2x Tail Lights (1x Driver Side and 1x Passenger Side)
Does not come with instruction manual
FEATURES:
100% Brand new, never used or installed
Altezza Euro style design tail lights
Chrome housing headlights with red LED and smoked lens
OEM fitment which uses your stock mounting gear
No modification needed to install onto stock vehicle
Great upgrade to improve the style of your vehicle
SPECIFICATIONS:
Design: Altezza Style
Lens: Smoked
Housing: Chrome
INSTALLATION:
Professional installation is always recommended, products damaged through self-installation will not be refunded
DESTINATION
TIME
COST
United States Lower 48 States
3-7 Days
FREE
PR, HI, AK, GU, VI, PO Box, APO, FPO
3-7 Days
$30.00
Canada
5-10 Days
$70.00
All Other Foreign Countries
5-10 Days
$80.00
- Orders are shipped within 2 business days after FULL payment has been received. Due to recent policy changes, we no longer offer combined shipping on multiple orders. Sorry for any inconvenience.
- IMMEDIATE NEGATIVE FEEDBACK SOLVES NOTHING! If there are any problems with the item(s) you received please feel free to contact us through eBay messages or phone calls. We will try our best to help you resolve any issues you may have with the item(s) especially if the item(s) were damaged during shipping.
- ***The above transit time is based on business days*** If delivery is delayed during holiday seasons or because of weather conditions, it is out of our control and may take longer than normal for your package(s) to arrive.
- For security reasons and eBay policy, we ship to your verified PayPal address. We are not responsible for any wrong or invalid addresses or for re-routing packages to a new address.
- For PO Box and United States territory anywhere outside of the United States mainland (ex. Puerto Rico, Hawaii, Alaska, Guam, Virgin Islands, MP, etc) please refer to "PR, HI, AK, GU, VI, PO Box, APO, FPO".
- "PO Box and Other US Territory"- Please select USPS Priority Mail during check out for shipping, if you select standard shipping service, your order WILL NOT BE SHIPPED until we can verify and modify to the correct shipping service or collected the right amount of shipping.
- Military Address: Same shipping price as PO Box and Other US Territory.
- If the amount of shipping you paid does not match the charges for your location, your item will be held until we received the correct shipping charges.
**** Attention CANADA Buyers: The shipping charge above is the total you are paying for the item. There are no brokerage fees or duty tax, we have already prepaid those fees for you!!****
- dtmmotors products require professional installation, we are not responsible for installation. If the product is damaged during installation, we are not responsible for the refund unless damaged was caused by installation instructions that we or the product provided.
- If your item is damaged or defective upon receiving, we will pay for your return/exchange and we will be responsible to ship you your new item.
- You may return/exchange any unopened products in resellable condition, we do not pay for shipping. After we receive the package, if product is in resalable condition, full refund of the product's selling price will be issued.
- All return and cancellation shipping and handling fees of all the orders are non-refundable.
- All returns due to buyer's mistake will be charge a 15% restocking fee.
- No returns will be accepted after 30 days of date of purchase. (Unless special warranty or policy is stated in item description)
- If we made a mistake by shipping the wrong item/quantity, we are responsible for return shipping, and sending you the correct item/quantity, or a full refund including shipping/handling. Before any returns or exchanges, please contact our customer care representatives via eBay message, please include item number, eBay user ID, specific description of damage/problem and clear explanation of your reason. If we authorized the return, customer will get an email with instructions for returning the item. (email will be replied within 24 hours, on business days)
QUESTIONS REGARDING PACKAGE STATUS:
Q: Where is my item? A: An automated email containing the tracking # will be sent out as soon as your order is processed, if you did not receive this email, your item might not be processed yet, or your email system may have junked the email. If you still can't find your tracking #, please let us know immediately so we can further assist you.
Q: The tracking # I received did not update? A: When you received the tracking #, it means your order has been processed, it does not mean that the item is in transit already. It may take up to 24 hours on business days before it actually starts to transit and update.
Q: The tracking # says delivered, but I didn't get it, why? A: If your package was sent through the post office, please check neighbors or your family members to see if someone has it, if not, bring the tracking # to your local post office and explain the situation to them. Sometimes the post office will hold your package and try to deliver again the next day if no one answered the door. If your package was sent using Fedex, please contact Fedex, they will trace the package and find it for you, or you may call us, and one of our customer care representatives will take care of your matter for you.
QUESTIONS REGARDING PROBLEMS ON PRODUCTS:
Q: The item I ordered is broken/defective/missing parts/don't fit/not as described, what do I do? A: Our products are all carefully inspected before shipping, if you are having one of these issues, we will take full responsibilities for you. Contact us immediately through any of our contact methods, and we will walk you through the RMA process.
Q: The item I ordered is defective, can I get an exchange? A: Even though we are very careful with the quality of our products, sometimes the factories might mess up a few. If you received a defective item, please call us ASAP and describe the problem to us, and we will be more than happy to assist you with anything,exchanging you to a good product at no cost at all for you.
QUESTIONS REGARDING CUSTOMER CARE:
Q: No one answered my calls? A: Please call during our office hours, calls will only get picked up during those hours, and if you did call during our office hours but you were not answered, please call back later because we may be on the line with another customer. We do have a record of our missed calls, so we will call you back in the order it was received.
Q: No one answered my message/email? A: If you sent us an email and it was not answered, it might have gone to junk, the safest way to email us is through eBay message, every message will be answered in the order it was received. Every message will be answered within 24 hours on business days.
QUESTIONS REGARDING SHIPPING:
Q: How much is shipping to my country/area code? A: Please refer to our shipping chart above under shipping info. For US lower 48 states, refer to Domestic. For PO Box and United States territory anywhere outside of the United States mainland (ex. Puerto Rico, Hawaii, Alaska, Guam, Virgin Islands, MP, etc) please refer to the second row of the shipping chart. For Canada, see Canada. For countries that's non-us territory, please refer to ALL OTHER FOREIGN COUNTRIES for your shipping rate.
Q: I live in the lower 48 states, but I have a PO Box, why is the shipping more expensive? A: Our packages are usually delivered by Fedex, and they do not ship to PO boxes, if you have a residential address, please provide that to the shipping detail during checkout to save on shipping.
Q: How long is it going to take? A: Shipping duration is displayed in the shipping chart above, we are located in Southern California, delivery may take only 2 days when you are a California buyer, and may take up to 7 days if you are in New York.
Q: I need this item ASAP, can you guys do a next day for me? A: Unfortunately for the time being, we do NOT offer expedited shipping. Sorry for the inconvenience.
Q: I live in Canada, can I use USPS? A: Yes, for Canada buyers, if you want to receive your item using USPS, please refer pricing to ALL OTHER FOREIGN COUNTRIES.
Q: I entered a wrong address during check out, can I change my address? A: Due to the fact that we ship out our orders in a quickly fashioned manner, your package may have already been shipped and is currently in transit to the shipping address you've provided. Our order processing system is automated, therefore this is not our fault. It is inevitable that changes were unable to be made. (Please see below)
Q: I need to change the address, but you guys already shipped it out? A: If we shipped using Fedex, we can intercept your package and redirect it, Fedex will charge $17.00 to all intercepts, we have no involvement at all. If your package was shipped through USPS, we will need to wait for the package to come back, and you will be responsible to pay for shipping again.There is no redirecting service by USPS.
QUESTIONS REGARDING PURCHASE:
Q: Can I pay with my credit card? A: Yes, we accept all major credit cards, please provide us the credit card #, expiration date, security code, and your billing address. We will only ship to your billing address, and you may either call us, email us, or fax us your information.
Q: I already purchased the item, but I don't have the money yet, can I pay later? A: Yes, we have an automated system that allow buyers 8 days to pay after their purchase, if you were not able to pay within 8 days, eBay will automatically file a dispute on your order, and strike will be given after the process. (There is a chance that your item might not be in stock if your payment was not instantly made during purchase)
Q: I accidentally ordered some items on accident, can I cancel the order? A: Please contact us either by eBay message or phone with your item#, eBay ID, purchase date ready, and we will cancel the order for you.
QUESTIONS REGARDING INSTALLATION:
Q: There is no instructions for installation, how do I install my part? A: We try our best to assist every customer on installation, you may contact us and ask for technical support. We will try our best to give instructions on our products, but we will not be able to provide specific instructions for each vehicle. Professional installation is ALWAYS recommended.
Q: I purchased the product, but why is the installation cost so much? A: We provide retail at wholesale prices, we are not responsible for installation cost such as welding, bolting, or cutting. If your product requires modifications such as these, please consult a certified mechanic for a quote before purchasing from us. Our products are ALWAYS professional installation recommended.
*Before contacting us, please see if your question is answered in the Q & A section above.
We will try our best to assist all of our customers, however, if you are having technical issues, we strongly recommend our customers to seek professional installation first.
DTM MOTORS TEL: (909)612-9350 Office Hours: 9:30AM-5:30PM PST (Calls will be picked up in the order it was received, please leave voicemail if busy, or call back later) Email: Please Use E-Bay's E-mail System All emails will be answered in the order they were received, every message will be answered within 1-2 business days. We will try our best to get to you as soon as we can!
