Within 14 days of receiving your product you may return certain items in their original condition and packaging for a refund.

• We are not responsible for any shipping and/or handling charges to return an item to HiFiSoundConnection. We will pay the shipping of replacements back to your location.

• Your refund will be subject to a 20% restocking fee with a $10.00 minimum fee.

• If exchanging you will NOT be subject to the 20% restocking fee. You WILL have to pay the return shipping costs.

• We do NOT refund the amount you paid for shipping, duties, taxes, or any other charge incurred getting the item to your location.

• We reserve the right to charge a 35.00 flat fee on warranty / exchanges if the original product packaging is not included.

• Other fees associated with items not included with the returned merchandise such as bass knobs, fuse holders, manuals, etc that were not included with the package are also subject to additional fees depending on the item not returned.

• All returns require an RMA (return merchandise authorization) number. Any packages sent back without an RMA number will be delayed and possibly rejected. Please contact us to obtain an RMA number.

• All returns will be tested before any refund is given.

• All International Sales are final, the return/exchange policy does not apply to International orders
• The return policy does not cover damage due to improper installation, if an item was physically altered by you, or services performed by anyone other than HiFiSoundConnection.

Within 30 days of receiving your product, if it becomes defective you can claim our in-house HiFiSoundConnection warranty, unless otherwise stated on the product page.

• We are not responsible for any shipping and / or handling charges to return a defective item to HiFiSoundConnection.

• We will pay for the shipping on the replacement product going back to your location.

• We reserve the right to refer you to the manufacturer for any warranty exchanges.

• We reserve the right to switch you to a comparable product if the original product is out of stock or discontinued.

• We will not send your replacement item until we have received and checked in the defective product, this may take up to 5 business days. All returns will be tested before any refund is given.

• Any item that is returned MUST first have RMA (return merchandise authorization) number before sending the package, if the package does not have an RMA number clearly on the outside of the return packaging it will be automatically refused. Please contact us to obtain an RMA number.

• Subwoofer Exception: Our warranty does not cover blown voice coils, or subwoofers that have been punctured. This is considered abuse by the manufacturer and is not covered under warranty.

• Defective items cannot be returned for a refund.

• All International Sales are final, the return/exchange policy does not apply to International orders
• The return policy does not cover damage due to improper installation, if an item was physically altered by you, or services performed by anyone other than HiFiSoundConnection.

If your package is missing, includes a wrong item, or if the package / item is damaged in shipping please contact us as soon as possible. We will fix these problems at no cost to you. Contact us for more information and / or to ask any questions regarding our policy.

Return / Exchange Policy Exceptions:

Due to the custom nature of some items we cannot accept returns on these items for any reason other than warranty/damage/missing support. The following CANNOT be returned:

• Cut to length Speaker / Power wire

• Subwoofer Enclosures and / or MTX Thunderform boxes and / or Q-Forms

• Any speaker or subwoofer with actual physical damage (Tears, Rips, Dents, Surround Damage, Burnt Voice Coils 'Abuse')

• Installation Parts (Dash Kits and Harnesses)

• Products without a pre-authorized (RMA) number

• Any product after the 14 day period
  

Cancellation Policy

If your item has not shipped yet we can cancel your order, but your refund will be subject to a 10% processing fee with a $10.00 minimum for the cancellation. If the item has already shipped we are unable to cancel it, please refer to our return policy. Call us at 1-877-275-4434 or email us with any questions in regard to this policy before making a purchase.

We are here to help! Our customer service staff we will glad to assist you with any questions or concerns you many have. We have a service member available 5 days a week to answer your questions.

You can call us at 1-877-275-4434 Monday through Friday from 8:30AM - 9:00PM Central Standard Time or Saturday through Sunday from 10:00AM to 7:00PM Central Standard Time.

You can also email us and one of our friendly staff will get back to you usually within one to two hours. All emails are answered in the order they are received and we do answer them all. Include your invoice # and email address with all emails. Please make sure to check your junk mail filter for replies. Sometimes email programs will accidentally place our emails in your junk mail folder.

Payment Due Date: We require payment in full within seven days of the item purchase date.

Duty Taxes (International): We ship from the United States, if you are having an item shipped internationally please understand you may have to pay duty taxes when receiving your item. We have no control over the amount, and do not know the amount your country may charge you. This tax is your responsibility, we are unable to reimburse you for the amount. We cannot mark packages as a 'gift' to evade duty fees, or taxes. For more information please view our international shipping policy.