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We stand behind every product we
sell. We offer a 30 Day Limited Warranty for this item. If you're not pleased with your purchase, we'll be happy to give
an exchange or refund the product price less S&H within 30 days. Contact
us first for return authorization before you ship back the package.
The return item(s) must be in brand new condition with all original packaging and accessories. No refund will be made for damaged
parts. If we send the wrong item, we will take care of everything for
exchange. If buyer places the wrong order, we accept exchange or refund
money on item with 15% restocking fee and shipping is nonrefundable. If
Item is damaged or not working on arrival, please report the item to us
within 7 days of receiving the defective product so we can issue a
exchange.
Please contact us to request a
return authorization. Please include your name, auction number, and
reason for return in the email. All items returned must contain all
original packaging materials.
Please carefully repack the item.
Items returned will be tested and if found defective, we will be shipped
a new replacement unit immediately. In the event that a suitable
replacement is not available a refund will be issued. Shipping, handling
and insurance fees are non refundable.
POLICY
By bidding on this item, you agree
that you have asked all questions and understand the product being sold;
You agree that you have confirmed with your auto and/or wheel
manufacturer the fitment of this item and have read this action listing
in its entirety.
Installation- Some of our parts
are direct from EUROPE or ASIA which may need modification to install.
Most of the items do not have installation instructions. We recommend
professional installation if you have any questions about the product.
Please note: It is imperative that
bidders understand the items are vehicle related and require
installation and vehicle knowledge. They are not like shoes that you can
buy on eBay and just put on your feet. Installation skill and experience
varies so it is recommended the item is installed professionally (beware
some shops are worse than others). We are not responsible if you or your
shop cannot install the items properly. Do research on your car specific
forums or find a shop that is specialized in aftermarket installs and
knows your specific model. Those are the best places to have it
installed. We wish all the tuner parts we sell were as simple as putting
Shoes on your feet but they are not. Keep in mind, we do not make the
products. We do our job which is to get you the best price possible and
ship it out fast.
Please inspect all your order(s)
upon receipt. Customer MUST contact us within 7 days after the date of
package arrived via email for all claims of shipment damage, defects,
missing parts, or dissatisfy. No claims will be accepted after 7 days.
If customer receives damaged or
wrong item(s), please email us immediately. We will help you step by
step for the exchange process. It may be necessary for us to look at the
item you received in order to process the return, so digital pictures
may be required for most of the cases.
By bidding on this item, you agree
that you have asked all questions and understand the product being sold;
You agree that you have confirmed with your auto and/or wheel
manufacturer the fitment of this item and have read this action listing
in its entirety.
Installation- Some of our parts
are direct from EUROPE or ASIA which may need modification to install.
Most of the items do not have installation instructions. We recommend
professional installation if you have any questions about the product.
CUSTOMER SERVICE
Please feel free to contact us. Please be sure to
reference the eBay AUCTION NUMBER that you are bidding on with ALL
correspondence. Please understand that if you contact us outside our
business hours, we will not be able to reply until we get back into the
office the next business day.
Our business hours
are: 10AM to 6PM Pacific Time. Monday to Friday (excluding Holidays) -
We do
not answer any emails over the weekends and holidays. All emails will be
replied in the order it was received on the following business
day.
** Attention Hotmail,
AOL, Yahoo & MSN e-mail account holders **
These
email systems are known to occasionally block incoming emails or filter
to the SPAM folder from eBay or eBay sellers. If you never hear from us,
please go request our phone number from ebay and call us directly.
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