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GTMAT is the new standard of value for discount sound deadening products. We stand behind our products, we strive for your satisfaction, and we aren't going anywhere.
We are always improving our product, our service, and the customer experience - give us a chance to show you how we roll!
GTMAT is based near Austin, TX. We have 20,000sqft of warehouse space filled with GTMAT and other quality products, all in stock and ready ready to ship to your door. |
Shipping:
We Process Orders VERY Quickly! Most items are shipped within 1-2 business days of your Cleared Payment! If you order express shipping but need to change your address, or have a special request for your order, you should phone us immediately after purchase so your concerns can be met before the item flies out the door! Call Toll Free 1-800-GT-SOUND!
You will receive notification of shipping when your label is created, including tracking information if available. If you have paid with paypal, you may be able to track your shipping progress through your paypal account. We will attempt to provide your tracking information in multiple ways, including email and via carrier notification. If you cannot locate your tracking information, please contact us.
For orders valued over $250 USD and paid with PayPal, we will ship immediately if you have a Confirmed PayPal Address. If your PayPal address is unconfirmed or you would like shipment to an alternate address, you should contact us Before Payment or expect delays in your order processing. We do our best to minimize fraudulent transactions, any suspicious activity will result in further delays.
If you pay via PayPal eCheck, we will not ship, nor will we even be aware of your order, until the payment clears! eCheck payments take 3-4 business days to clear, and we have NO CONTROL over this progress. Ordering express shipping but paying with eCheck is a common mistake! Buyers assume responsibility for delays due to eCheck payments.
Combined shipping discounts are available for many, but not ALL items. If you have purchased several items, please message us to combine them and discount your shipping before making payment.
We use UPS, USPS, and DHL as our carriers for Continental USA addresses. We want you to receive your items quickly, and WE WILL CHOOSE which carrier to use, even though eBay only allows their choice of carriers for calculated shipping. In most cases we will use the carrier(s) indicated in the listing, however there are many factors influencing our decision of carrier, including time of payment, projected delivery times, tracking options, etc, and we reserve the right to choose the final carrier. If you wish to specify a particular carrier, please contact us to make sure we can honor your request. If you do not agree to this policy, please consider not buying.
USPS offers relatively inexpensive express shipping for Continental USA addresses - however their definition of EXPRESS MAIL is not 'Guaranteed Overnight'. Instead, USPS Express Mail delivers in 'One or Two Days'. We cannot guarantee the delivery time for USPS Express shipments as 'Overnight'.
We use USPS Priority Mail International for most international shipments. We cannot guarantee the delivery time for USPS shipments despite the 4-10 days advertised by USPS. Customers should be aware we have had orders take up to 2 months for delivery. Please note that we cannot mark items as 'GIFT'
Please expect to pay Additional Fees for any of the following situations:
Shipping to Alaska, Hawaii, Canada, Mexico, Puerto Rico, APO, or International Addresses
Expedited/Overnight Shipping - Yes we can ship it today and get it there tomorrow!
Shipping to Post Office Boxes
Shipping via your Specific Carrier, or via Third Party Billing
All Specialty Services: Saturday Delivery, Insurance, Registered Mail, etc.
If a customer receives an item that appears damaged by shipping, customer should contact us immediately for instructions. Call 1-800-GT-SOUND
Customers are responsible for all shipping and handling costs related to their order, and these charges are non-refundable under most circumstances. These include the original shipping of the order, shipping a return to Red Planet, purchasing shipping upgrades, and any Customs Fees, Special Taxes, Shipping Change Fees, Additional Delivery Attempt Charges, etc. Please see our warranty section below for more details regarding refunds of shipping.
The shipping fees and conditions stated in the listing are not negotiable. The shipping cost posted is the cost we charge to ship. If the price appears too high, then please pass on this item. In some circumstances as listed above, we may even need to assess additional shipping charges.
Many of our listings offer FREE Shipping. While the shipping costs are often included in pricing of the product, actual shipping costs with the carrier are never free. Changing parameters related to your order such as upgrading to express shipping, or requesting deliver to a P.O. box, or similar may require additional fees. Additionally, because shipping costs are non-refundable, refunds may have shipping charges deducted even though the shipping was listed as free in the listing.
Customers assume all the risk associated with ordering express shipping because express shipping costs are never refundable, regardless of fault or error. Generally, replacement orders are shipped at no cost to the customer but are always shipped via basic ground service regardless of how the original item was shipped - unless the customer pays additional funds for a second express service. We will do our best to ensure a customer's order is correct, functional, and arrives on time. However customers assume all the risk when ordering express shipping. Please see our Warranty section below for more information. If you do not agree to these terms, please skip our item.
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Payment:
1-855-GT-SOUND
We accept all major credit cards by phone: 1-855-GT-SOUND
We accept PayPal instant and eCheck payments.
Officially, Ebay requires sellers to say they only accept only PayPal and Credit Cards, but allow for other payment types if specifically requested by the buyer. So, if you wish to pay with another form of payment, simply request it and we will certainly take it just as we always have.
Please make payments payable in US $ to "GTMAT"
Regardless of how you pay, we will delay your shipping until all funds have been received and Cleared.
PayPal eCheck payments often take 3-4 business days to clear, so if you have paid via eCheck instead of Instant Payment, we will delay your shipping until the eCheck has cleared.
We are required to collect 8.25% sales tax for items shipped to Texas addresses.
Winning bidder is responsible for ALL shipping/handling charges for original shipments, returns, or charges beyond the quoted shipping, including items such as Customs Fees, Special Taxes, Additional Delivery Attempts, etc. We cannot mark international orders as GIFT. Please inquire for more information.
Auction checkout is expected within 3 days of auction close and payment within 7 business days. If there is no communication from the buyer, unpaid auctions will be forfeited, we will re-list your item and file an unpaid item claim with eBay.
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Returns:
100% SATISFACTION GUARANTEE: Buy with confidence! Your order is guaranteed to arrive without defects or errors on our part or you are entitled to a 100% refund or replacement, including shipping costs in certain situations. Our primary goal is your satisfaction, and we offer a NO-HASSLE return policy that allows you to return your order for any reason within 30 days. Rules and restrictions do apply, so please read the following very carefully before bidding on our items. Purchasing items from GT SOUND CONTROL LLC assumes agreement with our terms - if you do not agree to abide by these rules, please avoid buying.
Most all listings/items are eligible for our guarantee, but some listings may be exempt. The product description in each listing will indicate if the item is covered under this guarantee and for how long, or may indicate the item is sold AS-IS with no guarantee. Due to the extreme shipping cost and transit times international orders are usually not covered under our Standard Guarantee.
Our guarantee is simple and easy to support. Got an issue? Call us TOLL FREE 1-800-GT-SOUND. We appreciate your choosing GT SOUND CONTROL and your complete satisfaction is important to us. Therefore, we allow any order to be returned for any reason within 30 days of purchase. We do have rules for the return process and restrictions for certain situations, but our customer service department will work hard to earn your business and MAKE IT RIGHT!
If you would like to return your order for refund or replacement, you must first contact us for Return Authorization. Customers must obtain and purchase their own shipping for returning orders. Return shipping costs are generally not refundable. In order to process the return, customers will be asked to:
Contact us for an authorized return merchandise (RMA) number.
End any eBay, PayPal, or other transaction dispute that customer may have initiated.
Agree to our formal eBay request to mutually cancel transaction.
Leave us a 5 Star rating and positive feedback for prompt handling of your customer service needs.
Still not satisfied? Let us know how we should have handled your order so we can continue to improve our product and services!
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Contact Us:
If you have any questions about your order or any of our items, contact us TOLL-FREE via phone: 855-GT-SOUND or via email.
Our normal office hours are 9 AM - 5 PM Central Standard Time, Monday-Friday. We are closed on weekends and holidays.
Our address is:
GT SOUND CONTROL LLC
104 TRADESMAN DRIVE
HUTTO, TX 78634 - USA
Our fax line is 512-642-6896
Please visit our website for additional information.
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