Work Time: Monday to Saturday

Payment:

Payment should be sent within 8(EIGHT) days of auction closing.

Shipping:

1. Ship to most countries from Hong Kong Post or Singapore Post which depend on the item location. "Economy Shipping from outside US or Economy Int'l Shipping " are shipping method without tracking; It will come with Tracking # if you choose the shipping of "Expedited Shipping from outside US"

2. International Buyers – Please Note:

a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

b. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

3. Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, we are not going to accept any more changes to your order.

4. All items will be shipped to buyer's ebay address. Before you pay, please make sure your address in ebay match the address you would like us to ship to.

5. Ship within 1 business day once payment completed. We do not ship on weekend or public holidays.

6. Item normally will arrive in 7-16 working days but sometimes goes to 25-30 days for remote area. That is depends on the freight in different countries.

Returns & Warranty:

1. All non-pay bidder will be reported. Products without any quality problem cannot be refund.

2. Products with quality problem in 1 year can be returned and repaired.

3. Products with quality problem in 60 days can be returned and replaced or refund.

4. Refunds given only if item DOA and cannot be replaced via PAYPAL .

5. Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.

6. If you receive a broken item or missing part, please keep the original package and email the photos and your contact number to us within 5 days.

7. Return shipping fee is the responsibility of buyer unless the return is a result of our mistake. And all NON-seller mistake returns for refund are subject to 20% re-stocking fee.

8. If you need return, please contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

9. Please keep the original package after your purchase and we'll appreciate it if you send the item back with the original package.

10. We suggest that ask professional to install the products and contact us when istalling issue happened. However, we are not responsible for installing or uninstalling.

Notice: Please keep it in good condition and customer need to pay for the return shipping, thanks.

Feedback:

1. If you are dissatisfied for any reason, please donot be quick to leave negative/neutral feedback or open case. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you and always leave positive feedback to all our customers.

2. If you are satisfied with the product you received,please leave us positive feedback and 5 scores DSR.

FAQ:

1.Q: How do I pay for my purchase?
A: Hi-eTech accepts the following payment method.Paypal

2.Q: When will the item be shipped out?
A: The item will be shipped within 1 business day once payment completed.

3.Q: Where do you ship from?
A:The item ships from Hong Kong.

4.Q: Can I choose other shipping service?
A: Sure. We also supply shipping service as EMS, DHL and so on. For example , EMS shipping time:


5.Q: How do I return an item?
A: Hi-eTech accepts returns. Items must be returned within 30days. Refunds will be given as money back. Please contact our customer service before you return an item.

6.Q: How to solve the problem of losing package?
A: We will resend a new item or give a refund to you as compensation once we confirm the problem.

7.Q: How to solve the problem of broken package?
A: We will resend a new item or give a refund to you as compensation once we confirm the problem.

8.Q: These questions for example: is this original or what is the material and so on ?
A: Please see the description firstly. If not sure, please contact our customer.

9.Q: Where is my tracking number?
A: Please log on your account. Click "my ebay"---"my summary", or open your emailbox and find the shipping notification email.