Payments:
The easiest way to pay is by PayPal on eBay. Special Note for PayPal users: Please verify that your eBay shipping address is IDENTICAL to your PayPal shipping address. If they do not match and we cannot reach you on the shipping day, your order will be held up until confirmation is received. We MUST ship the order to the PayPal shipping address to receive shipment and order protection from PayPal.
In addition, we also accept credit cards (MasterCard, Visa and Discover) over the phone. You may be asked to sign a faxed invoice if paying by credit card.
If you have any payment questions, need special arrangements or would like to pay by phone, please email or call our customer service team 732-751-1200. See the section at the end of our policies if you would like to use your Vector Outdoors In-Store Credit.
New Jersey Sales Tax:
New Jersey sales tax applies (7.00%) to New Jersey residents and orders shipped to New Jersey addresses.
Shipping:
All shipping within the continental US is calculated by zip code and varies by buyer location.
Shipping is done via USPS or UPS
Vector Outdoors does not ship to PO Boxes.
Most domestic orders paid before 10AM EST will be shipped within 24-48 hours after receipt of payment (except weekends and holidays).
We ship from multiple warehouses across the US so usually you will get your order faster than your expect!
We will combine shipping costs whenever possible, however because parts are shipped from different warehouses, we may not be able to combine your order.
Vector Outdoors is not responsible for shipping delays or damages. We will work with the buyer to process any claims, ect. but we have no control over shipping once the item has shipped from our warehouse
We do our best to ship all orders the same day as long as they are placed before 10AM EST. Most orders are shipped between 2-3 business days.
We ship from multiple warehouses across the US so usually you will get your order faster than your expect!
Most orders are shipped UPS and international is USPS. Please let us know if you would like your order shipped differently.
We do combine shipping for multiple items. Please let us know what you would like you’re your shipping zip code.
Special Shipping:
If you have special shipping circumstances, please contact our customer service team at 732-751-1200. We are more than happy to make arrangements for overnight service, second day service, third day service, truck line service, international services. Need us to hold the order or schedule arrival on a certain day? Give us a call. Do we need to tell the postal carrier to leave the box at the back door? Give us a call. Do you want extra insurance to protect your purchase? Give us a call.
RUSH ORDERS -- If you need to guarantee that your order leaves the warehouse the same day, please immediately call our customer service team to choose an expedited shipping service. Additional charges may apply to rush orders.
Shipping Insurance:
Please refer to the listing and the checkout process to determine if shipping insurance is included or required. Most listings have insurance included but some do not. If you would like to add extra insurance to protect your purchase, please contact our customer service team at 732-751-1200.
International Orders:
We ship worldwide!
When placing your international order, please be sure to include your email address, international telephone number, postal code, and your shipping address exactly as you want us to ship it. If we need to contact you, we will do so by email.
International shipping varies by location. If you are outside the USA please send us a message with what you are looking to order and the shipping address prior to placing your order.
Puerto Rico and Canada does count as International please send us a message for shipping costs!
Delivery Confirmation is required for all international orders over $100 and the cost of this service will be added to the shipping price.
Duties and customs fees are to be paid by the receiver not Vector Outdoors
ALL INTERNATIONAL CUSTOMERS MUST MESSAGE US OR CALL 732-751-1200 FOR A SHIPPING QUOTE BEFORE PURCHASING.
We do our best to add all tracking numbers on eBay once they are shipped. If you have any questions please call us at 732-751-1200.
Outboard Engines take about 3 business days to ship Vector Outdoors is not responsible for any customs or duties fees on international orders
WILL CALL PICKUP:
All items that we list are available for pickup, but please let us know before you come to our store because it could take 1-2 days to get your order together.
Returns:
Most new items may be returned for a refund within 7 days of receiving the order. All returned items MUST be in unopened, new and resalable condition. Please refer to the individual listings return availability.
All new item returns are subject to a 15% restocking policy.
An RMA number is required for returns. Please contact us BEFORE returning items.
Because of this used items may not be returned. However, if there is a problem please contact us ASAP and we will try to work with you.
ATTENTION:
We will reject any packages that arrive at the warehouse with an expired RMA number OR without an approved RMA number.
Please review our listing very carefully. We work very hard to identify the manufacturer's part number, properly describe the item (appearance, color, etc), specific our approximate measurements and take detailed photographs of all the components you will receive. A 15% restocking fee will be applied to all orders being returned
An item qualifies for a return if:
- it was ordered within the last 7 days; AND,
- one of the following conditions exist:
- the product arrived damaged from poor picking and packing
- the shipment was not signed for because the package arrived damaged from shipping abuse
- the product arrived and was completely different than the product you ordered
An item does not qualify for return if:
- 8 days have passed since purchase
- the item has been installed or placed into service
- it does not fit the buyer's application
- the buyer signed for a package clearly damaged during shipping
- the package arrives later than expected
- the buyer expected additional parts or equipment not explicitly included in the photograph or description
We do not accept returns on the following items:
· USED no guarantees or warranties written, expressed or implied. Items are always stated as tested and in working condition or in unusable and for parts only conditions.
· Electrical and Fuel items
· ALL Propellers
· Open items
· Special orders
If you believe that your item qualifies for a return, please contact our Vector Outdoors Returns Manager at 732-751-1200. It will help us if you have some digital photographs of the item(s) you received and any damage to the item(s) or shipping container. Also, please have order information at hand such as order number, eBay item number(s), date purchased, method of payment, packing slip, etc. We will work with you to qualify your item and give you the solution.
If our Returns Manager approves the return, you will be issued a Returns Authorization Number and instructions on how to ship the item back to us. Please note: the RMA number is only good for 10 business days. Once it expires, the package will rerejected. If the issue is related to damage during shipping, we will have you hold the packaging and contents and help get the claim process started.
Returned items may or may not be eligible for a refund/credit per our Refund and Credit Policy below.
A Return Authorization Number must be obtained prior to returning any items to Vector Outdoors
Refund and Credit Policy:
Due to the unique nature of our business, with the exception of an incorrect description on our listing or damage during shipment, all eBay sales are final.
If the item was damaged during shipment, we will start a claim process with you and try to locate an immediate replacement for your item. Our Returns Manager will determine whether a refund or in-store credit is appropriate and what actions need to take place..
If our description was in error, we will attempt to locate the correct item for you. If we can locate a replacement, our Returns Manager will inform you of what actions need to take place. If we cannot locate a suitable replacement, our Returns Manager will work to refund your purchase and have the item returned.
If the buyer purchased an item in error or no longer wants the item, we will be happy to offer an in-store credit for the value of the item purchased. It is the buyer's responsibility to ship the item back to (at the buyer's expense) per our Return Policy above. Please note that most items returned for credit are subject to a restocking fee of 15% or $10 (whichever is greater). We will not offer a cash or chargeback refund in this case.
Special note: Purchases under this Refund and Credit Policy are also subject to the Returns Policy above. Please contact us within 14 days of purchase if you believe a refund or credit is necessary.
Vector Outdoors is not responsible for shipping delays or damages. We will work with the buyer to process any claims, ect., but we have no control over shipping once the item has shipped from our warehouse
We do our best to ship all orders the same day as long as they are placed before 10AM EST. Most orders are shipped between 2-3 business days.
We ship from multiple warehouses across the US so usually you will get your order faster than your expect!
Most orders are shipped UPS and international is USPS. Please let us know if you would like your order shipped differently.
We do combine shipping for multiple items. Please let us know what you would like and you’re shipping zip code.
ALL INTERNATIONAL CUSTOMERS MUST MESSAGE US OR CALL 732-751-1200 FOR A SHIPPING QUOTE BEFORE PURCHASING.
We do our best to add all tracking numbers on eBay once they are shipped. If you have any questions please call us at 732-751-1200.
Outboard Engines take about 3 business days to ship Vector Outdoors is not responsible for any customs or duties fees on international orders
In-Store Credit:
Vector Outdoors In-Store Credits are good for 1 year from the date of issue. They may be used on any eBay purchase. However, if you intend to apply an In-Store Credit to an eBay purchase, please contact our customer service team at 732-751-1200 BEFORE making your eBay purchase so we can use the eBay process -- which is to make a special eBay listing for your purchase.
CANCELING AND CHANGING ORDERS:
Sometimes you need to make changes to your order. We are happy to make order changes. However, please be aware that changing an order may incur additional charges not limited to additional shipping, order change fees and intercept fees.
Should you need to cancel an order, please contact our customer service team at 732-751-1200. There will be a 5% cancellation fee + all incurred shipping expenses. The buyer will receive an in-store credit for the remaining value of the purchase.
-If you placed an order that has not been shipped please let us know and it will be canceled. If you do not pay and ignore any of our invoices your order will be canceled after one week and you could incur issues from ebay for non-payment.
DISCLAIMER PRODUCTS CONDITION:
All eBay sales are final. All USED engines, stern drives and parts are sold "AS IS" with no guarantees or warranties written, expressed or implied. Items are always stated as tested and in working condition or in unusable and for parts only conditions. No warranties are implied or otherwise unless noted in the ad.In some instances, there may be a manufacturer’s warranty, and it is the buyer’s responsibility to contact the manufacturer. Buyer assumes all liability of non-warrantee items.
We do our absolute best to make sure or listings are 100% correct. If you are unsure of anything or see any errors it would be greatly appreciated if you would let us know either by phone (732-751-1200) or by messaging us on eBay.
We also include photographs of all components with a detailed description of what is being sold. If it is not in the photo or description, it is not part of the sale. Actual color of item may vary due to camera flash and computer monitor color variations.If there is ANY question in your mind, please contact us BEFORE ordering and we will be happy to answer your questions
Unless otherwise stated in the listing, all items shipped from Vector Outdoors are either in NEW or UNUSED condition. In many cases, the item is new but has been on a warehouse shelf quietly collecting dust. We also carry many items that were installed on a boat but then removed before the boat was completed. These items are still new but have been handled. Therefore we offer them at great savings! If an item is truly used, we will clearly state that in the listing.
Regardless of the origin of the equipment (/ item), documentation provided or identification appearing upon the equipment, the equipment described and offered here is in no way certified for, recommended for, or offered for any specific use. The purchaser agrees that the seller shall not be held responsible or liable for any injuries or damages, whether incidental or consequential, associated in any way with the equipment. The purchaser, by bidding on this equipment, indicates their acknowledgment of, and agreement to the terms of this disclaimer.
FEEDBACK:
At Vector Outdoors we take pride in our feedback. If you feel that you have received anything less than a FIVE STAR service, please let us know before leaving feedback! Please note that our company policy is that we only send feedback after we have received it. Our automated system will return feedback for you minutes after we receive your feedback for us!
CUSTOMER SERVICE:
Vector Outdoors Inc.
5050 Industrial Road
Wall Township New Jersey 07727
(Office) 732-751-1200 (Fax) 732-751-1988
