Payment Policy
-Payment is required within 7 days of the end of the auction or non- paying dispute will be filed to your account.
-Please be sure to ask all questions prior to bidding. When you bid, you are obligating yourself to the auction in
the event that you win. We will charge a cancellation fee of 10% of the item price for any reason you changed your mind.
Return & Refund Policy
-Back Order Issues: Back Order may happen due to the delay of the shipment from suppliers (this is a very minor
case). Therefore, if backorder happens, the buyer can request a full refund (the amount that we received) by being
completed the mutual transaction withdrawn process. We will issue the refund in 2 days after receiving the request.
-Buyer's satisfaction is our top priority. However, ALL AUCTION SALES ARE FINAL. we can only issue an
exchange or refund for detective item or wrong item shipped that less S&H within 30 Days of your purchase.
-All return items will require a RMA number, which is given by our customer service department.
Package returned without the RMA number written outside of the box WILL BE REFUSED.
ALL THE RMA SHOULD ONLY BE SHIPPED USING POST OFFICE PRIORITY MAIL.
-WE WILL NOT BE RESPONSIBLE FOR ANY EXTRA CHARGES. Please allow 10-14 days for returns and
exchangeto be processed. Shipping and handling fee is non-refundable under any circumstances. All return items
MUST be inbrand new condition which means the item is never installed and kept in the original packaging, otherwise
"FREE SHIPPING" item will be charged 20% of item price for restocking fee.
Our goal is to ensure all of our customers will have an enjoyable purchasing experience, so if you found any
problems with the item, do not hesitate to contact us and let us work with you and solve the problem.
Feedback Policy
We strive for 5star service in our product quality, communication, shipping speed & rates. We know you have many
choices on Ebay, and are most appreciative that you have chosen to shop with us.
You can bid and purchase with confidence, as WE are not satisfied until YOU are satisfied with your purchase! If you
were satisfied with the purchase, please respond with all 5-Stars!If you are not satisfied, please let us know via email
usbefore you give us a negative feedback or any detail rating lower than 4.6, and
we'll do whatever it takes to make it right!
Let's work together to make a great community, full of great bargains and fun for all!
We are doing our best to reply every email ASAP. But because we can’t work 24 hours a day, some email may not
be ableto reply the same days. Also email sent to us on Sat, Sun and public Holidays will be reply on business days.
Warranty & Technical Help
-We offer a limited warranty of 60 days on the item upon the date the item is received. Buyer are responsible for the
both way shipping fees to exchange product.
-Many of our items do not come with instructions and professional installation for all items is highly recommended.
Buyer assumes all risk on installation and usage. No exchange will be issued on products that have been damaged
or improper use in any way.
and our customer service representative will contact you as soon as possible to find out the best solution and make sure that you are satisfied with our products and service.
