We accept the following forms of payment: Visa, MasterCard, American Express, Discover, Paypal
To complete your payment by credit card for any order, after you complete the eBay checkout, please call us toll-free at 888-243-3339 to provide your credit card information (Monday-Friday 8:00am - 5:00pm Central Time)
Sales Tax
We charge sales tax for orders shipping to Louisiana (8.75%), Ohio (6.75%), and Pennsylvania (6%)
Shipping Rates are for delivery within the 48 contiguous states. Please e-mail us for shipping rates to Alaska and Hawaii.
Domestic packages (less than 100 lbs) are shipped FedEx ground (3 - 5 business days), or USPS Priority Mail (2 - 3 business days)
International packages (less than 100 lbs) are shipped FedEx International Ground or USPS International Priority
International Buyers ? Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.
Freight Shipments: Items too large to ship FedEx ground will ship Common Carrier Freight. For residential common carrier freight shipments, you must be able to accommodate a freight truck at your address, or the shipment must be picked up at the local truck terminal. A daytime telephone number must be supplied so that the freight company can contact your prior to delivery.
Freight shipments must be thoroughly inspected prior to accepting delivery. We are not responsible for any damages or shortages once a freight shipment has been signed for.
Any damages or missing items must be noted to the freight driver at the time of delivery
Returns: Items may be returned within 30 days of the delivery date. Please contact customer service at 888-243-3339 to request an RMA number for a return. Returns without an RMA number will not be accepted. Returned items must be new and include original packaging. Buyer is responsible for the cost of return shipping. Library ladders are non-returnable. Spiral and straight stair kits are subject to restocking fees up to 25%.
Negative Feedback: We process a large number of orders daily and unfortunately do occasionally make mistakes. However, leaving us negative feedback does not resolve the issue! We believe strongly in providing the best in customer service. If there are any problems with your order, please contact us by phone toll-free at 888-243-3339 M-F, 8:00 am-4:30pm CST, or by e-mail through eBay. We will work with you to resolve any issue as quickly as possible.
