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With one business day handling, most of our customers usually receive their item within days of ordering. With a lot of sellers the handling time isn't specified or even adhered to and the amount of handling time can make the difference between an item being in your hands within days or sitting somewhere in a warehouse not even off the shelf! With some sellers it can take up to two weeks to receive your order! That's not the case with OEM Xcellence, as often times your order is shipped on the same day of your order. We seek to under-promise and over-deliver.
Attention: Please Read in Full Before Buying!
If you're not certain that this part will fit or work for your vehicle, please don't order it until you've double checked. Please call your local car dealership parts department with the part number listed in the auction, your VIN number, and/or show them photos of the auction. Your local dealership or mechanic has more information, schematics, experience, and resources to determine if this is the right part for you.
The way you purchase car parts is not by the make, model, and year only. You purchase them by part number and you need to know which part number you need before purchasing. A car part may have multiple part numbers. For instance, a manufacturer such as Hitachi or Bosch may have a part number which will be on the item itself and then the car manufacturer such as Nissan will assign the part its own part number.
Also there may be more than one part number which is compatible or interchangeable, so you really need to know exactly what you need before purchasing it. You can find part numbers in the item description section in most of our auctions.
All car parts that are listed have been rigorously researched to determine the years and models of cars or trucks that they will fit. In most cases they're exact and in some instances they're estimated. The vehicle years and model types may be general and it is up to you to determine if a part will meet your specific needs. Other factors may contribute to fitment such as if your car is a:
Coupe, Sedan, Convertible, Super Charged, Turbo Charged, Special Edition, etc., may cause variations of the part you need.
Due to varying production dates, the years in the auction title or description may vary slightly from the manufacturer. The parts listed may fit other makes and models of cars than are listed. We take photos of the actual item for sale in more than 99% of items listed. These photos are usually high resolution and at several angles to help insure proper fitment.
When you bid on one of our items you are ultimately responsible that the item fits your vehicle and will have to pay return shipping costs and/or restocking fees on items where that is specified. The only exceptions to this is when a part other than shown in the auction is sent out, the item is damaged or is not functioning. We'll do everything possible to help you determine if our parts will work for you, so please take advantage of it. If there’s is a discrepancy between the title and the item description please, please, contact us for clarification before purchasing it.
Returns and exchanges:
All returns will be assessed a 20% restocking fee, for any car computer there will be a 35% restocking fee! The buyer is to pay return shipping. Returns must postmarked within 14-30 days of the delivery date that you received your merchandise (depending on terms of the auction), even when the wrong or damaged item is sent out. If your item was purchased using an exchange program you must contact that company regarding any shipping and handling charges and about their return policy.
Again, please consult your local car dealership or mechanic if you're uncertain if a part will fit or contact us for more information.
We're here to serve you and want to make sure your transaction is a pleasant and satisfactory experience.
You can contact us by phone or email. Our phone numbers are listed below. The listed actively listed items are all the items we have available for sale! We can't special order specific parts so please don't contact us about parts that aren't listed. Please search our inventory for all items available for sale at:
or
Again, please don't contact us about any parts other than the items that are actively listed! We are not part brokers or a part locator service.
We can assure you that it will almost certainly be a mutual waste of time if you call us for your specialized parts needs!
Our pledge to you...
OEM-Xcellence offers the best, most responsive customer service out there! Your emails and all concerns are dealt with promptly and professionally. We are a small customer focused business, not an individual or business that list items they don't have and are slow or unresponsive when problems come up. We make mistakes like anyone, but if something is our fault we take full responsibility and ownership of that problem to your satisfaction.
Express and overnight shipping are available on all auctions even if it doesn't state that in the auction. Please contact us for a custom quote.
All flat rate and free shipping charges are generally for the continuous 48 states. If the item is shipped via USPS in most instances there are no additional surcharges. If the item is large or of unusual dimension there may be a surcharge to Hawaii, Puerto Rico, Alaska or other United States territories. Please call or email us ahead of time for a shipping if you have any questions.
International buyers: In most instances shipping and handling costs will be automatically configured on items where international shipping is available when you add the item to your cart and proceed to checkout. If you have any questions regarding shipping costs please contact us before purchasing the item; the shipping will vary based on your location.
In case of damage please save all boxes and packaging of item. Take pictures of the box and the damaged item and contact us immediately. Any claims will have to be filed through the respective insurance claims company it was insured through. Partial and full refunds may take one to three weeks depending on the value and responsiveness of the shipping company's claim processing department.
All payments are expected within 48 hours of the end of auction, no exceptions. After that period of time we reserve the right to re-list the item and refund any late payments.
You want reasonable shipping and handling costs and time, and all we ask is the same for all payments.
Please note: Our use of the compatibility chart is a general guideline in assisting customers to find the general item and for searching for items.
Additional research may be necessary to determine if the part is correct for your specific needs.
Please consult a mechanic, your local authorized factory dealer, or do your own independent research.
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