Description

Note: Any problem, please feel free to contact us.

100% Brand New and High Quality

Flag Size: 6.7" X 11" Polyester Flag

Flagpole Length: 15"

Pacgage included: 1 Piece Polyester US Flag with Flagpole

Payment

Payment:

1. Please arrange payments within 7 days of placing an order.

2. Unless specified, custom duty and local tax are not associated to any part of this transaction.

Delivery details

Shipping & Handling:

We know that customers are generally anxious about receiving what they've purchased and we are eager to provide the best possible service to ensure that. However, as we are not the only provider involved with the delivery arrangements, hence it is not always possible for us to influence the process. Under normal circumstance, we dispatch within 1 - 5 business days of cleared payment and would advise our customers to wait up to at least 25 business days (Sun & Sat excluded) for an international delivery to arrive at a designated delivery address (16 business days for express).

While the expected delivery time frame can normally range from 10 to 25 business days, there are common occasions where the lead time is substantially extended due to custom and local post office handling. The case of delay is particularly high during periods of public holidays, festive seasons and adverse weather condition. Please understand that we do try our very best to dispatch orders as soon as they are received, and we thank you for remaining patient while your order is being delivered.

Shipping time can vary from country to country, and a large part of this is based on the handling of your local delivery services. It is important that you understand the circumstances of your local services and be realistic when it comes to the expectation of prompt deliveries. The estimated delivery date is set as a reference, but it does not account for delay caused by strikes, holidays, bad weather or extended custom handling. If a delivery fails to arrive on its estimated delivery date, please either use the tracking number provided (If available) to locate the delivery or contact us and we will try to provide an update on the where abouts of your package. If there is a problem, then we are always ready to provide as much help as possible to resolve it in the most adequate manner.

Below are some main points that we would like you to understand before making a purchase;
1. Working days excludes Saturdays and Sundays.
2. Delays do occur even though packages are dispatched promptly.
3. The expected delivery time frame is from 10 – 25 working days from dispatch.
4. Be sure to understand your local delivery situation.
5. Registered mail/parcels requires your signature.
6. If you miss a delivery, contact your local delivery service for arrangements.
7. Custom charges or tax is not associated to this transaction (Unless otherwise specified).
8. Custom charges are not the same as delivery charges and it is not refundable by us.
9. Local tax is the buyer’s responsibility and we do not play any parts in its collection.
10. If in doubt about tax charges, contact your local custom office before placing an order.
11. Please always leave your phone number when placing an order.
12. Please always contact us if a problem arises.
13. Leaving a negative feedback will not solve a problem, remember to consult us.

We ask for your kind consideration and understanding.

Terms of sales

Feedback:

Feedbacks are extremely important to sellers and we sincerely hope that you can leave a 5 star positive rating once your order is safely delivered. Please help us by refraining to leaving a negative feedback unless you feel that we are unwilling to assist in resolving problems with your delivery. Negative/Neutral feedbacks does not help with resolving issues, but communicating will always benefit both parties.

About us

Item Descriptions:
We describe items to the best of our abilities and we do try to be as accurate as possible. To avoid any expectation gaps, we ask for your help to thoroughly review the listing in details and email us if you have any questions prior to making a purchase.

Customer Satisfactory:
1. Customer satisfactory is our main priority, so feel free to contact us anytime before or after your purchase.

2. We offer 100% money back guarantee, contact us before opening a request, our staffs will gladly assist you.

3. Please maintain realistic expectations over purchases. Prices do often reflect quality and delivery services.

Contact us:
1. Feel free to email or talk to us if you have any questions about our products or services.
Business Hours: Mon-Sat 9:00-18:00 (HongKong Time GMT+8:00-18:00)
Whatsapp: +85253838854

2. We will try to respond to your email as quickly as possible, but due to high volume of emails and time zone differences, we may not be able to provide immediate help. Please allow at least 1business day for us to provide you with the most adequate help.

3. If you do not receive a reply from us, please check your ISP and email filter settings.

4. Always email us before opening a protection case or leaving a negative feedback. There is nothing that can not be solved through communicating with each other.

Contact us

Lost Shipments
If a merchandise is shipped via registered postage and does not arrive within the recommended delivery time frame, customers are welcomed to make inquiries with regards to the status of the delivery. If we are unable to trace the item online, we will submit a track & trace request via the postal service (A procedure that could take up to 2 months). If the item is confirmed to be lost, we will make arrangements to reship the merchandise for free.

Missing Items
Sometimes when packages are torn opened for custom inspection, merchandise can get lost. If sufficient evidence can be provided by the customer to prove that there are items missing from the delivery, we will process reshipments to ensure customer satisfactory. However, if customers misuse our offering and provide false information, we will condemn their action by escalating the case to eBay and their local law enforcement as online fraudulent.

Incorrect Items
The chances of us delivering an incorrect item is rare, but it can happen. Please do not use or open the seal of the incorrectly sent item and return it to the deliverer's address. Upon receiving the returned shipment, we will refund the cost of postage and reship the correct item together with a special gift as compensation.

Return Shipments
At delivery the postal service would require your signature to confirm for the item's release. If you are not around to sign for the delivery, the postal service will leave a note and it would then be your responsibility to make arrangements for redelivery. Under most circumstances the postal service would attempt to deliver the package for at least 3 times within 30 days, if all attempts are unsuccessful the package will be returned to us by ‘sea freight’ which can require up to 2 months.

Having received the returned shipment, we will notify the customer via email and provide the following options;

1. Reshipment: Customer would be liable for the cost of reshipping the merchandise. This cost may vary depending on the size and weight of shipment.

2. Refund: Customer can request for a refund but a percentage of the original payment would be subtracted to cover shipping and handling charges.

Returning a purchase
We offer an extensive 14 days money back policy to accommodate customers that changes their mind after making a purchase (Terms & Condition applies).
1. Customers who are eligible for refunds are encouraged to contact to make arrangements.

Please include the following information in the email:
- Buyer ID
- Transaction number
- Name
- Address
- Phone number
2. Once we’ve accepted your request to cancel the transaction, we will submit a “Cancel Transaction Request” via eBay.
3. Once the transaction is canceled, the customer should return the merchandise using a carrier of their choice.
4. Upon receiving the returned merchandise, our customer service representatives will perform a detail inspection on the item to ensure that it is 'As New'.
5. If the item qualifies for a 100%* refund, we will process the reimbursement of funds involve to your account.

For all none seller related returns, buyers are expected to pay for all associated delivery charges.