops, difficult to obtain unless you have a franchised MB repair shop.

Essential reference
May have previous shop owner name or useful notes

Company training in how to be customer service oriented.

Table of Contents:
I. A Guide to Effective Owner Communication
II. Listening Effectively
III. Proving
IV. Explaining/Supporting
V. Handling Owner Feedback
VI. Handling Irate Owners
VII. Talking (and Listening) on the Telephone
VIII. Role Plans and Supplements

TITLE: 1982 Mercedes Benz Factory Shop Training Manual-customer service

SUBTITLE:

AUTHOR: Daimler Benz

FORMAT: Hardcover

PUB. CO: Daimler Benz

YEAR PUB, PRINT: 1982

PAGES: ~60

SIZE: ~16 x 8.5 inches

TABLE OF CONTENTS: NA

CONDITION:

Spine – Excellent
Binding - Excellent
Pages – Excellent
Covers – Excellent
Dustcover - NA

Overall – Excellent

SHIPPING/HANDLING: Shipping to continental USA with Delivery Confirmation. Local pickup can be arranged and item(s) must be picked up within 7 days after payment has been made. No shipping outside USA. Can combine items purchased within a week of each other