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All Items will be shipped within 24 business hours upon receipt of payment (except Saturday, Sunday and public holidays).
Please kindly pay attention:
1. No service to subsidiary islands of United Kingdom and United States, such as Virgin island UK, Guernsey UK, Jersey UK, Virgin island USA and Guam USA
2. No service to PO BOX, FPO, APO address.
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Buyers should complete the payment within 7 business days
Payment Method
Paypal:
We Only send the product to paypal confirmed address
Bank in:
We have bank account in AU, UK and Germany. Mail us for more information if you want to bank in. Please confirm address before sending out.
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Unconditional Return within 60 Days
We will provide Exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 60 Days. |
One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.
Important note
The situation below does NOT meet the warranty policy requirements.
- 1.Install and operate products inappropriately.
- 2.Warranty seal is removed or damaged
- 3.Product is opened or repaired by unauthorized person.
Attention:
- 1.Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.
- 2.We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.
Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage
Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
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International Buyers – Please Note
- We are NOT liable for ANY import tax, customs fee, or customs delay.
If the parcel is returned back to us due to the buyer’s refusal to pay the above fee, buyer need pay ALL the return and resend cost.
- Buyer can not cancel the order or request refund based on the above reason.
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Customer Satisfaction always comes first.
Our customer service team will answer your mail within 12 working hours. Please email or call us if you have any question. We will be here for you.
Business hour: 9:00 am to 18:00 pm Hong Kong time (7 days a week.)
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- 1.All our products are brand new.
- 2.60days unconditional return for money back or new replacement and 1 year warranty for all our products.
- 3.Customer service team will answer your email within 12 working hours.
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