Store Policy
By bidding on / purchasing an item, you are noting your acceptance of the following terms and conditions:
Product Information - The products sold in the K and N Auctions store have been classified as new, unless otherwise noted in the listing.
- Products may vary slightly from the pictures.
Payment Information - K and N Auctions accepts PayPal in addition to MasterCard and Visa cards with US billing addresses.
- Credit cards issued by banks outside the US are unlikely to support the Address Verification System (AVS). Cards which do not support billing address validation by AVS are not accepted.
Sales Tax - K and N Auctions will apply sales tax during checkout for all sales in all states with sales tax, based on the delivery address.
- K and N Auctions has presence in all 50 states and therefore has NEXUS in all 50 states. Most states in which we have NEXUS require us to collect sales tax based on the individual state's statute.
- Please note that, while resellers are welcome to purchase from our site, we cannot process reseller tax id certificates. If so desired, please contact us to receive K and N's tax id - needed for reimbursement from your respective state.
- State sales taxes will be calculated based on the shipping address entered at time of checkout.
Shipping, Handling and Insurance - We only ship to the United States (50 states and D.C. ONLY - No US territories). We cannot deliver to PO Boxes, APO, or FPO.
- At time of checkout the appropriate shipping charges (if any) will then be added to your order. Ground shipping is free for all items over $10.
- Most orders will ship within one business day.
- Upon shipment, you will receive a Shipping Confirmation email, which will include your UPS Shipment Tracking Number. You can use this number to track the status of your package online.
- NOTE: Aerosol products (including part numbers 99-5000, 99-0504 and 99-0516) cannot be shipped to Hawaii or Alaska due to shipping restrictions.
Return Policy
If your package arrives damaged, save all packaging material for UPS inspection. Please call our customer service department as soon as possible at 800-218-5181 or 951-826-4000 to report the damage and we will schedule a reshipment. We must submit your claim to UPS within 3 days. UPS will inspect and pick up the damaged merchandise and return it to K&N. K&N will accept returns for exchange or refund as long as the item is unused and a return authorization number has been issued. Returns will not be accepted without a return authorization number. No collect shipments will be accepted. Returns, other than those that are due to a factory defect are subject to a restocking fee. If you have a return, please call our customer service department at 800-858-3333 or 951-826-4000 to obtain a return authorization number. Shipping and handling fees will not be refunded. All refunds will be credited to the credit card or PayPal account used in the transaction. Properly pack, insure, and ship your return by ground prepaid. We will refund your return ground shipping charges if the reason for the return is due to our mistake.
LIMITED WARRANTY
K&N O/E Replacement Air Filters and Air Intake Systems purchased from Authorized Dealers, including K and N Auctions, are backed by a Million Mile Limited Warranty when used primarily on paved roads and on vehicles for which they were designed. If one of these products ever fails to provide complete satisfaction, K&N will replace it.
WHAT IS NOT COVERED BY OUR WARRANTY
Any K&N product used for 1: any type of racing or competition; 2: any off-road use, custom or modified applications; 3: any off-road or dual sport motorcycle/ ATV use; or 4: any illegal highway use, marine, or industrial applications. All K&N Air Filters not covered by our million mile warranty are warranted against defective materials or workmanship for one year from date of purchase with no mileage limitation. This includes K&N Air Filters sold for ATV's and off-highway or dual-purpose motorcycles.
INCORRECT CLEANING OR USE VOIDS WARRANTY
K&N Air Filters should be cleaned every 50,000 miles for normal highway use, more often in dusty conditions. Cleaning should be done with K&N cleaner and air filter oil (or comparable air filter cleaner and oil). Use of compressed air, or chemicals not specifically designed to clean and re-oil cotton air filters (i.e. gasoline, transmission fluid, motor oil, lightweight oil, or diesel fuel) will void the warranty. Any damaged, abused or modified K&N Air Filters will not be warranted.
REPLACEMENT
Any K&N product returned to K&N will need a Return Goods Authorization number and must be sent at customers' expense along with proof of purchase. Call K&N at 1-800-858-3333 to obtain a Return Goods Authorization.
EXTENT OF WARRANTY
Any defective K&N Air Filter properly returned to K&N will be replaced. K&N reserves the right to determine whether the terms of the warranty, set out above, have been properly complied with. In the event that the terms are not complied with, K&N shall be under no obligation to honor this warranty. K&N will not be responsible for any indirect, consequential, special, contingent, or other damages.
Liability Limit
IN NO EVENT SHALL K AND N AUCTIONS OR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS, BIDS PLACED ON EBAY, EBAY'S SERVICES OR THESE TERMS AND CONDITIONS (HOWEVER ARISING, INCLUDING NEGLIGENCE), INCLUDING LOST PROFITS, WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES WAS, OR COULD HAVE BEEN, KNOWN. THE LIABILITY OF K AND N AUCTIONS AND ITS PARENT, SUBSIDIARIES, AFFILIATES, AND SUPPLIERS, AND THE RESPECTIVE EMPLOYEES, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT PAID BY YOU FOR THE PRODUCT PURCHASED HEREUNDER, AND (B) $100.
Feedback
K and N Auctions will submit feedback on buyers upon successful checkout completion. In cases where buyers fail to pay for their items, K and N Auctions will initiate eBay's "Non-Paying Bidder" process.
Customer Service
- Please be sure to read the title and entire description carefully; most of the time you can find the answer in the title or description
- If you still need to contact our customer service directly, please submit your inquiry to us via eBay messaging. Please mention that your question has to do with an eBay listing and provide as many details as possible.
- Our customer service hours are Monday through Friday 6 am - 4:30 pm Pacific. You may expect to receive a response to your inquiry within 48 hours
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