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About Us

Global Parts, Inc. is a leading retailer of heavy duty truck and trailer parts and accessories. In December of 2004 the vision of opening a business in this field was brought to life when Global Parts became incorporated, in the few short years since then, our business has expanded quickly. We have opened branches all over the south eastern United States, and provided walk in service for accessories, replacement parts, and performance parts as well. A few of our storefronts also offer a repair service as well for heavy duty trucks and trailers. We quickly decided that we wanted to put our name to use, and offer our products to the entire globe.

As with any e-commerce business, we started small, but have quickly grown to supply some of the largest companies in the US, and a few businesses all over the world. Whether it was a shiny chrome simulator set, a stainless steel light panel, or just a pair of mud flaps, customers can find exactly what they are looking for through us. We have a close relationship with many of our vendors, which helps us to provide the best products and prices that you will find online today. We are also members of Heavy Duty America, which helps us to provide those great prices and quick shipping standards to our customers. 

Our goal here at Global Parts, Inc. is to nurture every relationship with each and every customer into a lifetime of satisfaction with our products and our services. If you find something that you like, want or need, and we don?t have the best price, make sure you tell us about it! We will do everything we can to get you the best deal possible, and ensure that your experience with us it 5 stars every time. You can reach us many ways to contact us about parts and we encourage you to do so. Whether it is technical questions, pricing inquiries or if you just can?t find what you are looking for on the site (we have over 4500 parts!) we will be more than happy to assist. Please feel free to Contact Us with the tab above, or even call us at 1-877-507-2787 with your questions. We will get you what you need as quickly as possible so you can get your vehicle back on the road in no time!

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

All payments should be made immediately for any order being placed on eBay from us.  We accept any method of payment that can be processed through Paypal.  

• About Us
• Payment
• Shipping
• Terms
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Shipping

All orders will be shipped as soon as possible from the minute that they payment has been made for an eBay order.  We promise to ship all orders within one business day.  If for some reason we can not ship your order within one business day of the order being placed then we will do our best to get it there faster than expected.  Please feel free to contact us about any orders you have or are about to place to question the shipping time.

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Terms

Your privacy is important to us. To better protect your privacy the following notice 
explains the information we collect, how it is used, how it is safeguarded, 
and how to contact us if you have any concerns.

As part of the order process, the following information is collected from our valued customers:

Name, Shipping/Billing Address, Email Address, Phone Number, Credit/Debit Card Information (If applicable)

How That Information Is Used:

The information collected will be used solely to fill orders and to contact buyers if they have questions or problems with an order.

Our Commitment To The Security of Your Data

The information collected will be solely used by Global Parts Inc. Absolutly no outside solicitation of your data will take place.

• About Us
• Payment
• Shipping
• Terms
• Returns

Returns

While we understand that we cannot make everyone happy, we promise to do our very best to do just that. We will always do our best to give any information that you need and describe our items as accurately as possible. Please read all information for an item and ask any questions before you buy. You can always call a customer service representative toll free between 8AM and 5PM EST.
All sales are final. We will accept unused returns within 7 business days. Buyers must contact us upon receipt of merchandise asking for a return authorization. Item must be in same exact condition as received and completely unused for merchandise credit of purchase price. We will only refund the amount of the item itself after we have received the item and it is found to be in the same condition as when we originally shipped and we will then charge a fifteen percent restocking fee. All material damaged in transit must be settled with the freight carrier upon receipt and noted on receipt. No warranty, guarantee or liability (if any) is stated or implied on any product beyond the manufacturer.  When returning a defective item (i.e. a light that does not work), the customer will be responsible for shipping the item back to us.  Once the item has been returned and tested, we will either replace, or refund the purchase.  If the item is tested and indeed found to be defective or faulty, the shipping price incurred to the customer will be refunded as well.

In the rare circumstance where the product does not match the description, we will pay for shipping back to our location and for shipping of the correct item to you. Of course you will be entitled to a full refund if you would rather not have the correct part after our rare mistake. It is our pledge that you will receive the exact item that you bid on, in the condition that we have stated in the auction. We guarantee to correct this type of rare mistake as quickly as possible.