Manufacturers Warranty Policy
All our products have a manufactures warranty. If you have a warranty claim or a warranty issue arises within the specified warranty period, you will need to contact the manufacturer. If you need assistance or questions please contact us through eBay e-mail. We are here to help!
DEFECTIVE RETURN POLICY
We will need to be contacted by eBay e-mail within 24 hours of receiving your product if defective, to recieve a return address. Please allow us 24 hours to respond back to provide a Return Address. You must have this to return your item(s), we will not accept returns if we are not contacted about returns to us by buyer. You must ship your product back within 5 days of receiving a return address. Buyer is responsible for all return shipping cost. Return item(s) must be in new condition and with orginal packaging. After receiving the return item(s) we will either replace the item(s) at no additional cost or refund will be issued.
NEW RETURN POLICY
We will accept returns within 7 days upon buyer receiving the item(s). You must contact us through eBay e-mail to receive a return address from A1 TOOLS USA before returning item(s) we will not except returned item(s) without it.
RETURNS WILL NOT BE ACCEPTED IF
Item(s) is damaged by buyer
It is returned incomplete
Item(s) used, or not resellable condition
RETURNS ITEM(S) MUST BE:
Returned at buyers expense
In original packaging and resellable
condition ( item(s) must not be used at all )
Accepted returns will be refunded for the purchase price MINUS SHIPPING AND HANDLING. Terms on electronic items or other electrical, scan tools, and software, are as follows: If any of these products are opened and/or used, it is not eligible for return in manufactures policies. Please contact the manufacturer if you have any questions about this. We can not accept these returns on these types of item(s). If you have a problem with your software or electronic item purchase, we can help you through the warranty process if needed, just e-mail us through eBay about this and we we assist you in any way we can.