DOMESTIC U.S. ADDRESS

Physical Address (48 states only)
Transit: 3-7 business days

Alaska, Hawaii, Puerto Rico: We use USPS Priority Mail Service to ship your product.

NON-PHYSICAL ADDRESS

Shipping service is not available at this time

INTERNATIONAL ADDRESS

eBay GLOBAL SHIPPING PROGRAM

OTHER INFORMATION

Free Shipping offer is only available for Free Shipping Item and Free Shipping Service Only Provide for Domestic U.S. with physical address (48 States only).

Sales Tax: 8.00% for CA buyers only.

Shipping and Handling Fee is non-refundable and non-negotiable under any circumstances. All damage or loss shipment, please email us immediately so that we can help you to solve the problem ASAP. Once we receive your email, we may file a damage/loss claim against the carrier (only apply on UPS/Fedex). Replacement item will be ship out after we received the approval confirmation from the carrier.

Most orders usually ship same business day if received by 2pm PST. Some items need 24-48 hours to be ship.
We use USPS, UPS, Fedex (3-7 days delivery within U.S.) to deliver the product to you.
All U.S. packages will have a tracking number.

PAYPAL

Insufficient payment amount or information will delay the process of order, please complete the checkout carefully. You may calculate the total by adding up the item price + shipping & handling fee + insurance fee (optional).

CREDIT CARDS

Any major credit card payment.

We will only ship out products after the payment is cleared from our bank. Remember, money deducts from your pocket doesn't mean we have already get your money. However, it would not take too long for us to clear the payment. Normal processing time is 24hrs to 72 hrs, depends on what type of payment method you use. It may take less or more time.

We will accept paypal payment, credit card payment through paypal only, Buyer must use checkout to get the total and choice of payment method after the auction end. Transactions may not be complete or maybe delay without customers' checkout.

OUR GOAL IS TO EARN A 5-STAR RATING WITH EVERY PURCHASE:

According to the new ebay feedback system you can now not only leave a positive or negative feedback,but also anonymously grade our service in detail including the item description, communication, shipping time and charges. it's called DSR or "Detailed Seller Rating". When you give us 4 stars, it may seem like a great score, for instance a 4 in communication means "Satisfied", ebay however, considers this a low grade. Their standards require sellers to maintain the average of 4.8 and above or be penalized with higher fees, which ultimately get passed on to buyers, and more.

ANYTHING LESS THAN 4-STARS = NEGATIVE FEEDBACK FOR US!

We strive for a 5-Star service by stating upfront our policies, shipping rates and anticipated delivery time. If you were pleased with the transaction, please respond with all 5-Stars!If you are not pleased, please let us know via email us and we'll do whatever it takes to make it better! Let's work together to make a great community, full of great bargains and fun for all!

The example below shows the difference between what might be considered "good" by the buyer, but not acceptable by eBay?

What is your Returns Policy?

All returns are accepted within 30 days of invoice for the original purchase price. All returns must be in it original packaging. Part which have altered and without original packaging is not returnable. Customer is responsible for shipping/handling cost.

Why have not received your email reply?

We will ONLY answer email during office hours (Mon-Fri 9:00am - 6:00pm PST) except holiday. All emails will be replied in the order it was received the following business day. However, we did receive some customers complain that they have not received our emails. Mostly because our reply emails get into the SPAM/JUNK mail box. So please check those mail folders or use the "contact seller" on your auction page to contact us directly.

Do you have the product in stock?

Generally, we will have the item in stock for what we list. However, there is still a slim chance that back order will happen. In this case, we will offer you a full refund or product exchange within 7 days.

Why my purchase is different from what I saw online?

Some products may vary slightly due to lighting, picture angles, or monitor resolution. You agree to these terms by conducting the transaction. If you have questions, please contact us.

What should you do when you receive a wrong or defect item?

If the product you received is not what you purchased or it function as intend due to manufacturer's defect or whatsoever reason, we will gladly replace it at no charge. However, it is necessary that you can provide a photo to show us the problem before we issue a return label for you. And we must first receive the product, and examine the defective item before an exchange, or refund is processed.

What should you do when you receive a damage item?

Due to the nature of the products we sell, we inspect all packages prior to shipping. All of our products are sold as brand new. All damaged products are considered damaged during transit (even though outer box is not damaged). Please inspect and hand-fit all items by the time it arrive (prior to any installation). Customer MUST contact us within 7 days after the date of package arrived. No claims will be accepted after 7 days.

What should you do if there is fitment problem with your purchase?

All of our items are made by OE approved manufacturers and they were tested in factory. However, it does happen sometimes because of improper installation or wrong item purchase. If an item is being returned due to fitting errors, we do ask customer to provide a written report from professional installers or shops stating what the problem is or we will not accept the return.

Any installation guide come with the products?

Most of our item does not come with installation guide. Though some products may come with instructions, they only serve as a guide. Professional installation is highly recommended for all products.

Is the product street legal?

As state law varies from state to state, country to country, we cannot be liable for any legal issues which may arise due to the use of products. Buyer assumes responsibility for any violations of local laws and rules that may result from use of our products. Please check your local laws and research the item to make sure you are purchasing the correct items.

What can I do if I am not satisfy with the product for whatever reason? Is there a 30 days money back guarantee?

Yes ! It? our goal to provide 100% satisfaction to our customers. If you are not satisfied with the products for any reason (you can just don't like it or it is not what I expected) within 30 days of receiving the item, we will offer refund of the ITEM PRICE ONLY on any unused items. Item must has their original packaging, no signs of being installed or mounted, used, cut wires or scratches. Item must be original salable condition. (which is determined solely by Autolightdepot) Shipping and Handling are not refundable.

Is there any product warranty?

All warranty claims must be accompanied by the original proof of purchase. Please keep all boxes, warranties and owner’s manuals when you receive them. They are very important in the event merchandise is damaged, becomes defective or needs to be returned. Autolightdepot will warrant that your product will be free of defects in materials (not including bulbs) and workmanship under normal use by the original consumer purchaser for 90 days, 1 year for LED Work Lights & Light Bar; from the original purchase date. This limited warranty does not cover any damage caused by improper installation, road hazard, accident, racing, misuse, alteration or normal wear and tear. This limited warranty does not cover vehicles used in racing or competition or vehicles with settings other than those set forth in the original manufacturer’s specifications. Cost of installation and labor is not covered in the warranty. Autolightdepot shall not be held liable for any incidental or consequential damages and/or injuries from the result of use of its parts. Any item that is returned as defective, and found to be non-defective will have no credit issued and part will be returned at sender’s expense. Warranty is for EXCHANGE ONLY.