Most parts we sell through eBay Motors come with a 30-day guarantee unless otherwise stated. The 30 day period starts when you take possession of the part. No labor warranty is provided.

All parts are of a USED quality, and NOT new or remanufactured. Used parts will need to be cleaned and inspected upon reciept prior to installation to ensure a proper fit and proper working order. We are not responsible for improper installation.

All electrical parts are sold AS IS, . We test all electrical parts (excluding computers and sensors) before shipping to verify proper working order.

No guarantee on paint colors. We will try to match your color as close as possible, if requested.

In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option. No refund on deposits or unwanted special order parts or special "cut" items. 

To return an item you must contact us via email within the 30 day period to obtain a RMA number (return material authorization). 

Original shipping charges and return shipping charges are not refunded. 

Once you obtain an RMA number, ship the item back to Chapman Enterprises Inc. 8028 Chapman Hwy. Knoxville, TN, 37920 along with the RMA number.

Chapman Enterprises Inc. ships to US addresses within the 48 states only via UPS ground. 

All parts over 75 pounds will be shipped by a standard freight company. 

No Alaska, Hawaii, Puerto Rico, APO, FPO or PO Box please. 

No International shipping available. 

Pick up at our facilities is available. Please email us prior to your purchase to arrange pick up. 

All orders are processed on mondays and fridays and will be shipped within 7-14 working days of purchase. 

Please allow 5-10 days for delivery. Most areas in the US are within 5 days. No expedited shipping is available. 

If an item arrives damaged, or if you recieve the wrong item, please  e mail  us  as soon as you can

We accept immediate payment using a credit card via PayPal only.

Sales tax will be applied to all orders.

Core Charge. Core is an acronym for 'Cash On Return'. A core charge is sometimes applied to rebuildable parts such as engines or alternators that can be redeemed for a portion of their original price. If the part you are purchasing has a core charge applied, it will be noted in the description. 

Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it. 
 

To learn more about Parts Grading click here. 

Part Category. A category is a way of classifying a part in inventory. The category appears as a one-letter abbreviation under Part Detail. A category is a way to identify a part by location or condition, and helps to indicate whether a part needs to be pulled and prepped before shipping. 

Standard Part Categories include: 
 

Part Color Definitions 
 

If you have any question please contact us through EBAY