USPS First Class Mail: 3-5 business days according to USPS
Before you buy the product please make sure that it fits your car !
International Shipping Deliveries Time
Most likely, order will be process within 24 hours (except weekends and holidays) after payment is received. Please allow up to 2 business days for the item shipped. Usual transit time from 5-7 days, depends on destination. (Please ensure that the shipping address you provide at checkout and paypal is accurate. We are not responsible for undeliverable addresses)
Return and Exchange Policy
Since all our products are sold as brand new, all damaged products are considered damage during transit. Please inspect and hand-fit all items by the time it arrive. Customer MUST contact us within 7 days after the date of package arrived via email for all claims of shipment damage, defects, missing parts, or dissatisfy. No claims will be accepted after 7 days, NO EXCEPTION.
If the product you received is not what you purchased or it function as intend due to manufacturer's defector whatsoever reason, we will gladly replace it at no charge. However, it is necessary that you can provide a photo to show us the problem before we issue a return label for you. And we must first receive the product, and examine the defective item before an exchange, or refund is processed.
When you received a damage or loss package, please email us immediately so that we can help you to solve the problem ASAP. Once we receive your email, we may file a damage/loss claim against the carrier. Replacement item will be shipped out after we receive the approval confirmation from the carrier. However, if the claim is denied, we will NOT be responsible for the lost package. For the damaged item, we will offer the buyer an exchange only. Buyers are responsible for return shipping fee.
Yes! It’s our goal to provide 100% satisfaction to our customers. If you are not satisfied with the products (you just don't like it or it is not what you expected), you can ship back the item in the 100% original brand new condition for the refund of the ITEM PRICE only. Buyer is responsible for the return shipping fee. Item must be returned to our warehouse within 30 days upon the item delivered date. Item must has their original packaging, no signs of being installed or mounted used, scratches. Item must be original salable condition (which is determined solely by XGAMEPC). Fees may apply if item is determined as not original condition.
Customer Service
All emails will be replied in the order it was received the following business day. However, we did receive some customers complain that they have not received our emails. Mostly because our reply emails get into the SPAM/JUNK mail box. So please check those mail folder also or use the "contact seller" on your auction page to contact us directly.
Product Question
why my purchase is different from what I saw online ?
Some products may vary slightly due to lighting, picture angles, or monitor resolution. You agree to these terms by conducting the transaction. If you have questions, please contact us.
Most of our items do not come with installation guide. Though some products may come with instructions, they only serve as a guide. Professional installation is highly recommended for all products.
