2009 CADILLAC CTS CTS-V US & CANADA OWNERS MANUAL WITH LEATHER CASE 25795629

We do not require immediate payment and gladly accept PayPal, Visa, MasterCard, American Express, and Discover for payment of items. If purchasing multiple items please commit to buy all items prior to completing checkout so combined shipping will calculate properly.

SALES TAX: We are required to collect a 6% sales tax for all items shipped to Michigan or picked up locally.

GUARANTEE: Source One Auto Parts sells factory excess and/or obsolete auto parts. We DO NOT sell rejects, "factory seconds", or any parts that do not meet manufacturer standards unless stated in the listing/ad.

Most of the parts we sell are Original Equipment (OEM), in other words, the exact part that was placed on your vehicle when it was built. These parts are the BEST available for your vehicle and have been tested to meet every standard the manufacturer has set forth.

We offer the same parts at a fraction of what other sellers charge due to how we buy and sell. We buy large quantities of auto parts (by the trailer load) and without warranty. The manufacturer is willing to discount these parts because of size of the purchase and the fact they will not ever have to replace the part.

Source One Auto Parts makes no representations or warranties; expressed or implied, on any products we sell. We do, however, GUARANTEE that every product is in working condition (or the condition stated in the listing/ad) for 14 days from the date of the purchase. For more information regarding our policies, please feel free to contact us via eBay messaging or at 269-343-3323.

Source One Auto Parts will ship anywhere in the United States and to most international countries. All items are shipped via UPS, USPS or Freight. Local pickup is also available upon request.

UPS SHIPPING

Most items will be shipped the same business day upon receipt of payment if payment is received by 2:00pm EST. If payment is received after 2:00pm EST, items will be shipped the following business day. Shipping times vary by location. If selecting UPS Standard to Canada, please be aware that additional brokerage fees may apply and are the responsibility of the customer. In most cases brokerage fees on packages to Canada can be avoided by selecting USPS Priority or Express Mail International, but taxes and duties may still apply depending upon the item(s) purchased.

UPS does not ship to PO Boxes. Please include a physical address for all UPS orders.

Shipping rates are calculated based on package weight and dimensions. We do not include any materials or handling charges in shipping costs, so your cost will be what our cost is. The shipping calculator within each listing is based upon actual size and weight of the package for the specific item(s). The rates are calculated upon the commercial rates we get charged by UPS, not the higher retail rates that get charged for not having a daily pickup, so our discounted rates get passed along to the buyer. To learn more about how to determine billable weight, please visit http://www .ups.com/content/us/en/resources/prepare/oversize.html

USPS SHIPPING

Most items will ship the following business day upon receipt of payment if payment is received by 4:30pm EST. Shipping times vary by location.

Shipping rates are determined based on package content, size, and shape, the distance it is traveling, and the number of packages. Rates are calculated based upon the online discounted USPS pricing. We do not add on any sort of materials or handling charges, so your cost will be only what we get charged. To learn more about how USPS determines rates, please visit http://pe.usps.com/bus inessmail101/rates/welcome.htm.

ALASKA, HAWAII AND PUERTO RICO

We are happy to ship to our customers in Alaska, Hawaii and Puerto Rico. Our free shipping option(s) will apply to most of the smaller & lighter parts we have for sale. Larger and heavier items will most likely incur additional shipping charges when being delivered to these locations. If your order will be shipping to one of these locations, please request a shipping estimate prior to completing your purchase..

FREIGHT SHIPPING

Most freight items are shipped the following business day upon receipt of payment, but depend on the availability of the freight carrier. Freight quotes are calculated based on the content and weight of the shipment and how far it is traveling. It is least expensive to ship to a commercial business address, so that is the preferred shipping method to keep total costs as low as possible. The freight carriers charge more for residential deliveries or for additional services such as lift gate. The freight carrier chosen will be selected first by lowest price, then by shortest delivery time. We do not add any sort of materials or handling charges and do not mark up the cost over what we get charged, so freight shipping costs you only what it costs us.

LOCAL PICKUP

Local pickup is available upon request. Items will be available for pickup during regular business hours, which are Monday through Friday, 8:00am to 5:00pm EST. Please contact us to set up an appointment for local pickup. Michigan sales tax will apply to orders that are paid for upon pickup.

COMBINED SHIPPING

Combined shipping is calculated based upon total weight of all items paid for in the same transaction. When buying multiple items please do not proceed to checkout until you have committed to buy all the items you wish to have combined, otherwise the shipping calculator will not recognize them as the same order and will charge shipping for each separate transaction. If you have any trouble with getting the items to combine properly, or the shipping charges seem inaccurate, please contact us before making payment so we can insure the correct shipping total is charged.

We combine shipping on all items that will fit within the size and weight limitations of the shipping service offered for those items.  Any items that are too heavy or would be oversized when combined will be excluded and packaged individually to keep the overall price down by avoiding expensive oversized package surcharges. There is an automatic $50 surcharge on any oversized UPS package on top of the existing rate. USPS will not accept oversized packages and have smaller size limitations for international packages that may prevent us from being able to ship some items outside of the United States and Canada.

Shipping charges are based upon actual cost to us, and will calculate with the discounted pricing we qualify for. The shipping calculator is not perfect and does not account for all scenarios, so if pricing does not appear to combine properly please notify us prior to making payment so necessary adjustments can be made.

TRACKING INFORMATION

Tracking information is automatically e-mailed by the carrier selected when the shipping label is created. When the item has been picked it up is updated as shipped, and tracking information can also be found by going to won items in My eBay.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. We are not able to fulfill requests to alter customs documentation, so please do not as ask those requests will be ignored and may be reported to eBay as violation of eBay policy.

Our goal is to have every customer get what they ordered as described in the listing the first time every time, but in the event there is a problem we offer a very flexible return policy here at Source One Auto Parts. We accept returns and exchanges for damaged, defective, and incorrect (by fault of customer or Source One) merchandise. All damaged, defective, or incorrect merchandise must be reported to Source One within 7 days of receipt.

All returns must be authorized by Source One Auto Parts. To request authorization, contact us via eBay messaging or by calling 269-343-3323. Source One will issue a full refund (including shipping), or will exchange the item within 10 days (much less in most cases) upon receipt of defective product.

RETURNS/REFUND

We do not charge a restocking fee for returned merchandise unless otherwise noted. Refunds due to customer mistake or changing mind after shipping will be refunded for the purchase price less shipping charges. If you purchased a free shipping item your refund will be less our shipping cost, so please inquire about that cost prior to sending the part(s) back. Writing the sales record number on the exterior of the package being returned will help us identify the order, and get the refund/exchange processed more quickly, so that is appreciated and helpful to you, the buyer, as well.

Incorrect merchandise must be returned in the same condition that it was received. If the condition of a part has been altered from the way it was received, we will not be able to issue a refund. This includes alterations or damages incurred attempting installation, noticeable markings from being mounted, programming of items that require a VIN to be tagged to them, etc.

Refunds will be given in the same form of payment used to make the original purchase, and will be processed by the following business day from when we receive the returned merchandise. All returns must be authorized by Source One Auto Parts.

Source One Auto Parts guarantees every product we sell is in working condition (or the condition stated in the listing/ad) for 14 days from the date of the purchase. Due to the complexity of today's vehicles, and the expertise required to properly install some of their parts, in the event a part is believed to be defective Source One Auto Parts may request written documentation (on letterhead) from the installer which must be a licensed repair facility or Dealership stating the product is defective.

EXCHANGES

We are happy to exchange damaged, defective, or incorrect (by fault of Source One Auto Parts) merchandise, and we will cover any associated shipping costs. Incorrect merchandise must be returned in the same condition it was received. We may request pictures of any damaged, defective, or incorrect merchandise before we will authorize a return. We will ship your replacement upon receiving your returned merchandise.

It is important you make sure the item is fully inspected for damage/defects prior to installation. Please report any damage or defects to us as soon as possible, as we are unable to cover any installation or associated costs. Any items deemed defective will be exchanged depending upon availability. If the item is no longer available a refund or credit will be issued for the defective part.

The shipping service used to send replacement parts will be determined at the discretion of Source One Auto Parts.

EXCEPTIONS

If you ordered an item in error and would like to return it, please contact us. We may authorize the return, but we will not pay the return shipping and will only refund the cost of the item. The merchandise must be returned in the same condition it was received. Your refund will be processed once we receive the item.

RETURN ADDRESS

Returns may be shipped to Source One Services, Attn: eBay Returns, 3180 Kersten Ct, Kalamazoo, MI 49048.

Source One Auto Parts has a constantly changing inventory, so please check back frequently as we continue to add more parts daily.

Source One Auto Parts is dedicated to providing every customer and supplier complete satisfaction. We are driven to maintain an outstanding customer satisfaction rating by providing the industry's best quality products and services.

Buyer is responsible for confirming compatibility before bid or purchase.

International orders please confirm rates and availability of shipping to your location before placing bid/purchase.

Year, Make, Model and any other available information is listed in the description. Please feel free to contact us with any questions about the application of this part before you purchase.

Positive feedback will be issued when order is processed, by the next business day upon receipt of payment at the latest for most items. Please return the favor upon receipt of product!