We Accept Payment Through Paypal Only.

Please review our shipping fees before you bid! Shipping fees cover supplies, stocking, packaging, handling, postage, and administrative processing.

We offer a special 10% discount for combine shipping. Combine shipping discount is for orders of 2 or more items only. Buyer will pay for the regular shipping cost for the first item (which is the one with highest shipping rate). Each additional item will be charged the original shipping/Handling fee with 10% off”. Please be advised that it is only valid for items purchased within 5 days from the first winning item. All items to be combined must be on the same invoice. (Free Shipping Items are not eligible for shipping discount).

Attention: Please complete your payment within 7 days after the item is won. If you have difficulty completing your payment within the require time, please contact us. Non-Pay Dispute will be filed against your account after the 7th day.

Package will be shipped to your eBay or Paypal registered shipping address within 24 hours (except for weekend and public holiday) after payment is cleared.

Orders are typically shipped within 24 hours after payment is completed. Shipping confirmation with tracking number will be sent to your eBay email address when your order is shipped. Please note we do not ship orders on Saturdays, Sundays, and national holidays.

All our items will be shipped to buyer's PayPal registered shipping address, please confirm your address on PayPal before you bid.

All orders ship to AU address will be shipped via very reliable e-Packet shipping, e-Packet is a shipping program cooperated with eBay, EMS China and AU Post. Therefore, all AU buyers will received the tracking number and our package average arrival schedule normally takes 7-15 days.

Shipping time may vary depends on your area. Please refer to our regional average shipping time chart.

Import duties, taxes, and charges are not included in the item price or shipping/handling price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against AU and international laws.

All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.

We stand behind the quality of all of our products. All products are double inspected before stocking and dispatching. However, sometimes mistake may slip by and the product may get damaged during the process of delivery.

If such trouble occurs to you, please take a minute to refer to the following instruction.

If the package arrives at your location with obvious shipping damage (including broken envelop, empty package and etc), please refuse the shipment.

If you find the item is defective after you accept the shipment, please save everything that is attached in the package, including all the documents, and contact us immediately, either through eBay message or email address.

You should state your item ID, item title and what the damage is clearly in your email. And please be advised that digital photos must be attached to the email you send.

And please bear in mind that you should contact us within 30 days since the day you receive the package, or it will be your own responsibility to take the lost of the defective item.

No returns or refunds are available once product has been installed. Buyer is responsible for return shipping except that the item received is materially different than described or defective or wrong. Original shipping and handling is non-refundable.

Please note that you should contact us within 30 days since the day you receive the package, or it will be your own responsibility to take the lost of the defective item.

In the event that you receive merchandise that is materially different than described or defective or wrong in any way, please notify us within 30 days of receipt. After 30 days, exchanges/refunds will not be given.

If you are satisfied with the purchase and our total service, your comment is very important for our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5.

If you have any problems with your purchase, shipment, return/exchange, or any others, please e-mail us and let us resolve the problem before leaving us a negative feedback. We will reply you ASAP, if there is no response within 48 hours (except for weekend and public holiday), please check the spam in your mail box.

At V1superstore, your 100% satisfaction is our priority and what we are working for. We are always trying our best to be your best seller.

We are always searching for the newest-designed products in many lines with best quality and best price, what was called as money for value.

If you have any questions or require any assistance in anyway, please feel free to contact us. Our friendly Customer Service Staffs will answer all questions and resolve any problems as quickly as possible with you.

Business hours: Sunday to Thursday, 18:00 to 3:00 PST
                                        Monday to Friday, 9:00 to 18:00 Hong Kong Time

We suggest you to contact us by eBay message for the concern of faster and safer communication. Emails will be replied mostly in 24 hours.

Note:
We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size and also the spam in your mail box.

Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.

Please email us before leaving any negative feedback or open any dispute on PayPal.