Vortex Audio Shipping Policy

• Orders are usually shipped within one business day, with free standard shipping to the continental US.
• Free Shipping is only for physical residential or commercial destinations within the continental 48 United States. Shipping to PO Box addresses is not free, and additional charges will apply. Additional shipping apply to AK, PR, HI, VI, please feel free to contact us for a shipping quote.
• Delivery times, when specified, exclude weekends, holidays and handling. Delivery dates are estimated on previous shipments, and may slightly vary (unfortunately we cannot guarantee delivery times).
• We only ship to the address provided at the time of checkout, the address cannot be changed after that (please verify the shipping address before confirming your payment).
• Most of our orders are shipped via FedEx, UPS or USPS (we may, at our own discretion, switch shipping methods and shipping carriers of equivalent or faster delivery time).
• Most of our items do not ship to APO/FPO/PO Boxes. Please contact us before making the purchase to check if specific item can be delivered to one of these addresses.

Vortex Audio Return Policy

• Vortex Audio return period is 30 days. All returns require a Return Merchandise Authorization (RMA) number, issued by an authorized Vortex Audio representative. Please contact us with the return reason, to request your RMA #. Product returned without this authorization will be refused. An RMA is only effective for ten (10) days from issuance.
• The RMA number must be printed clearly on the outside of an outer carton (NOT the original merchandise box). All products must be securely protected in double packaging and padding. If the RMA number is not visible, the return may be denied. If shipping label is placed on or RMA number is written on the manufacturer's box, the product will not be in resalable condition, and in turn will not be eligible for return. All original packaging and materials, including all parts, accessories and instruction manuals from the manufacturer must be returned with the product for inspection.
• Defective products can be returned to us within 30 days of sale. After 30 days, defective products must be returned to the manufacturer, under the specific warranty (if applicable). Customer is responsible for return freight costs, as we will cover for replacement item freight cost. Misuses such as blown sub-woofers/speakers are not covered under our return program.
• Non-Defective Returns will incur a 20% restocking fee and must be in unopened or in resealable, like-new, condition, with all the accessories, parts, manuals, tags, and all the packaging materials intact. Used items and/or items that are not in resealable, like-new, condition as outlined above may incur additional surcharges, up-to return denial, at our discretion.
• Failure to comply may result in charge-backs, penalties and/or other fees to the customer, up to and including denial of refund. In order to avoid unexpected charges and return denial, please make sure to accurately describe the condition of the returned item, along with the reason for the return, and upon receiving the RMA # make sure to closely follow the packaging and return instructions.
• Handling fees and freight charges, when applicable, are non-refundable.

Vortex Audio Payment Policy

Online payments are securely processed via PayPal*, with Purchase Protection and with the following payment methods available:

• Credit or Debit Cards:
1. Visa
2. Master Card
3. Discover
4. American Express
• Bank Payments (eCheck)
• PayPal Credit

If you have any questions regarding specific payment options please do not hesitate to contact us.

* You can pay via PayPal even if you do not have a PayPal account. You do not have to register for PayPal in order to pay via PayPal (you can checkout with your Credit or Debit card as guest).

About Vortex Audio

Vortex Audio is your trusted consumer electronics supplier. Our team is dedicated to provide excellent customer satisfaction. We have been local retail store since mid 90s serving customers in the USA.  After so many customer requests for ecommerce site, we have begun to offer the same quality, products, service, and low pricing online since 1999.

How we are different?

• Main business focus is satisfied customers than moving boxed like others
• We offer wide range of quality products for competitive pricing
• New products and categories are added on daily basis
• Over 20000sq.ft warehouse full of brand name products
• 99% orders are shipped within 1 business day with tracking #s
• Accurate product description with multiple pictures
• Extended returns policy for your peace of mind

Questions? Comments? Please feel free to contact us.

Vortex Audio International Shipping Policy

• For International customers, we accept PayPal as the only payment method.
• International order are available via the eBay Global Shipping Program.
• Any brokerage, customs, and duty fees associated with international shipments are customer's responsibility.
• For International Orders, a phone number is required for the customs documents. Failure to provide one will result in delays.