Unlike other vendors, we do NOT make money on shipping and do NOT charge any handing or packaging fees, but instead pass on our deeply discounted UPS rates to our customers. The shipping rate will be automatically calculated by UPS based on your zip or postal code.

GET A SHIPPING ESTIMATE:
For listings that do NOT include free shipping- Click on the "SHIPPING AND PAYMENT" tab located at the top of the page under the main image.
By entering your Country and (or) zip code, eBay will estimate your total shipping costs delivered to your door.

ETA:
All Truck and Winch orders usually ship out within 1-2 business days (most within 24hrs) via UPS/USPS. Most items shipped to the lower 48 States are received within 1-5 business days depending on your location.
All transit times are estimated, but not guaranteed as transit time varies due to local conditions.

LISTINGS WITH FREE SHIPPING:
Listings that include free shipping apply to US residence living in the lower 48 states, only. If you are outside of this area, we recommend that you look at one of our other listings in our eBay store by selecting one of the categories in the navigation menu to the left.

SHIPPING INSURANCE:
When paying for the item you will have the option to take Insurance on your shipment. In the event that you decide not to insure the package to your door, you will be responsible for any damages or loss caused by the shipping company.

SHIPPING POLICIES:
All UPS deliveries will require a physical address as most of our items cannot be delivered to a PO Box. All international orders will require a valid telephone number for customs to contact you prior to delivery.

SHIPPING NOTIFICATION:
Prompt notification of your shipment will be sent to your email address registered with eBay. If you do not receive notification within 2-3 business days, please contact us by email using the Ebay Contact page 

OUT OF COUNTRY SHIPMENTS:
All out of country orders (including Canada) will be responsible for any 3rd party taxes, duties, broker fees etc. which are associated with carriers such as UPS, Fed Ex, USPS, DHL and any other common carriers. Truck & Winch/Onyx Sales Inc. is not authorized to make any changes to any values of items that are traveling across the US border to reduce customs fees. Insured values may be estimated at Truck & Winches discretion.

WILL CALL PICK UP AVAILABLE FOR LOCAL CUSTOMERS NEAR ORANGE COUNTY
Please email for details

**Buyer is responsible for the return shipment.

**Shipping costs are not negotiable.  

TRUCK AND WINCH accepts Paypal and all Major Credit Cards.

PAYPAL:
We are a certified Paypal Merchant and accept all Paypal Payments

CREDIT CARDS:
We accept all major Credit Cards, including MasterCard, Visa, American Express and Discover.
If you do not have a paypal account, please look for this option to pay by credit card when checking out.

At the close of this auction we require payment to be made within 3 days and will guarantee the product will ship on the same day or the next business day after payment has been received.

Customer service and customer satisfaction is of utmost importance to us. If you are not pleased with your purchase for any reason, simply email us to set-up a return and ship it back to us within 14 days of receipt for a full refund less any shipping charges incurred by us.

This also applies to all listings with Free Shipping. In the event that your product is defective (which is very uncommon) please contact us immediately so one of our representatives can work with you to make the exchange as quickly as possible.

PLEASE NOTE:
We do not accept returned items that have been used or opened. All items must be returned in their original condition and packaging and must be in resalable condition in order to get a full refund. If the item cannot be sold as new, a restocking fee will be charged.

Tuff Stuffs Recovery Gear & Accessories are designed and engineered in the USA to extremely high standards. The Quality Control in the factory also meets or exceeds industry standards making the overall quality of our equipment incredible, which is why we offer a 1 year warranty on all recovery accessories from the date received. (Due to the nature of the product and its intended use, ropes & cables do not have a warranty)