SHIPPING:
The shipping fee is applicable only to the 48 contiguous USA States. We
can ship to Alaska, Hawaii, Puerto Rico and some international countries
at our own discretion. Please email us with your zip code or shipping
location before buying so that we can provide you with a shipping quote.
Sometimes
we list items with "Free Shipping" The free shipping is only
applicable to 48 contiguous USA states with a street address. If you
live outside this area or have a P.O. box address, please email us for a
shipping quotation There is a surcharge fee for APO or Military boxes. If
shipping is free, we have the option to ship with any carrier of our
choice.
UPS does not deliver addresses to military box. FPO,APO or P.O. box
addresses. If your confirmed address is a one of these mentioned, please
update your shipping address in PayPal to include your street address.
If you cannot provide a street address, we will ship your item to you
box address with extra charge.
Signature
Requirement:
A signature is required on delivery for orders
$300 and above.
You or your representative must be available at the time of delivery.
Refused/ Return To Shipper:
An item/items is shipped for free on a first attempt. If the item is
refused or the shipping company attempted to deliver the item a total of
three times and the item is returned to us. We can either ship the item
again at the buyers expense or we can issue a refund per our return policy
REFUND.
RETURN POLICY:
All
items to be returned require an RMA
(Return Merchandise
Authorization) number. Please request an RMA number before
returning your item. Please state the reason for the return. We will
refuse returned item that has no prior authorization. All returns must
be in its original condition complete with all the packaging, manual,
warranty forms and accessories. We will email you back an RMA number
to stick outside the box. The buyer should shoulder the
freight in returning the item for we will be the one to pay the
freight in shipping the replacement back to you.
Generally, all returns will be replaced or if it was defective, will be
repaired. If we do not have a replacement, then we will issue a
merchandise (store) credit. The merchandise credit is computed as
follows: amount paid less 15%
restocking fee, less actual freight, less cost of missing parts and
accessories if there any. You can use your merchandise
credit towards your future purchases in our store as your form of
payment.
REFUNDS:
The refund
is computed as follows: amount paid less 15% restocking fee, less actual
freight (the amount paid to pay to ship the item to the buyer even if its
"free shipping"), less cost of missing parts and accessories if there an
WARRANTY:
Limited warranty
is provided by us for a period of 90 days, unless otherwise indicated
in the item description. Some brand new products carry a warranty for
a period of one year. There is a warranty sheet included in the box.
If you want an extended warranty, you can purchase it here in the link
provided at the bottom of this page.
Item Condition:
We sell “Brand New”
as well as “Factory
Refurbished” items. The condition of the unit we sell
is clearly stated in the description page. If we state the item as “Brand
New”, it means that the item has never been used,
repaired nor returned. If we state as “factory sealed”, it means that we
received the unit directly from the supplier unopened and we might, in
some cases, open the item for inspection before shipping it to you.
Factory
refurbished means that the item was reconditioned by
the manufacturer, not us; hence we do not know the reason behind why
an item was marked "refurbished". Factory
reconditioned units have passed the manufacturer's quality control
just like the brand new ones. If you need more info on why an item is
marked as “refurbished”, please search the internet with the keyword “factory
refurbished electronics.”
INTERNATIONAL BUYERS:
If you are buying goods in USA, you may be subjected to
import duties and
taxes which are levied by your government customs. You
have to pay these taxes. Customs policies vary widely from country to
country, so you should contact your local customs office for these
regulations before buying.
Please be aware that cross-border deliveries are subjected for
inspection by customs authorities. Generally, we declare the cost of the
item based on the actual value of the goods, so please do not email us
to declare the item as a “gift”. If the item that is shipping
back to you was a repaired or replaced item, then we will declare it as
a “repaired item”.
We can not issue warranty for all items bought
from intentional buyers, hence all sales are final.
PAYMENT METHOD:
Please do not buy if you do not intend to pay. Payment is required
after ordering. We appreciate your business and prompt payment. Please
notify us by email if you cannot pay within 3 days. If your order
remains unpaid after 3 days, we have the option to sell your item.
We accept
PayPal payments only. That means we do not accept credit cards
payments by phone. You can pay using your credit card via PayPal. PayPal
accepts all major credit cards, Visa, MasterCard, American Express, and
Discover. PayPal also accepts personal checks subject to clearing.
Sales Tax:
A 7% sales tax will be charged to shipments to Pennsylvania
addresses. There is also additional 1% City Tax for a total of 8%.
FEEDBACK
If you have issues with your item, please email us beforehand so
that we can mutually resolve the situation.
CUSTOMER SUPPORT:
Your satisfaction is our goal. Please feel free to email us if you
have any questions. To ensure that all emails are received and
properly addressed, please use the eBay’s “contact member” menu
option. There are some instances where we cannot check emails during
weekends or holidays, but we make it sure to answer all emails within 48
hours. We kindly ask our customers to please read all store policies and
specific product information before emailing questions.
PLEASE BID WITH CONFIDENCE
