Returned items must be in the same condition as they were shipped. Shipping for returned items that are not defective is the responsibility of the buyer. We ship exactly as described in auction. If manuals, software, packaging etc. are not mentioned, they are not included. All returns must be accompanied by an RMA number. Please contact us for an RMA number and instructions prior to returning. 

Shipping 

The shipping amount listed covers shipping, handling and insurance for your item. The 'free shipping' option may vary from method shown based on carrier rates and all packages are shipped 'signature required'. Please contact us prior to purchasing if this is a problem. Additional shipping services are available upon request. Do not proceed to checkout if waiting for shipping quote.  FREE SHIPPING DOES NOT INCLUDE ALASKA, HAWAII, PUERTO RICO or INTERNATIONAL