Please kindly pay attention:
We don't offer free shipping to some subsidiary islands of United Kingdom and United States, such as Virgin island UK, Guernsey UK, Jersey UK, Virgin island USA and Guam USA.
We will ship the products within 1 business day after clearance of payment. We will choose the lowest price for your cities. They usually take 3 working days for delivery to most of the international cities. In our experience, around 10% items will take longer than that due to the customs clearance.
Confirmed address before sending
-We ONLY send the product to paypal confirmed address if buyer paid by paypal.Kindly confirm your address before we send it out if you paid by other payment methods.
Once we send out:
-You could NOT reroute
-You could NOT hold for pick up
-You could NOT correct the address
-The courier company will return the package to us after tried to deliver the product to buyer two times. If buyer request us to resend the parcel,buyer should be responsible for all the return and resend postage.Above is the policy of Courier Company, hope we could get your understanding and attention.
Terms of acceptance
- We are NOT responsible for ANY import tax, customs fee, or customs delay. If the parcel return back to us due to the buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost. Buyer can not cancel the order or request refund due to the above reason.
- Our price is for oversea buyer, we won't sell our product in Hong Kong. Please don't request us to send to Hong Kong address or pick up in our office.
Office Hours
The office hours of the shipping center is from Monday to Saturday except public holidays.
Unconditional Return within 60 Days
We will provide Exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 60 Days.
One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.
Attention:
1. Customer is responsible for the return shipping fee; we will pay for sending the item back to
customer.
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.
Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.
Paypal / Paymate
- We send the item out to you within 24working hours if your score more than 50 and with confirmed shipping address.
- We will access your account information if you have unconfirmed shipping address, we have the right to unaccepted your payment.
- We won't send the items to PO Box or address that different to your paypal/paymate address.
- We only send to paypal/paymate address, not ebay address, thanks for your attention.
- Payment instructions will be sent to buyers within 24 hours after placing orders.
- Buyers should complete the payment within 7 business days; we will cancel the order if the buyer fails to do that. We will report unpaid item to eBay.
International Buyers – Please Note
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- Some countries' customs may charge taxes for importing good from another country such as Import Duty, Value Added Tax, a Purchase Tax, Customs clearance fees etc.
- Buyers as importer are responsible for paying such costs. Buyers can not request to cancel the auction or request for refund or resend under this situation.
Why Buy From eonon
- We are the manufacturer of electronic products; of course you can find the lowest price for our own produced products.
- Professional customer service team will answer your email within 12 working hours.
- GUARANTEED ALL Brand New Products are sold in our site. Certified technicians test all the items before sending to you.
Customer Service
- Should you have any questions, please feel free to send email to us.
- Our customer service team will serve you 6 days a week except Sundays and public holidays.
- Our office hours is from 9:00 am to 18:00 pm Hong Kong time, and we will try to answer your mail within 12 working hours.
- But we will handle your case within 1 business day after confirmed the payment if you have confirmed address.
Contact Us
If you have any questions, please feel free to contact us.
