Please note all CONTACTS with us MUST be via sending an EBAY MESSAGE. However, to avoid opening a case to us by accident which will harm our seller performance, please always REPLY TO OUR MESSAGE rather than contacting us directly. If you really need to contact us, please choose 'Other’ as the reason of contact.

Other channels of communication might cause delay of reply as we do not check them as frequently as we check EBAY MESSAGES.

	- PayPal
	- Email invoice (invoice sent into your EMAIL ADDRESS for payment via bank card or PayPal account)
	- Bank payment (please CONTACT US to ask for our bank details)

* Please note as suggested by eBay & PayPal (for Seller Protection Purpose), we only post to the address appearing on your eBay or PayPal   transaction page.Therefore please ensure you have selected/added the CORRECT & COMPLETE address and post code when you CHECK   OUT. Please also note if a parcel is returned by the courier due to wrong or incomplete address provided on eBay, buyer is responsible for full   costs of re-dispatching the order.

* An order with cleared payment by MIDNIGHT will be dispatched on the NEXT WORKING DAY.

* We do NOT accept local pick-up or third party carrier collection.

* If you request the TRACKING NUMBER of your parcel, please contact us in 2 WORKING DAYS AFTER DISPATCH when we are able to have   this information available.

* Please kindly understand 'Expected Delivery Time' is eBay's automatic calculation under the IDEAL SITUATION; When occasionally there is a   delay due to unusual situation, please let us know and we will try our best to solve your problem ASAP.

* Delay of delivery & loss of parcel: Most couriers class an item lost after 15 WORKING DAYS for the UK mail or 25 WORKING DAYS for the   INTERNATIONAL mail, therefore we can only send a replacement out after that date.

* Please note our P&P charge is not for postage only; it includes charges & fees for packing, packing material, storage, distribution and postage.

* Discount of P&P charge is available on all COMBINED purchases except for free P&P items. Please contact us for details.

* Please note that an extra P&P charge might apply if the postal address is within HI, AK or PR, or your address is PO Box / APO / BPO / FPO.
  We also reserve the right to ask for the extra charge for other areas not listed here when it is necessary.

* Please note import duties, customs fees, taxes and charges are not included in the item price or shipping charges. These charges are the   buyer’s responsibility.Please check with your country's customs office to determine what these additional costs will be prior to purchase.

* Please note we do not mark merchandise values below value or mark items as 'gifts'.

* If you are not at the delivery address when your parcel arrives, the postman should leave a calling card with information for you to arrange   collection or re-delivery. If you do not collect or arrange re-delivery of your parcel/s within the post office's specified timeframe, the parcel will be   returned to us. If this happens then you will have to re-pay P&P cost for us to re-send the item to you.

By placing an order from us, you indicate that you have read and agreed to the following return policies and conditions:

Item Defect: 14-Day Replacement or Refund

When an item has a defect or is damaged during transition, please inform us of the problem within 14 calendar days of original order dispatch. Upon receiving the report, we will either offer you a replacement at our own cost or make refund of your order depending on your preference. Please kindly understand proof of item defect such as valid pictures/videos or detailed descriptions of the problem are required to assist with the claim.

Item Defect: 3-Month Warranty

When you discover an item defect or problem after 14 days of original dispatch, don’t worry – you are still under the 3-Month Warranty protection of your purchase. Please contact us to describe the conditions in full details, and valid pictures or videos are required to assist with the claim. Buyers are responsible for the shipping costs both ways. Please note damage caused by improper use or accident such as dropping will not be covered under the warranty.

14-Day No Reason Return

We understand sometimes an item may not turn out to be just what you need, or you simply do not need it any more. If you are not happy with this product, you may return it to us within 14 calendar days of original order dispatch. The returned item must be in its ORIGINAL CONDITION & PACKAGING, and all ACCESSORIES (including instruction manual) must be included. Please kindly understand since the item has no defect, the original P&P charge is non refundable, and buyers are also responsible for the returning shipping costs.

Notes

* To return a product you must first CONTACT US FOR APPROVAL; no returns will be accepted without prior authorisation. Please follow our instructions to complete the process.

* All returns must be sent to our DESIGNATED RETURN ADDRESS via a TRACKABLE SERVICE. The TRACKING NUMBER is required after
postage for our warehouse to be aware of your return and look out for it. Failure of providing the tracking number can result in our warehouse being unable to recognise your returned parcel.