All parts are used unless otherwise specified. Please check with us before you purchase any item if you need something extra or to verify a piece is included. We will save nuts, bolts, washers and fasteners but only at your request. Mounts and brackets will not come with the original part unless it is made to the part. If you would like mounts or brackets please contact us and we can include them for an additional cost. We do not supply bulbs, wiring, spark plugs, caps, springs, or clips unless it is part of the assembly and can not be removed. We can save these pieces if you need them. Please let us know at the time of purchase.

Most parts we sell through eBay Motors come with a 90-day money back guarantee unless otherwise stated. The 90 day period starts when you take possession of the part. No labor warranty is provided.

In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option. No refund on deposits or unwanted special order parts or special "cut" items.

To return an item you must contact us via eBay Message within the 30 day period to obtain a RMA number (return material authorization).

Returns may be subject to a 30% restocking fee.

Original shipping charges are not refunded. Return shipping is the responsibility of the buyer.

Once you obtain an RMA number, ship the item back to H & W Auto Parts
3425 W. Commercial Street
Springfield, Missouri, 65803 along with the RMA number.

ALL FREIGHT ITEMS MUST HAVE A COMMERCIAL ADDRESS OR BE PICKED UP AT THE TERMINAL.

H & W Auto Parts ships to US addresses via FedEx Ground, UPS Ground, and USPS.

APO, FPO or PO Boxes USPS only please. 

Alaska, Hawaii, and Puerto Rico USPS ONLY.

International shipping is available.

Pick up at our facilities is available. Please email us prior to your purchase to arrange pick up.

Items will be shipped within 1-2 days of purchase.

Please allow 5-10 days for delivery. Most areas in the US are within 5 days. No expedited shipping is available.

If an item arrives damaged, please contact us via eBay Message within 24 hours for instructions.

We accept immediate payment using a credit card via PayPal only.

Sales tax will be applied to all orders shipped to the state of Missouri.

Core Charge. Core is an acronym for ‘Cash On Return’. A core charge is sometimes applied to rebuildable parts such as engines or alternators that can be redeemed for a portion of their original price. If the part you are purchasing has a core charge applied, it will be noted in the description.

Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it.

To learn more about Parts Grading click here.

Part Category. A category is a way of classifying a part in inventory. The category appears as a one-letter abbreviation under Part Detail. A category is a way to identify a part by location or condition, and helps to indicate whether a part needs to be pulled and prepped before shipping.

Standard Part Categories include:
 

Part Color Definitions
 

If you have a question about a part please contact us BEFORE purchasing.

Our main contact method is by eBay Messages. We try to answer all messages within 24 hours.

We are open Monday through Friday 8 am to 5 pm Central Standard Time

If we are unable to answer your questions before the listing ends the item will be re-listed again soon for you to purchase.