WE SHIP WORLDWIDE !! We ship international orders by HongKong Post direct from our Hong Kong sales office. It normally takes 14-21 working days to reach the recipient depending on the location. We
arrange the shipment within one working day after the payment is
cleared by our side as long as buyer’s PayPal account is verified or
shipping address is confirmed by PayPal. We
do not ship to P.O BOX addresses; please provide non-P.O BOX address
and valid phone number to us to avoid delay in shipping. Attention: Delivery time does not include weekends and public vacations.
All
items are brand new straight from the factory. We do not do refund but
will replace or repair any faulty items should there be one.
Genuinely
faulty goods will be repaired under one year warranty. We will ONLY do
like for like exchange on the item, however, the defective must be
advised within 30 days from the date of purchase.
It is the customers' responsibility to pay for return postage and ship the item back to us. We will send it back at our cost.
For non-defective returns, there will be administrative fee applied.
Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) If the item was disassembled or repaired by unauthorized person.
Great customer service - is our goal !!
We strive to get a DSR perfect every time. This is only possible if you are satisfied 100%. Please feel free to ask me any questions or concerns contact us at your earliest convenience. So goes the extra mile for you!
We appreciate your feedback on ebay. Please
leave us positive feedback upon receiving satisfactory from this
point, we have a program that automatically generates a score once
feedback has been left for us.
We
care for our valued customers If you encounter any problems during
the shipping process or any other problem with the item, please give
us the opportunity to resolve the problems and we will try our best to
honestly solve all problems for you as soon as we can. Leaving negative feedback cannot be solving the problems. Please send us an email before leaving negative feedback.
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