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Center State Engine Exchange Inc. truly appreciates your business. Our somewhat lengthy FAQ page has been developed as a direct result of answering the concerns, curiosities, emailed questions and phone calls of our valued browsers and customers, but please don't hesitate to contact us if you have any further questions. There is no question too small. Your 100% satisfaction is always our goal.
100% Guarantee
Center State Engine Exchange guarantees every item we have up for for sale in any of our stores is 100% as represented and clearly pictured. We make every effort to carefully describe each item. Returns will be accepted only if an item received is not as represented in the ad, or if there is a return policy otherwise stated in the item(s) ad.
Warranty
Center State Engine Exchange warrants our new and remanufactured engines. Engines will receive either a 6 month or 1 year parts and labor warranty which is provided to the customer upon purchase. Warranties cannot be extended for any matter. Warranty paperwork must be returned within 30 days of the delivery date or the warranty provided will be rendered into a 3 month warranty. Please make sure to follow all instructions provided with the warranty and make sure to include necessary receipts to validate the warranty when returning the paperwork to us.
All parts sold by Center State Engine Exchange are not provided with a warranty through Center State Engine Exchange. Parts are covered through the manufacturer and customers should contact them about their warranty polices if a need arrises. We are able to provide contact information for those companies should the need arise.
Questions
As stated above, we are delighted to answer any questions you have. Our email is regularly checked — usually about every hour during the 9am-5pm (ET) Monday-Friday workday, and every couple hours on Saturdays and Sundays. National holidays and Sundays we generally do give our staff off. If for any reason you are not satisfied, we hope you would contact us to resolve whatever the issue might be.
Please take a moment to communicate with with us either via email or phone. The time to ask questions is before you buy. If you are asking a question about an item or about shipping, please try to ask any questions before you buy.
Service & Support
We believe in good communication! As such we are quite prompt with replies to emails we receive, even to the point of using wireless to insure continuous monitoring of all aspects of our business operations. Our customers really love our quick, detailed, and personal responses, and we will never automate this part of the buying / selling process. But sometimes emails have delays and sometimes they just don't make it through (loss could be caused by an email system, servers, routers, SPAM filters, anti-virus programs, or any other number of reasons).
To get around this cyberboulder, we simply ask that If you have not received a response from us within three hours of sending us an email (during normal business hours), please email us again, or call us at 877-639-2881.
Payment Information
All prices on products in stores and in auction are US Dollars. PayPal is our preferred payment method because it's so secure and hassle-free for everyone, but we will be happy to accept your credit card, check or cashiers check — whatever works best for you. If you would like to pay with a credit card without using our PayPal Checkout, please call 1-877-639-2881 and place your order over the phone. Upon completion of the telephone order an invoice will be emailed or mailed to you (whichever you prefer).
If you are paying by Personal or Business Check / Cashiers Check by mail, we will ship your item(s) once your payment is physically received by us (cleared by our bank).
Shipping
We list the shipping charges when possible. We do not generally charge a separate handling fee. The shipping charge is listed in the item description and is included in the final price in the PayPal secure checkout. Occasionally we include these costs as a special - and when we do, it will be clearly stated in the item description or title. If you want to pick your purchased item(s) up locally, contact us, we can make arrangements.
The shipping charge covers all of the costs involved in shipping: There are two components to the shipping charges. #1: the postage portion and #2 everything else.
1) The postage portion goes to the carrier (i.e. Freight Company, UPS, FedX, USPS), and is determined by the carrier, not us. The postage cost itself is determined by a variety of factors: shipping carrier used, type of service (i.e. Freight Express, Ground, 2nd Day, Next Day, etc.), the item(s) weight and package size - and the shipping destination.
2) Then there is the everything else, which includes the cost of packaging materials (boxes, tape, peanuts, bubble wrap, etc), ink, labels - labor to package item and prepare shipping label - then transportation costs to the shipping company (gas, oil, insurance, drivers fees, etc), any other materials and anything else necessary to ensure speedy delivery of an item.
With these considerations, we make every attempt to keep our shipping charges as low as possible.
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