Our return Policy is straight forward and customer friendly. We are committed to customer satisfaction and therefore accept returns for any reason within 14 days of purchase as long as the following conditions are met:
The item has not been damaged or abused in any way, this also includes tampering with the item or any cosmetic changes such as paint.
Return shipping charges must be paid by the customer. Unless our company or the listing is in error, the customer is responsible for paying return shipping costs.
FOR RETURNS:
A 20 percent restocking fee, plus the cost of the original shipping will be charged to the customer on returned items without an exchange.
FOR EXCHANGES:
The customer will be responsible for the original shipping and the return shipping costs of the original item. The shipping on your replacement item will be free of charge as a convenience to you. Because of the custom nature of our products and Houston Motorcycle Parts's unique relationship with our manufacturing partners, we do not process exchanges in the traditional manner, that is, a returned product is not directly exchanged for another product in our inventory. Instead, we credit your PayPal account to close out the initial order (the returned item), and then we can send you a new invoice for the correct replacement item. You can choose to pay immediately or once the credit clears. It's up to you.
The item/items must be fully insured. The customer is responsible for providing shipping insurance that covers the full price of any item being returned.
The customer must obtain a Return Merchandise Authorization (RMA) from us. You must contact us and obtain an RMA prior to returning any products. Be sure the outside of the box has the RMA# clearly posted.
WARRANTY RETURNS
When the product is received and it is determined that there is a problem due to manufacturing defect, we simply request that you submit proof in the form of digital pictures. If the product proves to be defective, it will be picked up and exchanged for a new non defective item at no cost to you.
- Under contact us please change our hours to 9am 6pm CST
DAMAGE CLAIMS
Please inspect your package thoroughly upon receiving it, any damage claims must be filed by contacting us through eBay within 72 hours. Be sure to include:
1.) 1 3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box will need to be emailed to us after initial contact through eBay.
2.) Name, email address, and item number from the original purchase. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to such an unfortunate situation.
