Shipping Rates
Shipping to the United States will be through FedEx ground, UPS ground, or USPS. Shipping to Canada and all International will be through USPS Priority Mail International. We reserve the right to change the shipping carrier you picked in the checkout as long as you receive the item in the same or less shipping time.
*Slip-On, Bolt-On and Full System Exhausts, Rims, and Closeout Items do not qualify for shipping discount.
If your address is a PO Box, FPO/APO, or in Alaska or Hawaii, we reserve the right to ship the item (s) USPS.
We will normally ship within 1-5 business days once payment has been verified. We reserve the right to change shipping providers at any time. Pazzo Levers normally ship within 4 business days once colors and lever length are verified and payment has cleared.
All buyers are responsible for additional shipping and handling charges incurred due to an invalid or undeliverable shipping address.
Overnight shipping to the US is offered but we cannot be held responsible for the shipment delivery times. They are approximate. All overnight deliveries are the responsibility of the Postal service and the seller cannot be held responsible. We reserve the right to choose a different carrier for shipment if we feel that your item may be handled in a professional way to your destination using that carrier.
Customer Service
Our phone number is 713-946-2400.
Customer
Service: Our goal is provide you with the best and easiest internet
purchasing experience. Feel free to contact us with any questions. Our phone
hours are Monday thru Friday 10am-6pm(est). We try our best to answer all
emails within 24 hours(except weekends/holidays).
Tracking information will be Emailed to you,
placed in the Ebay transaction page as well as put in your PayPal transaction
page when the item is shipped. Please allow 24 hours for the number to become
active. USPS has been re-issuing tracking information and the number may show
to have already been delivered until re-activated
Feedback: We are committed to providing a great online
shopping experience. If, for any reason, you feel your experience with us was
less than perfect, please contact us right away. Leaving negative or neutral feedback
will not solve the issue. Please
communicate with us and we will do our best to help.
Return/Exchange Policy
All
Returns/Exchanges must be post-marked within 7 days of receiving item.
All
merchandise purchased from our store is sold in its original factory packaging
with all contents as supplied to us by the manufacturer/distributor. Therefore
it can be returned or exchanged only if in original manufacturer's packaging,
same condition as sold, with all literature/instructions/documentation and
attached tags, instructions, etc. worn items, used items and any items without
the tags attached will be refused.
Please,
do not ship an item in its original manufacturers packaging only as this will
damage the packaging. Please use a cardboard/postal box or other adequate
packaging to ensure your return or exchange is not damaged on the way back to
us. Even though your item comes in a box, you need to put that box in another
box for shipping purposes. We are not responsible for goods we received that
are damaged. These damaged goods become the property of the buyer if not
shipped properly, and you may be charged to send them back.
All
returns/exchanges must include our
Authorization form. This
form will include all information to help us process the return/exchange
quickly and correctly.
Returns : There is a 15% restock fee plus
shipping fees on all returns. If an item shipped for free, a nominal shipping
fee (usually 14.99) will be subtracted from the purchase price. Electronic
items are not returnable under any circumstances.
Cancellations: There is a 6% charge on canceled orders. This covers our listing fees, Ebay fees, etc.
Exchanges : Buyer is responsible for all shipping
cost on exchanges. Please email or call for availability on exchanges because
the item may not be available.
*Windscreens are
not eligible for a return/exchange if any part of the packaging has been
opened.
The item in the title is the item that will be shipped. The image is not always a exact representation of the product but is similar.
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