We only accept payment via PayPal for eBay orders.

Payments must be made at time of purchase.

For shipments to California addresses, we are required to collect 8.0% Sales Tax.

Orders may be cancelled and refunds made for any purchase. WebOffroad can not and will not be held responsible for any pricing, availability or part number mismatch errors due to typographical, software, manufacturer, data provider, "Marketplace", 3rd Party data providers, or any other issue that creates an incorrectly listed item.

Free Shipping is via UPS Ground Residential in Lower Continental 48 States unless noted. Free shipping Excludes,(Puerto Rico,Guam,Hawaii,Alaska) we DO NOT SHIP to APO/FPO or PO BOXES

All orders of 199.00 or more and Freight Deliveries require a signature upon delivery.  Freight Orders are curbside delivery only.

Shipping Claims

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 48 hours of delivery (no claims can be filed after 10 days of delivery).

• If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
• If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.

After contacting the carrier, please call our Customer Service at 714-993-2011

Tracking your Order

Once your payment has cleared and we have moved your package to the designated carrier, we will upload and email a tracking number for your purchase.  Please go to the carriers website and utilize their tracking tool to watch the progress of the shipment.

TO VIEW YOUR TRACKING NUMBER:

1) Log into your EBAY account

2) Navigate to the "MY ACCOUNT" tab on the upper right side of your screen

3) Click on your EBAY won/purchased item(s)

4) The tracking number may be viewed from this summary screen

5) Depending upon the number of items or the size of each item, more than one tracking number may be available

Should you not see your tracking number posted after the stated handling time, you may contact us to locate or check the status of your item(s).  Please note that multiple items may have separate tracking numbers and points of origination which may create different delivery times.

Return Policy

If you are returning merchandise within 15 days from the date of receipt, and the item and its packaging is in NEW condition and has not been installed, modified and is complete, and with all original packaging, you may return all or part of the order to receive a full refund for the original purchase price of the product minus the sellers original cost to ship the item and the Buyer is responsible for all return shipping costsOriginal shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 15 days, a 15-30% restock fee will apply and store credit will be issued for the balance. No returns will be accepted on merchandise after the 30th day from the purchase date.  Any defective item after 30th day will be referred to the manufacturer for repair or replacement.

Return Process

• Shipping costs are nonrefundable.
• A Return Goods Authorization must accompany all returns.
• All merchandise must be in original boxes and include all original packaging manuals and merchandise materials in order to avoid a restocking fee.
• Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
• Serial numbers cannot be altered and UPC code must be intact on box and if missing the item is NON returnable
• Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less sellers outbound shipping charges paid by us and any restocking fee that may apply.
• Any restocking fee we use will be a reflection on current market value. We do not support attempts to profit on pro-rate adjustments or price fluctuations.
• We are not responsible for any consequential damage to vehicles due to any part we sell.

Exceptions to Our Return Policy

The following items CANNOT be returned:

• Tires and wheels that have been mounted and or installed.
• Rebuildable Type Shocks such as King, Fox, Bilstein,, Custom Shocks, Special Order Shocks, Shocks which have been installed
• Opened electrical items such as computers, Unichips, programmers, wiring kits, etc.
• Custom made floor mats, dash covers, seat covers, car covers or any item that has been monogrammed.
• Closeout or Clearance items.
• Snow Chains.
• Any item that has been custom painted.
• Custom mechanical products.
• Special ordered items.

Order Cancellations

 If you are unsure about an order you wish to place for ANY reason, then please contact our sales department before you place an order. We typically cannot stop an order once it has been placed.  

PART FITMENT and COMPATIBILITY  It is the responsibility of the BUYER to determine the correct fitment of the part for their specific application.  We would suggest and encourage you to utilize the manufacturers website to verify all aspects of fitment prior to ordering.

We are available via telephone and email 

Phone Support is available Monday - Friday  9a.m. - 5 p.m. Pacific Standard Time